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All Journal Jurnal Teknik Industri Jurnal Manajemen Teknologi Jurnal Teknologi Terpadu Communications in Humanities and Social Sciences Enrichment: Journal of Multidisciplinary Research and Development
Rahmat Nurcahyo
Universitas Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Journal : Communications in Humanities and Social Sciences

 1 
Strategies for automotive filter component manufacturers towards electric vehicles era in Indonesia Rahmat Nurcahyo; Hikari Nurhadi; Muhammad Habiburrahman
Communications in Humanities and Social Sciences Vol. 1 No. 2 (2021): CHSS
Publisher : Komunitas Ilmuwan dan Profesional Muslim Indonesia (KIPMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (656.453 KB) | DOI: 10.21924/chss.1.2.2021.17

Abstract

In conventional cars, a filter is one of the automotive components directly associated to the internal combustion engine (ICE) and will be disappeared if electric vehicles dominate. By carrying out a case study approach to filter manufacturers and formulating problems with a strategic management approach and SWOT analysis, the results show that filter manufacturers can still take advantage of opportunities by using their existing internal strengths; therefore, an alternative strategy is to implement aggressive or diversification strategies in the future.
Student satisfaction measurement in higher education Verra Syahmer; Rahmat Nurcahyo; Djoko S. Gabriel; Ellia Kristiningrum
Communications in Humanities and Social Sciences Vol. 2 No. 1 (2022): CHSS
Publisher : Komunitas Ilmuwan dan Profesional Muslim Indonesia (KIPMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21924/chss.2.1.2022.28

Abstract

Since the quality of academic services can affect students’ satisfaction, identification of academic quality attributes is needed. It is divided into several factors using factor analysis and modeling the relationship between academic quality and students’ satisfaction using the multiple regression method. This research used primary data obtained from questionnaires given to undergraduate students of Universitas Indonesia. The results showed six factors affecting students’ satisfaction. However, only two of them, i.e. the lecturers’ abilities to deliver learning materials and the quality of the classroom and building, were significant. The top priority factor was the lecturers’ abilities to deliver learning materials.
Assessment of mobile payment service based on user review in Indonesia Dewi, Intan Novita; Nurcahyo, Rahmat; Farizal
Communications in Humanities and Social Sciences Vol. 4 No. 2 (2024): CHSS
Publisher : Komunitas Ilmuwan dan Profesional Muslim Indonesia (KIPMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21924/chss.4.2.2024.81

Abstract

This study evaluates user satisfaction with mobile payment services, focusing on sentiment of user reviews from Twitter. Four key dimensions—reliability, economic benefits, assurance, and responsiveness—were analyzed for two applications, DANA and LinkAja. This study used Support Vector Machine algorithm with an accuracy measurement using the Confusion Matrix reaching 83.83% for DANA and 82,58% for LinkAja. The ROC curve showed the best AUC result of 0.909 for DANA and 0.900 for LinkAja (Excellent Classification). Sentiment analysis revealed that both applications faced predominantly negative sentiment, except for the economic benefit dimension of LinkAja, which showed a higher proportion of positive sentiment. Major issues identified include slow problem resolution, unresponsive customer service, and occasional application errors. These challenges highlight user dissatisfaction and the need for improved customer service and system reliability. The findings underscore the importance of addressing user complaints promptly to enhance satisfaction and foster loyalty.
Co-Authors . Niftahuljanah . Saparudin Alan Dwi Wibowo, Alan Dwi Aziz Priyanto Dana Indra Sensuse Djoko S. Gabriel Djoko Sihono Gabriel Edwin Stiadi, Edwin Ellia Kristiningrum Erlinda Muslim Farizal Farizal Farizal Fathoni, Hasful Anwar Gabriel, Djoko Sihono Hikari Nurhadi Intan Novita Dewi, Intan Novita Muhammad Habiburrahman Nanda Prasetya P. Heru Kristihatmoko Ricky F. Eka Putra, Ricky F. Eka Saparudin Saparudin Sik Sumaedi Teuku Yuri Maemunsyah Z Verra Syahmer