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All Journal Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Publica: Jurnal Pemikiran Administrasi Negara International Journal of Demos Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Science and Society (IJSOC) Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Faizal Pikri
UIN Sunan Gunung Djati Bandung
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences Other

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Journal : Jurnal DIALEKTIKA : Jurnal Ilmu Sosial

 1 
KOMUNIKASI PELAYANAN PUBLIK MELALUI SISTEM INFORMASI PELAYANAN ADMINISTRASI DAN KEPENDUDUKAN UMUM Bima Adityo; Engkus; Faizal Pikri
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 20 No. 2 (2022): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/dialektika.v20i2.84

Abstract

Tujuan dari penelitian ini untuk mengkaji bagaimana komunikasi interpersonal terjalin dalam proses pelaksanaan pelayanan publik di Kelurahan Cibaduyut Kidul Kota Bandung. Metode penelitian menerapkan pendekatan kualitatif juga bersifat deskriptif, Dengan Teknik dalam pengumpulan data menggunakan observasi dan juga wawancara kepada narasumber perangkat intasnsi di Kelurahan Cibaduyut Kidul dan didukung oleh studi literatur. Hasil yang didapat peneliti membuktikan bahwa proses komunikasi interpersonal yang terjadi dapat dikatakan cukup berhasil diterapkan di instansi tersebut, memang namun adakalanya miskomunikasi tetap terjadi meskipun telah ada sistem informasi yang canggih yakni portal SIPAKU dan juga media eletronik sebagai perantara dalam pertukaran informasi The purpose of this study is to examine how interpersonal communication is established in the process of implementing public services in Cibaduyut Kidul Village, Bandung City. The research method is applying a qualitative also descriptive approach, with techniques in data collection using observation and also interviews with resource of information in Cibaduyut Kidul Village and supported by literature studies. The results obtained by the researchers prove that the interpersonal communication process that occurs can be said to be quite successfully applied in these agencies, indeed, but sometimes miscommunication still occurs even though there is a sophisticated information system, namely the SIPAKU portal and also electronic media as an intermediary in the exchange of information.
Kualitas Pelayanan Kantor POS Ujung Berung Sebagai Upaya Menjaga Eksistensi Di Era Pandemi Covid-19 Anisa Novita Sari; Engkus; Faizal Pikri
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 20 No. 3 (2022): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/dialektika.v20i3.102

Abstract

The Quality of Service of the Ujung Berung Post Office as an Effort to Maintain Existence in the Era of the Covid-19 Pandemic. Having a purpose as an evaluation material for the Ujungberung Post Office and knowing the level of service quality of the Ujungberung Post Office in the era of increasingly widespread expedition development. If efforts are made to improve services according to customer needs, it will affect customer satisfaction. Collecting data in the field using a qualitative descriptive method. Data collection techniques using: observation, interviews and documentation. Data were analyzed using data reduction, presentation and conclusion techniques and supported by 5 dimensions, namely Tangiable (real evidence), Empathy (Empathy), Reliability (Reliability), Responsivines (Responsiveness), and Assurance (Assurance). The results of this study indicate that the quality of services provided by the Ujungberung Post Office is categorized as not optimal because in the study of the dimensions of physical evidence (Tangiable) it is still not good because some employees are not on time for work hours, then there are MSME stands that are not used properly. . And in the dimension of Reliability (Reliability) obtained interviews with customers who complained about late arrivals. Kualitas Pelayanan Kantor Pos Ujung Berung Sebagai Upaya Menjaga Eksistensi di Era Pandemi Covid-19. Memiliki tujuan sebagai bahan evaluasi terhadap Kantor Pos Ujungberung serta mengetahui tingkat kualitas pelayanan Kantor Pos Ujungberung di era perkembangan ekspedisi yang semakin marak. Jika dilakukan upaya peningkatan pelayanan sesuai kebutuhan pelanggan, maka akan mempengaruhi kepuasan pelanggan. Pengumpulan data di lapangan menggunakan metode deskriptif kualitatif. Teknik pengumpulan data menggunakan: observasi, wawancara dan dokumentasi. Data dianalisis menggunakan teknik reduksi data, penyajian dan penarikan kesimpulan serta didukung oleh 5 Dimensi yaitu Tangiable (bukti nyata), Empaty (Empati), Reability (Kehandalan), Responsivines (Daya Tanggap), dan Assurance (Jaminan). Hasil dari penelitian ini menunjukan bahwa kualitas layanan yang diberikan oleh Kantor Pos Ujungberung dikategorikan belum optimal karena dalam kajian dimensi bukti fisik (Tangiable) masih kurang baik karena beberapa karyawan tidak tepat waktu untuk jam masuk kerja, lalu ada stand UMKM juga yang tidak dipergunakan dengan baik. Dan di dimensi Reabilty (Kehandalan) didapat wawancara pelanggan yang mengeluhkan barang telat datang.
Co-Authors Abubakar, Rodlial Ramdhan Tackbir Anisa Novita Sari Bima Adityo Cecep Wahyu Hoerudin Disa Maulida Insani Engkus Engkus, Engkus Gilang Aprilianto Husen Saeful Anwar, Husen Saeful Idah Wahidah irfan saeful ikhsan Mikdar Abdul Mita Fathari Ramadhani Muhammad Aldi Lubis Nurmilah Adawiyah Sumantri, II Wahyu, Fitri Pebriani Yoga Pratama