Article Per Year (5 Year)
p-Index From 2021 - 2026
2.352
P-Index
This Author published in this journals
All Journal METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi International Journal of New Media Technology Jurnal Sinergitas PkM & CSR Jurnal ULTIMA InfoSys Jurnal ULTIMATICS METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks Jurnal Widya Prosiding Konferensi Nasional PKM-CSR Jurnal Sains dan Teknologi Widyaloka (JSTekWid) Prioritas : Jurnal Pengabdian Kepada Masyarakat
Fenina Twince Tobing
Universitas Multimedia Nusantara
Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Other

Published : 19 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Jurnal ULTIMA InfoSys

 1 
Analysis and Design of an Web-Based Ticketing Service Helpdesk at Food and Packaging Machinery Company Jansen Wiratama; Fenina Adline Twince Tobing
ULTIMA InfoSys Vol 13 No 1 (2022): Ultima InfoSys : Jurnal Ilmu Sistem Informasi
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/si.v13i1.2656

Abstract

PT Putra Chandra Sentosa is a company engaged in food and packaging machinery. In the business process that runs in the customer service division, the process of recording service submissions by customer service is carried out using word processing software which has the potential for data accumulation and the search for information on service submissions to be slower. Customer service has difficulty dividing technicians' duties due to service status updates that are not real-time, and they have to wait for technicians to submit a letter of assignment after the visit. In addition to using conventional data processing, customers who complain about service results or technician attitudes make management feel they need feedback reports regarding customer satisfaction. This study aims to design a website that is useful to facilitate the search for service information, perform a balanced division of technician tasks and assist management in seeing customer satisfaction in the form of reports. The Helpdesk Ticketing website in this study has been developed using Website Development Life Cycle (WDLC) model with the Hypertext Preprocessor (PHP) programming language, Unified Modeling Language (UML) notation and MySQL database. The PHP programming language is used in this research because various operating systems can run it via a browser. This research produces a Helpdesk Ticketing website that can answer the needs of the company PT Putra Chandra Sentosa. This research also proves that the website can optimize business processes in recording service submissions compared to using word processing software
Implementation of Simple Additive Weighting on Decision Support System for Accoustic Guitar with Web-Based (Study Case: Chaniago Sport) Frans Imanuel; Fenina Adline Twince Tobing
Ultima InfoSys : Jurnal Ilmu Sistem Informasi Vol 13 No 2 (2022): Ultima InfoSys : Jurnal Ilmu Sistem Informasi
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/si.v13i2.2963

Abstract

The acoustic guitar is one of the most popular musical instruments because music itself is a universal language that everyone can understand. Acoustic guitars are available in many choices such as wood types, brands, prices, and many sizes. Many people who want to buy a guitar are often confused when they have to choose an acoustic guitar that suits their needs, this happens because there are many aspects of an acoustic guitar that must be considered as already mentioned. The demands of work and the busyness of today’s society This makes many people unable to choose and see the acoustic guitar according to their needs in music stores. Therefore, this system was created as an acoustic guitar recommendation system, so that people can choose an acoustic guitar that suits their needs and buy an acoustic guitar online based on people’s preferences. The recommendations given by this system are obtained from calculations using the simple additive weighting method or known as the weighted addition method. This simple additive weighting method has been tested in this study and can be implemented correctly and as needed. End-user satisfaction is also obtained using the end-user computing satisfaction (EUCS) method so that the recommendation system that has been successfully built can be said to be very good for users in providing acoustic guitar recommendations.
Co-Authors Adhi Kusnadi Alex Chandra Alex Chandra Dennis Gunawan Emma Rosinta Simarmata Eunike Endariahna Surbakti Eunike Endariahna Surbakti Eunike Endariahna Surbakti Fenisa Lourence Br Tobing Fenisa Lourence Tobing Fenisa Lourence Tobing Frans Imanuel Herry Sukma Indiwan Seto Wahjuwibowo Istiono, Wirawan Jansen Wiratama Jimmy Peranginangin Johan Setiawan Maria Irmina Prasetiyowati Marlinda Vasty Overbeek Marlinda Vasty Overbeek Monika Evelin Johan Muhamad Riza Kurniawanda Muhammad Abdurraffi Niki Prastomo Prayogo Prayogo Rangga Winantyo Rena Nainggolan Resianta Perangin-Angin Rudi Sutomo Waworuntu, Alexander Yaman Khaeruzzaman