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All Journal JMM (Jurnal Masyarakat Mandiri) AkMen JURNAL ILMIAH Edumaspul: Jurnal Pendidikan PRAJA: Jurnal Ilmiah Pemerintahan Moderasi; Jurnal Studi Ilmu Pengetahuan Sosial MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Jurnal Ilmiah Administrasi JSIP: Jurnal Studi Ilmu Pemerintahan
Sapri Sapri
Universitas Muhammadiyah Sidenreng Rappang
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Jurnal Ilmiah Administrasi

 1 
STRATEGI PEMERINTAH TERHADAP PENINGKATAN KUALITAS PELAYANAN DI UPT RSUD ARIFIN NU’MANG KABUPATEN SIDENRENG RAPPANG SELAMA MASA PANDEMI COVID 19 Anisyah Syukri; Sapri Sapri; Andi Uceng
JIA: Jurnal Ilmiah Administrasi Vol 10 No 3 (2022): Desember
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/jia.v10i3.773

Abstract

During the COVID-19 pandemic, all forms of service experienced limitations, one of which was at the UPT RSUD Arifin Nu'mang, Sidenreng Rappang Regency. Due to the COVID-19 pandemic, the hospital issued innovations but they have not been implemented properly. The purpose of this study was to determine the government's strategy to improve service quality at UPT RSUD Arifin Nu'mang, Sidenreng Rappang Regency during the covid 19 pandemic. The type of this research was quantitative associative. The results of this study obtained a recapitulation of strategy variables of 64.7% in the "Good" category. Recapitulation of service quality variables by 57% is in the "Good enough" category. The recapitulation of the indicators of factors that influence the service quality strategy of 61.2% is in the "Good" category, and the influence between strategy and service quality at UPT RSUD Arifin Nu'mang, Sidenreng Rappang Regency during the covid 19 pandemic is categorized as "Influential/Significant" .
Co-Authors Andi Astinah Adnan Andi Uceng Anisyah Syukri Citra Darwis Galuh Pujiawati Herman Sanusi Jamaluddin Ahmad Kamiati Kamiati Lukman Lukman Monalisa Ibrahim Monalisa Ibrahim Muhammad Ikbal Muhammad Rais Rahmat Mustanir, Ahmad Nurlina Angreani Sahar Sahar Sam Hermansyah sri rahmayanti Sulfikar Sulfikar Wirfandi Wirfandi Wirna Wirna