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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Minda Baharu Kebijakan: Jurnal Ilmu Administrasi Conference on Business, Social Sciences and Technology (CoNeScINTech) Jurnal Dialektika Publik Journal of Innovative and Creativity Proceeding of The International Conference on Social Sciences and Humanities Innovation
Karol Teovani Lodan
Universitas Putera Batam
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Effectiveness of Smart Governance Implementation in Supporting Public Services in Batam City Indri Anggi Simatupang; Timbul Dompak; Lubna Salsabila; Karol Teovani Lodan
Proceeding of the International Conference on Social Sciences and Humanities Innovation Vol. 1 No. 2 (2024): December : Proceeding of the International Conference on Social Sciences and Hu
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/icsshi.v1i2.26

Abstract

This study evaluates the efficacy of Smart Governance implementation in enhancing public services in Batam City. Smart governance, a principal facet of the smart city paradigm, seeks to enhance efficiency, transparency, responsiveness, and accountability by the utilisation of information technology. Batam City, strategically positioned as an economic and trade hub, is dedicated to implementing smart governance concepts to enhance the quality of its public services. This research employs a descriptive methodology with qualitative analysis to assess the strategic measures implemented, including the digitalisation of public services, transparency and budget management, integrated data management, and enhanced community participation.The findings indicate that the adoption of smart governance in Batam has effectively enhanced administrative efficiency and transparency in public services. Nonetheless, difficulties such as the digital infrastructure deficit in remote regions and insufficient digital literacy within the population remain significant impediments. This research recommends enhancing digital infrastructure, creating more user-friendly applications, and implementing digital literacy training programs for the community. With an appropriate strategy, Batam City may persist in advancing Smart Governance as a sustainable smart city paradigm.
Optimizing Public Service Quality Through the Implementation of the E-Court Application in Class 1A District Court of Batam City Vernanda Handini; Lubna Salsabila; Karol Teovani Lodan; Timbul Dompak
Proceeding of the International Conference on Social Sciences and Humanities Innovation Vol. 1 No. 2 (2024): December : Proceeding of the International Conference on Social Sciences and Hu
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/icsshi.v1i2.28

Abstract

The implementation of digital technology in the judiciary system has become a cornerstone of public service improvement. This study examines the effectiveness of the E-Court application in optimizing public service quality at the Class 1A District Court of Batam City. The research employs a qualitative approach, utilizing data gathered through interviews, observations, and document analysis. Findings indicate that the E-Court application significantly enhances the accessibility, efficiency, and transparency of court services by reducing processing times, minimizing manual paperwork, and fostering accountability. However, challenges such as technical limitations, digital literacy gaps, and resource constraints impede its full potential. Recommendations include infrastructure enhancement, comprehensive user training, and policy support to maximize the benefits of digital integration in public service delivery. This study contributes to understanding the transformative role of technology in judicial administration and its impact on public satisfaction.
Analyzing the Effectiveness of Performance Appraisal in BKD Batam: Implementation, Challenges, and Supporting Factors in SKP and Job Descriptions Muhammad Rafi Juanda; Lubna Salsabila; Karol Teovani Lodan; Timbul Dompak
Proceeding of the International Conference on Social Sciences and Humanities Innovation Vol. 1 No. 1 (2024): June : Proceeding of the International Conference on Social Sciences and Humani
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/icsshi.v1i1.33

Abstract

The goal of democratic reform is to build an efficient and effective government management structure. Good governance, reflected from top to bottom, is demonstrated through the efficiency of civil servants in a country. This research focuses on the Badan Kepegawaian Daerah (BKD) of Batam City, as its performance reports reveal issues in evaluating employee performance. While BKD Batam has adhered to Government Regulation No. 46 of 2011 on Employee Performance Appraisal in the Execution of Official Duties, the current evaluation method is not effectively implemented. This regulation is expected to contribute positively by assisting government agencies in assessing the performance of their employees. The study combines qualitative methodology with a descriptive field research approach and inductive theoretical perspective. The aim is to describe and analyze the effectiveness of performance appraisal at BKD Batam, along with identifying the factors that hinder effective evaluation. Using interactive data analysis techniques, the findings conclude that BKD Batam's current performance evaluation system is ineffective due to its lack of integration with established standards and performance indicators. The key factors hindering effective performance evaluation include: 1) the subjective nature of the current evaluation; 2) the improper placement of civil servants in positions not aligned with their educational background; 3) the lack of strong understanding regarding the importance of performance evaluation among both evaluators and those being evaluated; and 4) a decline in supervision during the performance evaluation process.
Analysis of Clean Water Infrastructure Development Towards Fulfillment of the Needs of The Dumai City Community Topo Yudhoyono H; Lubna Salsabila; Karol teovani Lodan; Timbul Dompak
Proceeding of the International Conference on Social Sciences and Humanities Innovation Vol. 1 No. 2 (2024): December : Proceeding of the International Conference on Social Sciences and Hu
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/icsshi.v1i2.37

Abstract

This study aims to examine the development of clean water infrastructure in Dumai City to fulfill the community's clean water requirements. The clean water infrastructure possessed by the City of Dumai has failed to satisfy the comprehensive needs of the population. Consequently, the government addresses this issue by developing air infrastructure and implementing additional measures to resolve it. This scientific endeavor employs a descriptive qualitative method and the researcher’s observation. The study's findings reveal that PDAM Tirta Dumai Bersemai in Dumai City has failed to satisfy the water requirements of its residents. Consequently, development is requisite via multiple initiatives, including the establishment of a Drinking Water Supply System (SPAM) through Public Private Partnership (PPP), the National Urban Water Supply Project (NUSWP), and Regional SPAM Development via DUROLIS Regional SPAM (Dumai - Rokan Hilir – Bengkalis).
Co-Authors Azhar Abbas Debby Mayani Sirait Etika Khairina Fathani, Aqil Teguh Feby Lamtiar Simanjuntak Indri Anggi Simatupang Linayati Lestari, Linayati Lubna Salsabila Muhammad Badrudin Muhammad Rafi Juanda Paramita Khodijah Rani Wardaniah Rini Elfina Risman Sarifudin Sahar Bin Bahari Tanjung, Rona Timbul Dompak Topo Yudhoyono H Vernanda Handini