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All Journal Proceeding SENDI_U Garina Abdi Karya: Jurnal Pengabdian Kepada Masyarakat
Ndaru Prasastono
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Arts Computer Science & IT Education Social Sciences

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PENGARUH PELAYANAN FRONT OFFICE STAFF TERHADAP KELUHAN TAMU DI PANDANARAN HOTEL SEMARANG Rosyid, Azis Nur; Fajar Pradapa, Sri Yulianto; Prasastono, Ndaru
Proceeding SENDI_U 2017: SEMINAR NASIONAL MULTI DISIPLIN ILMU DAN CALL FOR PAPERS
Publisher : Proceeding SENDI_U

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (184.564 KB)

Abstract

Penelitian ini berjudul Pengaruh Pelayanan Front Office Staff Terhadap Keluhan Tamu Pandanaran Hotel Semarang. Saat ini kondisi persaingan hotel semakin ketat, dengan permintaan dan harapan tamu yang semakin variatif, muncul banyak keluhan dari tamu. Front office dituntut untuk dapat bersikap cekatan dalam menjadi problem solver. Objek penelitian dari peneliti adalah Pandanaran Hotel Semarang. Metode penelitian yang digunakan yaitu deskriptif, dengan jenis penelitian kualitatif. Data diperoleh dari hasil wawancara secara langsung dengan salah satu Front Office Department Staff Pandanaran Hotel Semarang, selain itu juga didukung dengan beberapa data dari studi pustaka dan dokumentasi. Data yang diperoleh dijelaskan secara kualitatif dan dijelaskan dalam bentuk uraian yang disusun secara detail dan sistematis. Hasil penelitian menunjukan bahwa penanganan keluhan tamu di Front Office Department Pandanaran Hotel sudah baik karena sesuai dengan teori penulis, solusi yang diberikan sudah sesuai dengan keluhan tamu. Kata Kunci : Front Office Staf dan Keluhan Tamu
EFFECT OF PRICE, QUALITY PRODUCTS AND BRAND IMAGE PURCHASE DECISIONS GETUK PISANG "SARI MADU" KEDIRI Prasastono, Ndaru; Rahmawati, Ema; Fajar Pradapa, Sri Yulianto
Proceeding SENDI_U 2017: SEMINAR NASIONAL MULTI DISIPLIN ILMU DAN CALL FOR PAPERS
Publisher : Proceeding SENDI_U

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Abstract

This study was conducted to examine and analyze the effect of price, product quality and brand image on purchasing decisions getuk pisang "Sari Madu" Kediri, either partially or simultaneously. The method used in this research is explanatory method, by taking a sample of 100 consumers, data collection techniques such as observation, questionnaires, and literature.The results of data analysis showed that the price of partial influence on purchase decisions with standardized beta coefficient of 0.781, or 78.1%, product quality influence on purchase decisions with standardized beta coefficient of 0.892 or 89.2%, while the brand image influence on purchase decisions with standardized beta coefficient of 0.950 or 95.0%. While simultaneously indicated by the coefficient of determination adjusted R Square of 0.978, which means that the variable price, product quality and brand image are able to explain 97.8% change in purchasing decisions getuk pisang "Sari Madu" Kediri, the remaining 2.2% is influenced by other factors out of the study.While the most dominant influence on purchase decisions getuk pisang "Sari Madu" Kediri is the price variable is the standardized beta coefficient of 0.766 or 76.6%. Keywords: Price, Quality Product, Brand Image, Purchase Decision
Tingkat Penerimaan Panelis dan Kandungan Gizi Waffle dengan Penambahan Pasta Tomat Agnes Bili; Ira Handayani; Ndaru Prasastono
Garina Vol. 16 No. 2 (2024): Desember : Garina : Jurnal Pengembangan IPTeks Seni Kuliner, Tata Rias, dan De
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/garina.v16i2.163

Abstract

Tomatoes are one of the alternatives used to make tomato paste, which can be added to waffle preparation to enhance their flavor. Innovation is needed to create new products and increase the utilization of local food ingredients with economic value. The objectives of the research are: 1) To determine the public acceptance of waffles with added tomato paste, 2) To identify the best recipe for waffles with added tomato paste, and 3) To analyze the carbohydrate and fat content in waffles with added tomato paste. The experimental method involved formulating waffle recipes with varying percentages of tomato paste addition: 15%, 30%, and 45%. A total of 35 panelists participated in this study. The research results were analyzed using descriptive analysis. The findings showed that waffles with 45% tomato paste addition were the most preferred and accepted by the panelists. The most accepted waffle composition included: 130 g of wheat flour, 58 g of tomato paste, 50 g of eggs, 40 g of sugar, 190 ml of UHT milk, 3 g of baking powder, and 60 g of margarine. The nutritional value per 100 g of the best tomato paste waffle is 43.01% carbohydrates and 5.889% fat.
Pelatihan Kreasi Olahan Pangan Lokal Bahan Dasar Tepung Mocaf untuk Pelaku Usaha Kuliner di Jawa Tengah Ira Handayani; U Yuyun Triastuti; Tri Rettagung Diana; Esteria Priyanti; Ndaru Prasastono
ABDI KARYA : Pengabdian Kepada Masyarakat Vol. 1 No. 2 (2024): Jurnal Pengabdian Kepada Masyarakat
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/abdikarya.v1i2.130

Abstract

The purpose of this training is to make business actors in Central Java have innovation and creativity in maximizing mocaf flour to be used as processed food products. This training was carried out in collaboration with Dinas Ketahanan Pangan Provinsi Jawa Tengah with Program Studi Seni Kuliner Akademi Kesejahteraan Sosial Ibu Kartini. There are 30 participants who took part in this training. The training methods used include lecture methods, practice methods, question and answer methods, and evaluations. The results of the training were in the form of local food products made from mocaf flour in the form of Bomboloni, Dimsum, Risol Mayo, and Sus Vla Buah.
Karakteristik Sensori dan Kandungan Protein Putu Ayu Berbahan Air Kelapa dan Tepung Kulit Buah Naga Merah Ira Handayani; Siva Ma’rifatul Fadhilah; Ndaru Prasastono
Garina Vol. 16 No. 1 (2024): Juni : Garina : Jurnal Pengembangan IPTeks Seni Kuliner, Tata Rias, dan Desain
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/garina.v16i1.108

Abstract

The purpose of this research are 1) knowing the acceptability of putu ayu with coconut water and red dragon fruit peel flour which is most preferred by the panelists, 2) knowing the best recipe formula 3) knowing the protein content of putu ayu with coconut water and dragon fruit peel flour as ingredients. red is the panelists' favorite. This research method uses literature, documents, experiments, sensory evaluation and chemical tests. The results showed that putu ayu with coconut water and red dragon fruit peel flour Formula A was most liked and accepted by the panelists. The best putu ayu recipe formula uses coconut water and red dragon fruit skin flour. Formula A is 237.5 g wheat flour, 12.5 g red dragon fruit skin flour, 200 ml old coconut water, 3 eggs, 200 g granulated sugar, 1 tsp SP, and 1 grated coconut. Based on the results of chemical tests for the protein content of putu ayu using coconut water and red dragon fruit peel flour, formula A per 100 g is 6.117% protein.
Karakteristik Italian Meringue Butter Cream Menggunakan Proporsi Pemanis yang Berbeda Handayani, Ira; Ndaru Prasastono; Karinta Ulayya Bulan Az Zahra
Garina Vol. 17 No. 1 (2025): Garina : Jurnal Pengembangan IPTeks Seni Kuliner, Tata Rias, dan Desain Mode
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/garina.v17i1.262

Abstract

The objective of this study was to assess the sensory acceptability of Italian Meringue Butter Cream in terms of texture, aroma, color, and taste, using varying proportions of sweeteners. The research was carried out in the Culinary Arts Laboratory of the Ibu Kartini Academy of Social Welfare. An experimental approach was employed, utilizing a Completely Randomized Design (CRD). The study involved three treatments with different ratios of granulated sugar to stevia: F1 (220 g : 20 g), F2 (150 g : 25 g), and F3 (80 g : 30 g). A total of 35 untrained panelists participated in the hedonic sensory evaluation. The resulting data were analyzed using the non-parametric Kruskal-Wallis test, followed by the Mann-Whitney U test at a 95% confidence level (α = 0.05). The findings revealed that the variation in sweetener proportions significantly influenced the panelists’ preferences regarding aroma, texture, color, and taste. Among all formulations, the F1 treatment received the highest level of overall acceptance.
Co-Authors Agnes Bili Damayanti, Elok Ema Rahmawati Esteria Priyanti Handayani, Ira Ira Handayani Karinta Ulayya Bulan Az Zahra Rosyid, Azis Nur Siva Ma’rifatul Fadhilah Sri Yulianto Fajar Pradapa Tri Rettagung Diana U Yuyun Triastuti