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All Journal Share : Journal of Service Learning Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Devi Destiani Andilas
Universitas Kristen Petra
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Faktor-faktor Pemilihan Jasa Pelayaran di Surabaya Devi Destiani Andilas; Andre Tanza; Yones Valencia
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 5, No 1 (2018): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v5i1.215

Abstract

The purpose of this study is to evaluate the main factor priority when selecting freight forwarder partnership of sea transport operator. Freight forwarder has function as the mediator of goods from producer to buyer which relies on sea transport operator. This study was using survey method of 100 freight forwarder companies associated of ILFA (Indonesian Logistics and Forwarder Association) located in Surabaya. The analysis was using statistic description of EFA (Exploratory Factor Analysis). The result shows that there are four factors affecting sea transport operator selection which are completeness of service facilities and reliabilities, international standard recognition, company’s reputation, and customers’ orientation.
Pengaruh Service Recovery terhadap Customer Satisfaction Penumpang Maskapai Penerbangan Internasional di Indonesia Devi Destiani Andilas; Albertus Raymond Gunardi; Michael Christopher Elim
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 8, No 1 (2021): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v8i1.552

Abstract

This research intend to analyze the effect of service recovery (atonement, tangible, empowerment, communication, explanation, feedback) on customer satisfaction, especially for international airline passenger in Indonesia. Data were collected via an online survey of International Airlines Passenger who had ecperienced service failure. In total, 70 respons were used for final anlysis. Multiple linear regression was used to analyse the proposed hypotheses. The result shows that just atonement, communication, and empowerment has significantly influence customer service recovery satisfaction.
PELAKSANAAN PROGRAM TOL LAUT PT PELAYARAN NASIONAL INDONESIA Devi Destiani Andilas; Liana Angelia Yanggana
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 4, No 1 (2017): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v4i1.36

Abstract

Sea Highway is one of the Indonesian government’s programs that aimed at reducing price disparities that occur between the West Indonesia (especially Java) and the East Indonesia with the use of sea transport. The government appointed PT Pelayaran Nasional Indonesia (PELNI) to run the Sea Highway program started from November 2015 by providing ships with the scheduled system from the western of Indonesia to the eastern of Indonesia and vice versa. This study was held to analyze the implementation of the PT PELNI’s Sea Highway program especially in aspects of routes, frequency, and volume of the transported vessel, which only restricted from Surabaya to Eastern Indonesia’s route. The results show that the route and frequency of Sea Highway are running consistently, while the volume is increasing if it’s compare with the first time it started. The 3 aspects of Sea Highway (route, frequency, volume) influence each other; therefore it’s suggested for government to improve the efficiency of those three aspects so the Sea Highway’s purpose in reducing price disparities in Eastern Indonesia can be achieved maximally. Moreover, the research results also show that Sea Highway program never takes the private shipping company’s commercial route.
Cabin Safety Knowledge dan Perilaku Penumpang Penerbangan Low Cost Carrier Maria Indriani Lumba; Felicia Anggriani; Devi Destiani Andilas; Siska Amonalisa Silalahi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 8, No 2 (2021): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v8i2.563

Abstract

The aim of this research is to determine the effect of cabin safety knowledge on cabin safety behavior, and the role of cabin safety information source credibility as a variable that reinforces the influence of cabin safety knowledge on cabin safety behavior. This research is quantitative and uses a sample of 175 respondents surveyed by distributing online questionnaires via Google Form. The object of research is Lion Air passengers during the vulnerable period 2019 - 2020. This research uses the Partial Least Square (PLS) method. The results of this research indicate that cabin safety knowledge has a positive effect on cabin safety behavior, and the moderating effect test on cabin safety information source credibility is to strengthen the influence of cabin safety knowledge on cabin safety behavior.
PEMBERDAYAAN KARANG TARUNA DALAM MELAKSANAKAN AKTIVITAS OUTBOUND DI LEMBAH BENCIRANG - DESA KEBONTUNGGGUL Zeplin Jiwa Husada Tarigan; Devi Destiani Andilas
SHARE: Journal of Service Learning Vol. 5 No. 2 (2019): AUGUST 2019
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (749.607 KB) | DOI: 10.9744/share.5.2.43-48

Abstract

Pemberdayaan karang taruna desa dapat meningkatkan kesejahteraan masyarakat melalui kegiatan pelatihan kemampuan dan keterampilan. Jenis kegiatan pemberdayaan yang diberikan kepada karang taruna disesuaikan dengan potensi-potensi yang dimiliki desa setempat. Hasil identifikasi menunjukkan bahwa desa setempat berpotensi sebagai tempat penyelenggaraan kegiatan outbound. Kesimpulan potensi tersebut diambil dari hasil identifikasi potensi outbound di desa Kebon Tunggul berupa kolam renang, aliran sungai, hutan, bukit-bukit, goa, sawah, serta lapangan luas yang dapat dipergunakan untuk camping. Pelatihan outbound yang dilaksanakan dalam rangka pemberdayaan karang taruna mendapat respon sangat baik dari karang taruna selaku peserta pelatihan. Hal tersebut ditunjukkan melalu nilai umum kepuasan peserta terhadap materi pelatihan sebesar 4.4153 serta nilai umum kepuasan peserta terhadap performance instruktur outbound (pemateri) dalam menyampaikan materi pelatihan sebesar 4.4091. Peserta puas dikarenakan materi pelatihan membuat mereka mampu melaksanakan outbound secara mandiri, tercermin melalui nilai tertinggi indikator kepuasan materi pelatihan yaitu sebesar 4.5625. Tidak hanya itu, pesertapun semakin memahami pentingnya aspek keselamatan dalam pelaksanaan kegiatan outbound yang diperlihatkan melalui nilai 4.4448.
Co-Authors Albertus Raymond Gunardi Andre Tanza Felicia Anggriani Liana Angelia Yanggana Maria Indriani Lumba Michael Christopher Elim Siska Amonalisa Silalahi Yones Valencia Zeplin Jiwa Husada Tarigan