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All Journal PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Proceedings of The International Conference on Business and Economics Management Dynamics: International Journal of Management and Digital Sciences
Aan Nurhadi
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Kajian Pengukuran Indeks Kepuasan Masyarakat Program Corporate Social Responsibility PT. Adaro Indonesia Taufik Arbain; Muhammad Noor; Muhammad Riyandi Firdaus; Leni Marlina; Aan Nurhadi
Jurnal PubBis Vol 5 No 2 (2021)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/pubbis.v5i2.441

Abstract

Community satisfaction is a very important factor and determines the success of a business entity because the community is the consumer of the product or service it produces. This Community Satisfaction Index Research aims to measure the Community Satisfaction and Expectation Index towards the Corporate Social Responsibility Programs of PT. Adaro Indonesia in 2020 both partially and cumulatively in Education, Health, Real Income Level, Economic Independence, Social Culture, Environmental Management, Community Institutional Formation and Infrastructure Development. This research uses a mixed method approach (quantitative and qualitative) using indicators according to the Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform Number 14 in 2017 concerning Guidelines for Compilation of Community Satisfaction Surveys combined with additional indicators based on pre-survey results. The variables of this Community Satisfaction Index Survey concept consist of expectations and reality, while the data collection techniques are (1) Interview, (2) Documentation, Observation and field survey, (3) Secondary Data Collection, and (4) Focus Group Discussion. The findings of the community satisfaction survey of the beneficiaries of the Corporate Social Responsibility Programs of PT. Adaro Indonesia in 2020, namely: (1) The value of the community satisfaction survey on the Corporate Social Responsibility program of PT. Adaro Indonesia in 2020 in its Operational Area achieved an average value of community satisfaction of 86,12 and the value of community expectations of 34,52 with the service quality of the Corporate Social Responsibility program of PT. Adaro Indonesia in 2020 in its operational area is included in the "B" category with Good performance. And (2) the value of the community satisfaction survey on the Corporate Social Responsibility program of PT. Adaro Indonesia in 2020 in its Operational Area achieved an average community satisfaction score of 85,49 and a community expectation value of 33,00. The quality of service for the Corporate Social Responsibility program of PT. Adaro Indonesia in 2020 in its operational area is included in the "B" category with Good performance.
Service Quality and Customer Experience on Customer Satisfaction at Fast Food Restaurants in Medan City Atika Aini Nasution; Aan Nurhadi; M. Asyari Syahab
Proceeding of The International Conference on Business and Economics Vol. 2 No. 2 (2024): Proceeding of The International Conference on Business and Economics
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/icbeuntagsmg.v2i2.2465

Abstract

Factors that can attract consumer interest in satisfying customers at fast food restaurants in Medan City include providing quality service. In addition to service quality, customer experience is also another factor that can attract consumer interest in buying. One thing that companies can do is to build a brand so that it will create brand equity. Based on the description above, the title of the study is, " The Effect of Service Quality and Customer Experience on Customer Satisfaction at Fast Food Restaurants in Medan City ". The purpose of this study is to determine the effect of service quality and customer experience on customer satisfaction at fast food restaurants in Medan City, both partially and simultaneously, and the formulation of the problem in this study is whether service quality and customer experience affect customer satisfaction at fast food restaurants in Medan City. The results of the study indicate that service quality has a significant effect on customer satisfaction , customer experience has a significant effect on customer satisfaction and simultaneously the variables of service quality and customer experience have a significant effect on customer satisfaction. The company should pay more attention to the quality of service that has been provided to users of delivery services so that the service is not just a slogan but is implemented seriously so that the company's image is maintained in the eyes of service users.
Effectiveness Of Technology-Based Business Incubation Programs In Improving Startup Growth Atika Aini Nasution; Aan Nurhadi; M. Asyari Syahab
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 3 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i3.255

Abstract

A business incubator is a forum or institution that aims to foster, guide, and accelerate the growth of start-up businesses by providing resource support such as training, funding, network access, and operational facilities. This study aims to determine the Effectiveness of Technology-Based Business Incubation Programs in Increasing Startup Growth. The method used in this study is a qualitative descriptive approach with literature studies as the main data collection technique. The results of the study indicate that business incubators play an important role in reducing the failure rate of digital startups, increasing competitiveness, and accelerating the commercialization process of digital products and services. An effective incubator is characterized by the ability to provide relevant mentoring programs, mentoring from industry practitioners, and access to funding sources. The conclusion of this study states that the existence of business incubators significantly supports the growth and sustainability of digital startups, but their success still depends heavily on the quality of incubation services and the internal readiness of startups to receive coaching.
ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP PROGRAM CORPORATE SOCIAL RESPONSIBILITY PT. ADARO INDONESIA (Studi Tentang Pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong) Muhammad Noor; Muhammad Riyandi Firdaus; Arbain, Taufik; Aan Nurhadi; Yuri Budi Sujalmi
Jurnal PubBis Vol 8 No 1 (2024)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/jurnalpubbis.v8i1.816

Abstract

Penelitian ini bertujuan untuk menghitung Indeks Kepuasan Masyarakat (IKM) dan Indeks Harapan Masyarakat (IHM) pada Program Corporate Social Responsibility PT. Adaro Indonesia terhadap pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong tahun 2020 sampai dengan tahun 2022. Metode yang digunakan dalam penelitian ini adalah metode survei dengan jenis observasional analitik. Teknik pengumpulan data diperoleh dari hasil pengisian kuesioner dan Focus Group Discusion serta sumber data penelitian berasal dari penerima manfaat program program Corporate Social Responsibility PT. Adaro Indonesia tahun 2020. Teknik analisis data yang digunakan yaitu Importance Performance Analysis (IPA), yang terdiri dari tiga komponen yaitu analisis kesenjangan, analisis kesesuaian, dan analisis kuadran. Hasil penelitian menunjukkan bahwa IKM program Corporate Social Responsibility yang dilakukan PT. Adaro Indonesia terhadap pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong tahun 2020 sampai dengan tahun 2022 sebesar 89,15 dan nilai IHM sebesar 27,98 dengan mutu pelayanan dalam kategori “A” dengan kinerja Sangat Baik. Kemudian untuk implikasi penelitian yang didapat dalam penelitian ini yaitu unsur pengawasan dan keterbukaan menjadi prioritas utama perbaikan, dimana hampir diseluruh wilayah operasional PT. Adaro Indonesia masyarakat memiliki harapan yang tinggi agar diberikan tingkat pengawasan berlebih untuk eberlanjutan program CSR. Kata Kunci: Pelayanan Publik; IKM; IHM; Corporate Social Responsibility
The Transformation of Corporate Social Responsibility PT Adaro Indonesia: From Aid to Economic Empowerment and Environmental Sustainability Aan Nurhadi; Iwan Ridwan; Heriyanto Andilolo; Muhammad Noor; Muhammad Riyandi Firdaus; Taufik Arbain; Muhammad Saleh
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 9, No 4 (2026): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v9i4.8275

Abstract

This study analyzes the transformation of PT Adaro Indonesia’s Corporate Social Responsibility initiatives in Jaro Village from material aid to economic empowerment and environmental sustainability as well as the factors driving and hindering this transformation. This research employs a qualitative method with a single-case study design, utilizing semi-structured interviews, participatory observation, and document analysis. The subjects involved include Corporate Social Responsibility managers, government representatives and village leaders, waste management groups, farmers and livestock breeders, as well as staff from the Environmental Agency. Data were analyzed using Yin’s case study design through pattern matching, explanation building, and time-series analysis. This study reveals that the transformation of Corporate Social Responsibility is reciprocal through collaboration between community initiatives and corporate support, shifting from the provision of resources to capacity building and the creation of sustainable value. Aid is transformed into capacity and productive assets through the maintenance, replication, and transfer of knowledge, linking the livestock, agriculture, and waste management sectors within a circular economy that utilizes local resources. Communities serve as problem identifiers and resource managers, while Corporate Social Responsibility supports local capacity building. Therefore, the success of Corporate Social Responsibility is influenced more by the ability to build collective capacity to maintain assets, create new value, and develop sustainable economic and environmental benefits, rather than solely by the amount of aid provided.
Co-Authors Atika Aini Nasution Heriyanto Andilolo Iwan Ridwan M. Asyari Syahab Muhammad Noor Muhammad Riyandi Firdaus Muhammad Saleh Taufik Arbain Yoga Yuniadi Yuri Budi Sujalmi