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All Journal Jurnal Pengembangan Kota Prima Ekonomika : Jurnal Ekonomi dan Bisnis Jurnal Bisnis, Manajemen, dan Akuntansi JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Hikmayo: Jurnal Pengabdian Masyarakat Jurnal Jalan Jembatan Jurnal Pengabdian Kepada Masyarakat
Dedi Prayitno
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Religion Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Medicine & Pharmacology Social Sciences Transportation Other

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Journal : Jurnal Bisnis, Manajemen, dan Akuntansi

 1 
ANALISIS KINERJA PELAYANAN RUMAH SAKIT UMUM SWASTA X DI TEMANGGUNG MENURUT PERSEPSI KONSUMEN Dedi Prayitno
Jurnal Bisnis, Manajemen, dan Akuntansi Vol 7 No 1 (2020): Jurnal Bisnis Manajemen dan Akuntansi - Maret
Publisher : Sekolah Tinggi Ilmu Bisnis Kumala Nusa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (683.37 KB)

Abstract

Kepuasan konsumen adalah faktor penting yang penting untuk dipertimbangkan. yang akan memberikan keunggulan kompetitif bagi perusahaan. Begitu juga dengan Rumah Sakit Umum Swasta X di Temanggung. Penelitian ini dilakukan untuk menganalisis bagaimana kepuasan pelanggan setelah menerima kinerja Rumah Sakit Umum Swasta X di Temanggung, atribut apa yang paling memuaskan dan tidak memuaskan konsumen dan apakah ada perbedaan tingkat kepuasan / ketidakpuasan konsumen berdasarkan karakteristik dari responden. Pengukuran kepuasan konsumen dengan membandingkan harapan dengan kinerja. Jika kinerja sama atau melebihi berarti konsumen puas dan sebaliknya jika kinerja lebih rendah dari harapan konsumen yang tidak puas. Harapan dan kinerja yang diukur adalah komponen keseluruhan dari model kualitas layanan yang mencakup 5 dimensi, yaitu bukti fisik, keandalan, daya tanggap, jaminan, dan empati. Metode pengujian dilakukan oleh Wilcoxon Rating Test. Hasil pengujian diperoleh total signifikansi 0,000 dan pada setiap atribut 0,000 berarti ada perbedaan antara harapan dan kinerja atau konsumen tidak puas dengan Rumah Sakit Umum Swasta di Temanggung. Tidak ada atribut yang paling memuaskan bagi konsumen sementara layanan yang paling tidak memuaskan sesuai dengan waktu yang ditentukan dan kewaspadaan perawat untuk menangani keluhan pasien. Analisis Variabel Satu Arah Kruskal Wallis dilakukan untuk menguji perbedaan tingkat kepuasan / ketidakpuasan berdasarkan jenis kelamin, pekerjaan, tingkat pendapatan dan tingkat pendidikan. Hasil pengujian diperoleh signifikansi kurang dari 0,05 yang diperlukan sehingga dapat dinyatakan bahwa terdapat perbedaan tingkat ketidakpuasan konsumen berdasarkan karakteristik responden yang meliputi jenis kelamin, pekerjaan, tingkat pendapatan dan tingkat pendidikan. Hasil penelitian diharapkan menjadi input manajemen khususnya untuk lebih meningkatkan kinerja mereka dan harus dapat memberikan layanan yang sesuai yang dapat memenuhi kepuasan setiap konsumen berdasarkan karakteristik mereka.
Kinerja dan Kendala Manajemen Logistik Tim Reaksi Cepat (TRC) di BPBD Kabupaten Gunung Kidul Dedi Prayitno; Furoida Alfi Fairus
Jurnal Bisnis, Manajemen, dan Akuntansi Vol 9 No 2 (2022): Jurnal Bisnis, Manajemen, dan Akuntansi (JBMA) - September
Publisher : Sekolah Tinggi Ilmu Bisnis Kumala Nusa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (431.979 KB) | DOI: 10.54131/jbma.v9i2.140

Abstract

Natural disasters are conditions that cannot be predicted with certainty. Everyone hopes to avoid any disaster. Without exception, either natural disasters or other disasters that can make people suffer both physically and psychologically. Humans can prepare to be able to anticipate various events that will occur at any time. Anticipation can be done on a small scale/family or mass/regional scale, starting from the preparation of infrastructure, preparing an emergency system, what to do in the event of a disaster and so on. Operations of facilities and infrastructure, human resources and systems for anticipating / dealing with natural disasters are carried out by local and central governments in this case BPBDs such as the Rapid Response Team in Gunung Kidul must be in sync and optimally. The Rapid Response Team (TRC) has a large role in disaster management activities. The Rapid Response Team (TRC) carries out various activities, one of which is disaster mitigation. Disaster mitigation is carried out with the aim of minimizing the risk of a disaster occurring. In addition to disaster mitigation, the Rapid Response Team (TRC) conducts a rapid study of the ongoing disaster so that further action can be taken to overcome the disaster. To improve the performance of the Rapid Reaction Team (TRC), several efforts were made in accordance with the explanation given by the resource coordinator for the Rapid Reaction Team (TRC). The existence of disaster management equipment is able to assist the Rapid Response Team (TRC) in carrying out their duties to be more optimal, effective, and efficient. Keywords: Logistics management, disaster, performance, management
Efektivitas Manajemen Organisasi Pelayanan Publik pada Perencanaan dan Pengawasan Pembangunan Daerah B Prayitno, Dedi
Jurnal Bisnis, Manajemen, dan Akuntansi Vol. 11 No. 2 (2024): Jurnal Bisnis, Manajemen, dan Akuntansi (JBMA) - September
Publisher : Sekolah Tinggi Ilmu Bisnis Kumala Nusa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54131/jbma.v11i2.189

Abstract

Village Community Empowerment (LPMK) is an independent community social institution as a forum for participation by residents and Village partners to realize the aspirations of community needs in the field of development. The implementation of Musrenbang must be carried out by supporting efforts to prevent corruption, so that it is hoped that the targets in the focus of State Finance can be achieved well. After presenting the results of the research and discussing them, it can be concluded that the Musrenbang process has been running with fairly good community involvement. Even though the Musrenbang is already quite large, namely approximately 50% - 70%, efforts are still needed to increase the role of RT, RW and LPMK in area B in the Musrenbang process. Pramusrembang needs to involve mass organizations/institutions/associations and business actors in the region as a form of regional cooperation and a form of channeling to complement the realization of physical/non-physical activities that cannot be handled by budget implementers from Regional Apparatus Organizations (OPD). Campus
Co-Authors Dwi Wahyu Pril Ranto, Dwi Wahyu Pril Edi Cahyono Furoida Alfi Fairus Herman Wahyu dwi Maelana Irine Diana Sari Wijayanti Joesron Alie Syahbana Jumiati, Jinten Luluk Priyanti Naima, Aisyah Lifsantin Prayitno, Andika Yuda Rofiatun, Rofiatun Sarjita, Sarjita Standyarto, Andrew Nugraha Wahyudiyono, Wahyudiyono Yuliantoharinugroho, Yuliantoharinugroho