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All Journal Competence : Journal of Management Studies (Kompetensi : Jurnal Studi Manajemen) Jurnal Inspirasi Binsis dan Manajemen
S Anugrahini Irawati
Universitas Trunojoyo Madura
Economics, Econometrics & Finance Education Social Sciences

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PENGARUH EMPLOYEE RETENTION DAN TURNOVER INTENTION TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA PADA KOSPIN JASA CABANG JAWA TIMUR Halimatus Sa’diyah; S Anugrahini Irawati; - faidal
Kompetensi (Competence : Journal of Management Studies) Vol 11, No 1 (2017): APRIL
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (395.13 KB) | DOI: 10.21107/kompetensi.v11i1.3658

Abstract

The purposes of this study are (1)Employee Retention test whether variables affect the performance of employees at Kospin Services Branch of East Java. (2) To determine whether the variable turnover intention influence on the performance of employees at Kospin Services Branch of East Java. (3) To determine whether job satisfaction variables affect the performance of employees at Kospin Services Branch of East Java. (4) To determine whether a variable Employee Retention effect on job satisfaction in Kospin Services Branch of East Java.(5) To determine whether the variable Turnover Intention effect on job satisfaction. (6) To determine whether a variable Employee Retention mediating influence on employee performance through job satisfaction in Kospin Services Branch of East Java. (7) To determine whether the variable Turnover Intention mediating influence on employee performance through job satisfaction in Kospin Services Branch of East Java. Respondents in this research used a sample of 140 respondents.The method used in this research is multiple linear regression analysis and path analysis.Using this method, the results indicate that (1) Partially Employee Retention Variable has positive and significant effect on employee performance variables. (2) Partially Turnover Intention variable has positive and significant effect on employee performance variables. (3) Partially Job satisfaction variables has positive and significant effect on employee performance variables. (4) Partially Employee Retention variable has positive and significant effect on job satisfaction variables. (5) Partially Turnover Intention variable has positive and significant impact on job satisfaction variables. (6) Variable Employee Retention can directly affect the performance of the employee and the indirect effect through job satisfaction. (7) Turnover Intention variables can directly affect the performance of the employee and the indirect effect through job satisfaction.
Determinan repurchase intention dalam belanja online Pribanus Wantara; S Anugrahini Irawati
Jurnal Inspirasi Bisnis dan Manajemen Vol 6, No 2 (2022): DESEMBER 2022
Publisher : Lembaga Penelitian Universitas Swadaya Gunung Jati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33603/jibm.v6i2.7643

Abstract

Abstract. The purpose of this study is to identify online repurchase intentions among Indonesian consumers, especially student consumers, with a special focus on the effects of e-satisfaction, e-trust and e-loyalty. As there is limited research explaining online repurchase intentions in developing countries, this study was conducted in Indonesia. An empirical study was conducted using a questionnaire survey and a total of 290 respondents were used to test the proposed model. The results showed that e-satisfaction, e-trust and e-loyalty had a positive effect on repurchase intentions at online stores. In addition, it was found that trust in online stores is the main determinant of online repurchase intentions followed by satisfied online customers and loyal to online store websites. Keywords: E-loyalty;  E-repurchase intention; E-Satisfaction; E-Trust  Abstrak. Tujuan dari penelitian ini adalah untuk mengidentifikasi minat pembelian ulang online pada konsumen Indonesia khususnya konsumen mahasiswa dengan fokus khusus pada pengaruh e-satisfaction, e-trust dan e-loyalty. Karena ada penelitian terbatas yang menjelaskan niat pembelian ulang online di negara berkembang, penelitian ini dilakukan di Indonesia. Sebuah studi empiris telah dilakukan dengan menggunakan survei kuesioner dan total 290 responden digunakan untuk menguji model yang diusulkan. Hasil penelitian menunjukkan bahwa kepuasan, kepercayaan dan loyalitas memiliki pengaruh positif terhadap minat pembelian ulang pada toko online. Selain itu, ditemukan bahwa kepercayaan pada toko online adalah penentu utama terhadap minat pembelian ulang secara online diikuti oleh pelanggan online yang puas serta loyal terhadap situs web toko online. Kata kunci: E-loyalty;  E-repurchase intention; E-Satisfaction; E-Trust
Co-Authors Faidal Faidal Halimatus Sa’diyah Pribanus Wantara