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Arpan Kurubit
Program Studi Manajemen, Fakultas Ekonomi, Universitas Tompotika Luwuk Banggai
Economics, Econometrics & Finance

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Journal : Jurnal Ilmiah Produktif

 1 
Kepuasan Nasabah Terhadap Pelayanan BRI Unit Bunta Kabupaten Banggai: Customer Satisfaction with BRI Unit Bunta Services Banggai District Arpan Kurubit; Selvince; Heny Ariwijaya
Jurnal Ilmiah Produktif Vol. 10 No. 1 (2022): JURNAL ILMIAH PRODUKTIF
Publisher : Fakultas Ekonomi, Universitas Tompotika Luwuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (434.796 KB) | DOI: 10.56072/jip.v10i1.304

Abstract

Service quality influences satisfaction, a feeling of satisfaction is felt if the expectations and performance match each other, but if the expectations are not by the performance, then what is supposed to be a feeling of disappointment. This study aimed to determine the effect of service quality partially and simultaneously on customer satisfaction to find out how much influence service quality had on customer satisfaction at Bank Rakyat Indonesia Bunta Unit Banggai Regency. The analytical method used is multiple linear regression analysis, determination, correlation, t-test, and F, with 100 samples using the Slovin technique. Based on the results of research and testing, it is concluded that the multiple linear regression equation Y = 0.741 + 0.247X1 + 0.278 X2 + 0.264X3 + 0.176X4 + 0.220X5. Service quality partially or simultaneously affects customer satisfaction at Bank Rakyat Indonesia Unit Bunta Banggai Regency. The relationship between service quality and customer satisfaction at Bank Rakyat Indonesia Unit Bunta Banggai Regency is in a strong category, and the contribution of service quality variables to customer satisfaction is 62.1%. The remaining 37.9% is influenced by other variables not included in this study.
Kualitas Pura dan Kepuasan Konsumen Pada UD. Sari Murni Desa Sindang Sari Kecamatan Toili Barat Kabupaten Banggai: Quality Temple and Consumer Satisfaction at UD. Sari Murni Sindang Sari Village West Toili District Banggai Regency Arpan Kurubit; Iim Imaniar
Jurnal Ilmiah Produktif Vol. 9 No. 1 (2021): JURNAL ILMIAH PRODUKTIF
Publisher : Fakultas Ekonomi, Universitas Tompotika Luwuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56072/jip.v9i1.318

Abstract

The purpose of this study was to determine whether product quality has a significant effect on customer satisfaction at UD. Sari Murni, Sindang Sari Village, West Toili District, Banggai Regency. The analytical method used in analyzing this research is simple linear regression analysis using 53 samples taken using the Simple Random Samplin technique. Based on the results of research and testing, it is concluded that the quality of temple products has an effect on consumer satisfaction at UD. Sari Murni, Sindang Sari Village, Toili Barat District. While the close relationship between product quality variables and consumer satisfaction variables is in the strong category, and the contribution of product quality variables to consumer satisfaction variables is 44.5%%, while the remaining 55.5% is influenced by other variables not included in the study.
Pengaruh Produk dan Harga Terhadap Keputusan Pembelian Beras Super Win di Toko Tina Salakan: The Influence Of Products and Prices on the Purchase Decision of Super Win Rice at Tina Salakan Shop Anggita Putri; Arpan Kurubit
Jurnal Ilmiah Produktif Vol. 8 No. 2 (2020): JURNAL ILMIAH PRODUKTIF
Publisher : Fakultas Ekonomi, Universitas Tompotika Luwuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56072/jip.v8i2.323

Abstract

This study was conducted to know the effect and significance of the influence of the product and price on purchasing decisions for awesome win rice products at the Tina Salakan shop. The number of samples in this study was 60 respondents. Based on the results of this study, the multiple regression equation Y = 2.285 + 0.378 X1 + 0.663 X2. The value of the correlation coefficient (R) is 0.397, and this value shows the close relationship between the independent variables consisting of Product (X1), Price (X2), and the dependent variable is Low Purchase Decision (Y). The value of the coefficient of determination (R^2) is 0.157, and this value shows the percentage of the contribution of the influence of the independent variable, namely Product (X1), Price (X2), on the dependent variable of Purchase Decision (Y) is 15.7%. Hypothesis testing shows that there is an influence between the independent variable product (X1) on the dependent variable on purchasing decisions (Y), indicated by the T-count value of the product (X1) of 3.149 > the T-table value of 1.672. and there is no influence between the independent variable price (X2) on the dependent variable purchasing decisions (Y) indicated by the value of T-count price (X2) of 0.442 < T-table value of 1.672.
Pengaruh Kualitas Produk Kripik Wahyu Terhadap Kepuasan Konsumen (Studi Kasus Toko Golden Hill Luwuk): The Effect of Wahyu Kripik Product Quality on Consumer Satisfaction (Case Study of Golden Hill Luwuk Store) Sarlin Lahuma; Arpan Kurubit; Andrie Firmansyah
Jurnal Ilmiah Produktif Vol. 8 No. 1 (2020): JURNAL ILMIAH PRODUKTIF
Publisher : Fakultas Ekonomi, Universitas Tompotika Luwuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56072/jip.v8i1.329

Abstract

This study aims to determine whether the Quality of Wahyu Kripik Products affects Consumer Satisfaction (a case study of purchasing at Golden Hill Luwuk). The analytical method used in this study is simple linear regression analysis using 100 samples taken using the accidental sampling technique. Based on the results of research and testing, it is concluded that the variable quality of Wahyu's products affects consumer satisfaction (a case study of purchasing at Golden Hill Luwuk). Meanwhile, the close relationship between product quality and consumer satisfaction (a case study of purchasing at Golden Hill Luwuk) is in a low category, and the contribution of product quality variables to consumer satisfaction variables is 10.5%, while the remaining 89.5% is caused by factors other than not investigated.
Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Konsumen pada Toko Libra Komputer Di Kota Luwuk: The Effect of Service Quality and Price on Consumer Satisfaction at the Libra Computer Store in Luwuk City Deviana Peuk; Arpan Kurubit; Ichsan Milang
Jurnal Ilmiah Produktif Vol. 7 No. 2 (2019): JURNAL ILMIAH PRODUKTIF
Publisher : Fakultas Ekonomi, Universitas Tompotika Luwuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56072/jip.v7i2.332

Abstract

This study aims to determine the quality of service influences consumer satisfaction in Libra Computers in Luwuk City, To find out prices have an influence on consumer satisfaction in Libra Computers in Luwuk City, and To find out service quality and prices have an influence on consumer satisfaction on Libra Computers in Luwuk City Luwuk. The analytical method used in this study is multiple linear regression analysis using 100 samples taken using the accidental sampling technique. Based on the results of research and testing, it is concluded that service quality and price alone (partial) influence consumer satisfaction at the Libra Computer Store in Luwuk, while simultaneously (simultaneous) service quality and price influence consumer satisfaction at the Libra Computer Store in Luwuk. Luwuk. Meanwhile, the close relationship between service quality and price on consumer satisfaction at the Libra Computer Store in Luwuk is in the medium category, and the contribution or contribution of service quality and price to consumer satisfaction at the Libra Computer Store in Luwuk i s 22 . 3 % , whi l e t h e r e s t i s 77 . 7 % i s i n f l ue nced by ot h e r f a c t o r s  not exami ne d.
Co-Authors Andrie Firmansyah Anggita Putri Deviana Peuk Heny Ariwijaya Ichsan Milang Iim Imaniar Sarlin Lahuma Selvince