Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Journal of Public Policy and Management Review
Moch. Mustam
Departemen Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Diponegoro
Arts Humanities

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
REFORMASI BIROKRASI PELAYANAN KEHUMASAN DI BAGIAN HUMAS DAN PROTOKOL SEKRETARIAT DAERAH KABUPATEN SEMARANG Barus, Samesnego Brevan; Mustam, Moch.
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (233.334 KB) | DOI: 10.14710/jppmr.v6i2.15997

Abstract

Bureaucratic reformation is a transformation process in the governance area in order to achieve the Good Government. One of the area is the public service aiming to establish a qualified and well used service by the society. The society’s fulfillment of public information becomes strategic in this IT era. This research will talk about the achievement of bureaucratic reformation in the Public Relations services that is handled by the Public Relations and Secretariat Protocol in Semarang District and the inhibiting factors. This research uses the Bureaucratic Reformation theory, public service management theory, and society’s participation theory. The technique used to gather data is through observation, interviews, and documented informants which are staff of the Public Relations and Secretariat Protocol in Semarang District. The result of this research has shown that the bureaucratic reformation in public services has not been well done and there were some internal inhibiting factors which are the lack of human resources, the lack of facilities and infrastructures, and two external factors which are the geographical conditions of Semarang District, and the lack of society’s capabalities on Information and Technology. Author’s suggestion is for the Semarang’s dictrict regent to increase his involvement throught budget increases and more surveillance in the execution of bureaucracy reformation in the public relation service. More than that, he may as well enhance more cooperation with investor or private sector in order to make a good community empowerment and civilian state apparatus.
PENGARUH KOMPETENSI SUMBER DAYA MANUSIA DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI DI PDAM TIRTA MOEDAL KOTA SEMARANG Adhim, Muhamad Fauzul; Mustam, Moch.; Dwimawanti, Ida Hayu
Journal of Public Policy and Management Review Volume 5, Nomer 4, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (437.645 KB) | DOI: 10.14710/jppmr.v5i4.13692

Abstract

Water is a source of life for human beings and having an important role for the continuity of human life. PDAM as company that propose the availability of water in indonesia certainly must have optimal performance in fulfilling the needs of the people. Employees have certainly a major role in good or poor performance PDAM because it is the essential element in organization. One of the factors that influences the performance employees is competence human resources and climate organization. If competence human resources and climate organization good, so the employee performance will also high, so instead. The purpose of this study is to find the influence of competence human resources and climate organization on performance employees in PDAM Tirta Moedal Semarang City with the methodology used is research quantitative. The data obtained in this research through koesioner. An analysis of the data used was a correlation coefficient kendall and coefficients concordance kendall. Data processing using spss 16.0 program. Based on the calculation on in data analysis, be known that hypothesis in this research could be accepted because competence human resources and climate organization impact on the employee performance.
KUALITAS PELAYANAN PEMBUATAN PASPOR DI KANTOR IMIGRASI KELAS I SEMARANG Denny, Denny; Mustam, Moch.
Journal of Public Policy and Management Review Volume 6, Nomer 1, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (509.259 KB) | DOI: 10.14710/jppmr.v1i1.14500

Abstract

Nowadays, quality of service become issues that keep occur in some publik services. We can see as there are complaints from people in mass media that they dont get an optimal service, it lead to emerge of bad image for the aparatus. Goal of this reasearch is to know and analyze whether the qualty of service in imigration first class semarang already surpass the expectation. Research use three components morgan and murgatroyd’s theory that is, “the triangel of balance in service quality” which are interpersonal component, procedure environment or process component, and technical or profesional component to make a better service. In practice, we can categorize is with dimensions in quality of services, tangibel, reliability, responsiviness, assurance, empathy. Reasearch use qualitative method. Reasearch try to understand public services management and effect from analyzing quality of service in process of making passport at imigration in semarang. The result indicates that the employees showed good attitude and friendly to customer, friendly attitude and smiles from the employees made the process is not awkward and better in service. The result shows that the customer felt comforable for the waiting room. However, the parking lot at the imigration class I in semarang is not big enough to contain all the customer. Based on the research about quality of service in process of making passport at immigration class I in semarang. Researcher concludes that there’s some room to improve in the passport service done by imigration first class in semarang.
ANALISIS KUALITAS PELAYANAN PUSKESMAS GAYAMSARI KOTA SEMARANG Utaminingrum, Ardika Pulung; Mustam, Moch.; Rihandoyo, Rihandoyo
Journal of Public Policy and Management Review Volume 4, Nomor 1, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (250.028 KB) | DOI: 10.14710/jppmr.v4i1.7274

Abstract

Quality of serviceis one measure to assess the public service. One service that is held by public organizations, pubblic health centers Gayamsari Semarang is a public organization of primary health care providers. To determine the quality of public services in public health centers Gayamsari can be seen through the quality of service the level of performance andexpectations based on the relationship between the components of the triangle of balance and dimensions of service quality.The results of this study indicate that the provision of services at public health centers Gayamsari Semarang overall at the level of performance and interest in the category satisfying and important, with an overall average of 2.83 as the level of service performance thresholds are considered satisfactory and the level of interest of the service implementation 3,19 as the limit values that are considered important. The overall average becomes the reference axis of importance and analysis matrix or cartesian diagram.The results of the overall study shows the elements that need to be improved in order to improve the quality of public services in health centers Gayamsari Semarang is clarity care workers, courtesy and friendliness of the clerk and the speed of serviceas a top priority included in quadrant A cartesian diagram and improvements based on a single data element with a view on performance service are still low but is considered important by the community.
Co-Authors Ardika Pulung Utaminingrum Barus, Samesnego Brevan Denny Denny Ida Hayu Dwimawanti Muhamad Fauzul Adhim, Muhamad Fauzul Rihandoyo Rihandoyo