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All Journal Jurnal Akuntansi Multiparadigma MODUS-Jurnal Ekonomi dan Bisnis Jurnal ASET (Akuntansi Riset) Indonesian Journal of Information System INVENTORY: JURNAL AKUNTANSI STI Policy and Management Journal Patria : Jurnal Pengabdian Kepada Masyarakat Abdimas Altruis: Jurnal Pengabdian Kepada Masyarakat Konstelasi: Konvergensi Teknologi dan Sistem Informasi SENAPAS
Ignatius Novianto Hariwibowo
Universitas Atma Jaya Yogyakarta
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Public Health Social Sciences Other

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The Role of E-Government as A Bureaucratic Reform Innovation Infrastructure Ignatius Novianto Hariwibowo; Rio Ageng Surya Susandy; Agustinus Edi Sutarta; Krist Setyo Yulianto
STI Policy and Management Journal Vol 11, No 1 (2026): STI Policy and Management
Publisher : National Research and Innovation Agency, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/STIPM.2026.456

Abstract

Improving public services is one way to achieve government success. Within the framework of New Public Management, Indonesia created a grand design for bureaucratic reform through Presidential Regulation No. 81/2010. The government also implemented the Electronic-Based Government System (SPBE) as the foundation of e-government to reaffirm its commitment to improving services. This study examines e-government as an infrastructure that moderates the influence of bureaucratic reform and accountability on public services. The data includes the bureaucratic reform index, SPBE, SAKIP (accountability), and public services from provincial governments. The role of e-government as a moderator analyzed using panel regression with secondary data from 31 provincial governments and 186 panels from 2019 to 2024.  By positioning e-government as a moderator, this study explores the role of technology as a platform for public service innovation, a previously unstudied topic. The results show that bureaucratic reform and accountability directly improve public services, but e-government does not strengthen the influence of either. These findings confirm that technology adoption is an innovative tool that accelerates improvements in public service quality. This implies that the government requires digital capacity, data integration, and IT governance to deliver fast, transparent services to citizens without halting procedures.
Co-Authors Agustinus Edi Sutarta Albertus Pranowo Daniel Yudistya Wardhana Fransiscus Aditya Bayu Saputra Krist Setyo Yulianto Kurniawan, Christophorus Heni Maria Atrina Nugrayanti Puteri Panggabean, Jannes Samuel Elfronzo Abhimael Raymundo Patria Hayu Sasmita Rio Ageng Surya Susandy Sepvin Sepvin