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Yosi Pahala
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PEMBERDAYAAN KARYAWAN DAN KUALITAS PELAYANAN PADA PERUSAHAAN PELAYARAN Muh Kadarisman; Gatot Cahyo Sudewo; Yosi Pahala
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 3, No 3 (2016): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v3i3.106

Abstract

This research aims to find out the relationship of strategic management, organizational culture and employees’ empowerment with service quality. This research is carried on at PT Sillo Bahari Nusantara using quantitative approach with survey method. The population of this study is the employees at PT Sillo Bahari Nusantara Jakarta 2015. The samples used in this study are 50 respondents which are selected randomly. The data is analyzed using descriptive statistic technic and parametric inferential. Based on data analysis it can be concluded that all the independent variables like strategic management, organizational culture, and employees’ empowerment have a positive and strong relation towards service quality, either partially or simultaneously. Therefore, the service quality can be increased by improving strategic management, organizational culture and employees’ empowerment.
Deregulasi Penerbangan dan Kinerja Perusahaan Penerbangan Niaga Berjadwal di Indonesia Indra Setiawan; Dewi Nusraningrum; Yosi Pahala
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 2, No 1 (2015): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v2i1.130

Abstract

The purpose of this study is to analyze the aviation deregulation and performance of the scheduled commercial airlines. Samples used are domestic flights of 17 companies. Using descriptive analytical research methods. Deregulation encourage the emergence of new low-cost airline. Up to 2012 the share of the domestic passenger market in general is as much as 78% controlled by low-cost airline companies. Garuda Indonesia, which has the operating license to fly as a full service airline only gain a market share of 22%. It is concluded that the trend of domestic passengers as much as 78% are choosing low cost airlines.
IMPLIKASI CORPORATE SOCIAL RESPONSIBILITY TERHADAP KEPUASAN PELANGGAN PADA PT PELABUHAN INDONESIA II Andjar Budi Wibawanti; Sri Untung; Yosi Pahala
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 4, No 2 (2017): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v4i2.74

Abstract

This research is to find out the influence of corporate social responsibility (CSR) towards corporate image and its implication on customer satisfaction of PT Pelabuhan Indonesia II (Persero). The research method is using survey. The population is taken from customer of PT Pelabuhan Indonesia II (Persero) and with its sample of 100 customers taken by quota sampling. Data analysis used descriptive statistics and inferential statistics of path analysis. The result of the research shows that corporate social responsibility has positive and significant effect on customer satisfaction with indication of path coefficient = 0.45 and tct = 5.40> ttable (2,364). The conclusion of the research is corporate social responsibility influences customer satisfaction with the mediation of corporate image, hopefully customer satisfaction can be improved through improvement of CSR andcorporate image.
Co-Authors Andjar Budi Wibawanti Dewi Nusraningrum Gatot Cahyo Sudewo Indra Setiawan Muh Kadarisman Sri Untung