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All Journal Jurnal Ilmiah Ekonomi Islam Izdihar : Jurnal Ekonomi Syariah Revenue Manuscript
Jeni Devi Anjelina
Universitas Muhammadiyah Sidoarjo
Religion Economics, Econometrics & Finance Social Sciences

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ANALISA PERKEMBANGAN MANAJEMEN SUMBER DAYA INSANI DALAM MEWUJUDKAN PEREKONOMIAN YANG STABIL Jeni Devi Anjelina; Rania Salsabila; Dwi Ayu Fitriyanti; Nisak Dwi Lestari
Izdihar: Jurnal Ekonomi Syariah Vol. 1 No. 1 (2021): April
Publisher : Universitas KH. A. Wahab Hasbullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (879.587 KB) | DOI: 10.32764/izdihar.v1i1.1710

Abstract

Abstract In writing this journal aims to find out about the influence of human resources in realizing a stable economy. Human resource management has a very large role in the process of improving or improving a poor economy. In realizing a stable economy, human performance is needed. Human resources have an important role, namely human performance will grow new innovations or new ideas that are very helpful in improving the economy. Keyword: SDI development, SDI planning in Islamic banking
Inovasi Bank Kustadion Pada Aplikasi Reksadana Syariah Bibit Cindy Cintania Amarta; Jeni Devi Anjelina
Revenue Manuscript Vol. 1 No. 1 (2023): September 2023
Publisher : Asosiasi Riset dan Pengembangan Manusia Berkelanjutan (ORBIT)

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Abstract

Dalam aplikasi bibit menyediakan beberapa pilihan reksadana. Seperti reksadana saham, obligasi, dan pasar uang. Bibit juga menyediakan beberapa produk reksadana syariah. Namun produk-produk reksadana syariah yang ada pada aplikasi bibit masih menggunakan bank kustodian dari bank konvensional. Penulis melakukan penelitian ini untuk memberikan inovasi terhadap bank kustodian yang ada pada aplikasi Bibit serta memperkuat dengan adanya fatwa DSN-MUI. Penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan studi kasus serta melakukan rumusan permasalah menggunakan business model canvas yang memenuhi sembilan instrument, seperti customer segment, value proposition, channels, customer relationship, revenue streams, key resources, key activities, key partnership, dan cost structure. Hasil yang diperoleh dalam penelitian ini diharapkan mampu menambah pengetahuan bagi para pembaca. Kata kunci: Aplikasi Bibit, Reksadana Syariah, Bank Kustodian
Pengaruh Kualitas Layanan Antar Jemput Dan Penanganan Komplain Terhadap Kepuasan Nasabah Produk Tabungan PT. BPRS Lantabur Tebu Ireng Sidoarjo Jeni Devi Anjelina; Masruchin Masruchin
Jurnal Ilmiah Ekonomi Islam Vol. 9 No. 1 (2023): JIEI : Vol.9, No.1, 2023
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v9i1.8477

Abstract

This study aims to determine the effect of service quality and complaint handling on customer satisfaction. This research uses quantitative methods. The sampling technique used is probability sampling technique. The sample in this study were customers who used shuttle services at BPRS Lantabur Tebu Ireng Sidoarjo with a total of 100 respondents. The results of this study were obtained from distributing questionnaires which were then processed using SPSS software version 20 which showed that the quality of shuttle services on customer satisfaction resulted in a significance value of 0.000 ≤ 0.05 which means that the quality of shuttle services has a positive effect on customer satisfaction. Meanwhile, the complaint handling variable shows a significance value of 0.001 ≤ 0.05, which means that the complaint handling variable has a positive effect on customer satisfaction. Then the quality of shuttle services and complaint handling simultaneously also affect customer satisfaction with a significance value of 0.000 ≤ 0.05.
Co-Authors Cindy Cintania Amarta Dwi Ayu Fitriyanti Masruchin Masruchin Nisak Dwi Lestari Rania Salsabila