Bunga Oktora
Departemen Kesehatan Lingkungan Fakultas Kesehatan Masyarakat Universitas Indonesia

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The Relationship Between Pharmaceutical Service Quality And Outpatient Satisfaction: HUBUNGAN KUALITAS PELAYANAN FARMASI DENGAN KEPUASAN PASIEN RAWAT JALAN Raya, Yuni; Retno, Yosy; Kesuma, Andini; Armein; Muhajirin, Al; Oktora, Bunga; Fitrianingsih, Nining; Yuliana; Bustomi; Fajar, Anisya
Jurnal Penelitian Keperawatan Kontemporer Vol 5 No 1 (2025): Januari 2025
Publisher : Program Studi S1 Ilmu Keperawatan dan Ners IKBIS Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59894/jpkk.v5i1.923

Abstract

Background: Improving the quality of hospital services cannot be separated from the organization of pharmaceutical installations. Therefore, it is meaningful to focus on the quality of pharmacy installation services so that patient satisfaction can be obtained, which is in the form of convenience, speed, relationship, ability and hospitality addressed through attitudes and characteristics in providing services for consumer satisfaction. Objective: To analyze the relationship between pharmacy service quality and outpatient satisfaction. Methods: This research is correlational analytic with a cross sectional approach. The population in this study were 150 people, the number of samples in this study amounted to 75 patients with Non Probability Sampling technique using Accidental Sampling method. The results of the study were tested with the Kendall tau statistical test with a significance of α = <0.05 with the SPSS 25 program. The research instrument used a quality questionnaire and a patient satisfaction questionnaire. This research was conducted at RSUD Ciawi Bogor. Results: The results of the Kendall tau test with an error rate (α) = 0.05, obtained a p value = 0.484. This means that there is no significant relationship between the quality of pharmaceutical services and outpatient satisfaction. Conclusion: There is no relationship between pharmaceutical service quality and outpatient satisfaction at RSUD Ciawi, Bogor Regency.
Pajanan NO2 Bulan Pertama dan Kedua Kehamilan terhadap Bayi dengan Berat Badan Lahir Rendah Oktora, Bunga; Susanna, Dewi
Kesmas Vol. 8, No. 6
Publisher : UI Scholars Hub

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Abstract

Pajanan pencemar udara selama kehamilan berhubungan dengan bayi berat badan lahir rendah (BBLR). Untuk menghubungkan konsentrasi NO2 dalam udara ambien, telah dilakukan studi ekologi di Jakarta. Konsentrasi NO2 didapat dari data monitoring BPLHD DKI Jakarta 2009 – 2011, sedangkan kasus-kasus bayi BBLR diperoleh dari Dinas Kesehatan Provinsi DKI Jakarta. Data dianalisis dengan Anova, uji korelasi, dan regresi linier dan berganda. Hasil analisis menunjukkan bahwa konsentrasi NO2 dalam bulan pertama dan kedua kehamilan berhubungan bermakna dengan BBLR (masing-masing dengan R = 0,464, nilai p = 0,0001 dan R = 0,243, nilai p = 0,013). Regresi linier berganda menunjukkan bahwa konsentrasi NO2 dapat meramalkan 25% kasus BBLR (R = 0,5; R2 = 0,25; nilai p = 0,0001). Variabel yang paling memengaruhi BBLR adalah pajanan terhadap NO2 pada bulan pertama gestasi (B = 259). Disimpulkan, pajanan NO2 pada bulan pertama dan kedua kehamilan dan tempat wilayah tinggal berhubungan dengan BBLR, dengan pajanan NO2 pada bulan pertama kehamilan merupakan faktor utama BBLR. It has been known that exposure to air pollutant during pregnancy was associated with low birth weight. To correlate NO2 concentration in ambient air with baby with low birth weight (LBW), an ecological study has been carried in Jakarta. NO2 concentration was obtained from 2009 – 2011 monitoring data (Jakarta BPLHD), while low birth weight data were obtained from Jakarta Provincial Health Office. Anova, correlation, linear and multiple linear regressions were employed to analyze NO2 concentration with LBW. It showed that NO2 concentrations during first and second month of pregnancy were significantly correlated with the LBW (R = 0.464, p value = 0.0001 and R = 0.243, p value = 0.013). Multiple linear regression showed that the concentration of NO2 in the first and second month of pregnancy can predict 25% of LBW cases (R = 0.5, R2 = 0.25; p value = 0.0001). The most influence variable on LBW is exposure to NO2 in the first month of gestation (B = 259). It is concluded that exposure to NO2 in the first and second month of pregnancy and city of residence correlated with the LBW, with NO2 exposure in the first month of pregnancy was the most influencing factor of the LBW.