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Sarida Sirait
Politeknik Bisnis Indonesia
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PENGARUH KUALITAS PELAYANAN (DISTRIBUTIVE JUSTICE, PROCEDURAL JUSTICE, INTERNATIONAL JUSTICE) TERHADAP KEPUASAN NASABAH Sarida Sirait; Calen Calen
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 4 No 1 (2021)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v4i1.280

Abstract

Technological developments are so fast and fast that all banks are increasingly trying to provide excellent service to customers who are the spearhead of the banking business. The high competition in the banking business and the heterogeneous condition of customers make the management have to make efforts to improve services. the inability of banks to deal with customer complaints makes customers dissatisfied and shifting. The large costs associated with service recovery have prevented the banking sector from responding quickly to various customer complaints or customers. The purpose of this study is to determine the extent to which service recovery can improve banking services. The independent variable (independent) in this study is service quality (X), namely the application of service recovery strategies consisting of distributive justice, procedural justice, and interactional justice. Meanwhile, the determining variable (dependent) is customer satisfaction (Y) at Bank BRI Pasar Horas Unit. The analytical technique used in this study is linear regression to see how much influence the variable X has on Y. The results of data processing using SPSS are that X has a significant positive effect on Y with a significance value of 0.00 and a coefficient of determination (R Square) of 0.772. The magnitude of the coefficient of determination of 0.772 is equal to 77.2%, this figure implies that quality affects customer satisfaction by 77.2% Keywords: service quality, customer satisfaction, service recovery
MOTIVASI DAN PENGELOLAAN MHRD TERHADAP PENYALURAN KUR BANK BNI CABANG PEMATANGSIANTAR Kalvin Sinaga; Sarida Sirait; Novendra Sinaga
Jurnal Ekonomi dan Bisnis (EK&BI) Vol 1 No 1 (2018)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1109.648 KB) | DOI: 10.37600/ekbi.v1i1.53

Abstract

The Influence Of Motivation And Management Of MHRD (Management of Human Resourses Development) to The Performance Of The Distribution Of People's Business Credit (Kredit Usaha Rakyat = KUR) In PT. Bank Negara Indonesia (Persero), Tbk (BNI) Pematangsiantar Branch. This journal : Research Program 2018. The coefficient of motivation gives a value of 0.316 which means that if the motivation is better with the assumption that other variables remain and the Coefficient of Management of Human Resource Development gives a value of 0.343 which means that if the management of MHRD is higher with the assumption that other variables remain then the performance of the Distribution of People's Business Credit in PT. Bank Negara Indonesia (Persero) Tbk , Pematangsiantar Branch will increase. The results showed that both independent variables (Motivation and Management of Human Resource Development) have a positive and significant influence, partially on the dependent variable ( The Performance of Disbursement of People’s Business Credit), Regression calculation results can be seen that the coefficient of determination (adjusted R2) obtained of 0.57. This means 57% variation of variable of performance Distribution of People's Business Credit at BNI Pematangsiantar Branch can be explained by motivation variable, management of MHRD while the rest equal to 43% explained by other variable not submitted in this research. Recommended for institution of BNI Pematangsiantar Branch. In order to improve the performance of the People's Business Credit Distribution need to increase motivation.
ANALISIS PENGELOLAAN MODAL KERJA UNTUK MENILAI RETURN ON INVESTMENT (ROI) Sarida Sirait; Sumaizar Sumaizar
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 4 No 2 (2021)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v4i2.307

Abstract

This research has a purpose, namely to know Working Capital Managementin terms of Return On Investment (ROI) at PT. Wahana Interfood Nusantara Tbk. The subjects in this study were PT. Wahana Interfood Nusantara Tbk and the object research on financial statements for the period 2019-2020 which includes items in Balance Sheet and Profit and Loss reports. Data collection method used in this research is documentation. The data analysis method used in This research is financial ratio analysis. Based on the research results, it is known that the performance of capital management working capital seen from (1) working capital turnover is categorized as less because it is below 6 times (2) cash turnover is good because it is above 10 times (3) receivables turnover it's good because it has reached above 7.2 times (4) inventory turnover is still categorized as less because it is below the industry standard which is 3.4 times. Performance The company's ROI is good because it is above the industry average standard which is 5.08 times. Keywords: Working Capital Management, Return On Investment
DAMPAK PANDEMI COVID-19 TERHADAP KINERJA KEUANGAN DAN HARGA SAHAM PT. SIANTAR TOP TBK Sarida Sirait; Calen Calen; Richard Berlien; Kalvin Sinaga; Beatrice Nathania; Vanesa Berlien
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 6 No 1 (2023)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v6i1.911

Abstract

This study aims to find out how the impact of the COVID-19 pandemic on the financial performance and stock price of PT SIANTAR TOP TBK because many companies are experiencing various obstacles in running their companies during the COVID-19 pandemic. Financial performance is important for business people because it is one of the indicators to find out how the company is. It was found that PT SIANTAR TOP did not experience a high enough impact which can be seen through several ratios which indicate that PT SIANTAR TOP was still able to run its company well even though it experienced a decline in several quarters in 2020. PT SIANTAR TOP's share price was relatively stable which can be seen from data shows that the price of PT SIANTAR TOP is stable at Rp. 8,000 to Rp. 12,000 which shows that investors are still interested in buying PT SIANTAR TOP's shares even though they are during the COVID-19 pandemic.
Village Economic Revitalization Through Technology-Based OVOP Approach Beatrice Nathania; Sarida Sirait; Arifin Tua Purba
Economics Development Analysis Journal Vol 11 No 4 (2022): Economics Development Analysis Journal
Publisher : Economics Development Department, Universitas Negeri Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/edaj.v11i4.58439

Abstract

The technology-based One Village One Product (OVOP) program is a program that aims to create superior village products through technology-based marketing management. This research uses qualitative analysis and produces a digital marketing application that is ready to be used by users. The stages of the research started from data reduction, data display, verification/drawing conclusions. Data design is done by making computer-based software. The software used in the application development process is XAMPP Control Panel for database management and website configuration, PhP MyAdmin to handle MySQL administration, Visual Studio Code as source-code editor in programming languages. Qualitative analysis is used to analyze technology-based applications OVOP approach in Horsik Village and the follow-up is to build digital marketing applications according to village needs. The samples and data sources for this research were village officials, farmer groups, village communities, and all parties who became data sources. The results of this study explain that the application of technology-based OVOP is very appropriate and feasible in Horsik Village. The author has re-verified the research results and conducted trials and training regarding the use of the application. The conclusion from this study is that the application of technology-based OVOP in Horsik Village has a very high chance of succeeding and improving the village economy through increasing sales of the village's superior products. The collaboration of the government, village officials, farmer groups and institutions through the results of this research will facilitate the revitalization of Horsik Village into a productive tourism village
Pengaruh Likuiditas dan Solvabilitas terhadap Profitabilitas dan Ukuran Perusahaan sebagai Variabel Moderating Angel Talenta Marpaung; Sarida Sirait; Calen Calen
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 6 No 2 (2023)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v6i2.1201

Abstract

In this study aims to determine the effect of liquidity and solvency on profitability and company size as a moderating variable. The research method is quantitative descriptive. The total population and sample are 30 food and beverage sub-sector companies listed on the Indonesia Stock Exchange in the period 2020-2022. The results showed that liquidity and solvency had a significant effect on profitability in the food and beverage sub-sector listed on the Indonesia Stock Exchange for the period 2020-2022. The size of the company can moderate the influence of liquidity and solvency on profitability in the food and beverage sub-sector listed on the Indonesia Stock Exchange for the period 2020-2022. Keywords: Liquidity, Solvency, Profitability, Company Size
Co-Authors Angel Talenta Marpaung Angel Talenta Marpaung Angellyna Surya Winata Arifin Tua Purba Arni Mulati Beatrice Nathania Calen Calen Calen Calen Calen Calen Eka Pratiwi Septania Parapat Henry Dunan Pardede Kalvin Sinaga Kisno Kisno Kisno Kisno Kisno Kisno Mega Romauly Tampubolon Mega Romauly Tampubolon Muhammad Yunus Novendra Adisaputra Sinaga Novendra Sinaga Richard Berlien Sahat Sonang Sumaizar Sumaizar Vanesa Berlien Victor Marudut Mulia Siregar Wardatul Hasanah Yuanita Tri Sapdani