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All Journal Praxis : Jurnal Sains, Teknologi, Masyarakat dan Jejaring Jurnal Pengabdian Masyarakat
Agung Nugroho Jati
Universitas Widya Dharma
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Other

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Pengukuran Mutu Layanan Dan Kepuasan Nasabah Pada PT (PERSERO) Bank Bri Klaten Kantor Kas UNWIDHA Arif Julianto Sri Nugroho; Abdul Haris; Agung Nugroho Jati; Anis Marjukah; Purwo Haryono; Dandang Setyawanti; - Tasari
Praxis : Jurnal Sains, Teknologi, Masyarakat dan Jejaring Vol 3, No 2: Maret 2021
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/praxis.v3i2.3118

Abstract

Penelitian ini bertujuan menguji kepuasan layanan pada institusi keuangan publik PT Bank BRI (Persero) Kantor Kas Unwidha Klaten melalui uji kesenjangan antara harapan mutu layanan dan persepsi nasabah terhadap mutu layanan yang telah diberikan. Metode riset yang dilakukan melalui uji kuantitatif sampel sebagai responden sebanyak 104 nasabah melalui teknik pengambilan sampel secara Convenience. Uji kuantitatif dilakukan dalam penelitian meliputi uji validitas, uji reliabilitas butir kuesioner dan uji konfirmasi servqual. Hasil riset menjelaskan bahwa semua dimensi dalam Servqual meliputi bukti fisik, reliabilitas, jaminan, daya tanggap dan empati kesemuanya masih memiliki nilai kesenjangan dengan nilai rerata -57.27 poin, yang berarti belum memuaskan nasabah. Dimensi reliabilitas dari uji kuantitatif memiliki nilai kesenjangan terbesar senilai –65.50 poin sehingga harus menjadi prioritas PT Bank BRI dalam memperbaiki mutu layanan
Sosialisasi Program Penanggulangan Korupsi di Tingkat Desa Bagi Forum BPD Menuju Tata Kelola Keuangan Desa Unggulan di Kabupaten Klaten Arif Julianto Sri Nugroho; Oki Kuntaryanto; M Pujo Darmo; Dandang Setyawanti; Agung Nugroho Jati
Jurnal Pengabdian Masyarakat - PIMAS Vol 1 No 3 (2022): Agustus
Publisher : LPPM Universitas Harapan Bangsa Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (525.28 KB) | DOI: 10.35960/pimas.v1i3.799

Abstract

This community service activity aims to reveal the role of community participation and the efforts made to increase it in order to prevent corruption act through thematic learning of finance and public accounting for BPD Forum. The method of activities used: 1) sosialisation activities, 2) increasing learning skills in literacy public finance accounting and management for village budget. The learning can be use in understanding community in order to prevent corruption for village budget
Co-Authors Abdul Haris Anis Marjukah Arif Julianto Sri Nugroho Dandang Setyawanti M Pujo Darmo Oki Kuntaryanto Purwo Haryono Tasari Tasari