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All Journal International Journal of Social and Management Studies (IJOSMAS)
Jainuri
STMIK Insan Pembangunan
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Did Career Development, Organizational Citizenship Behavior and Leadership Reinforce Teachers Performance? Answer From Elementary Schools in Tangerang Yunianto Agung Nugroho; Muhamad Rizky Wijaya; Jainuri; Tias Pramono; Muhammad Johan
International Journal of Social and Management Studies Vol. 3 No. 1 (2022): February 2022
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (979.942 KB) | DOI: 10.5555/ijosmas.v3i1.103

Abstract

This study aims to analyze the relationship of career development, organizational citizenship behavior, and leadership to the Head of elementary school performance. This research method is quantitative with data processing tools using SPSS software. Data was obtained through the distribution of online questionnaires to 212 elementary school teachers in Tangerang who were selected using the simple random sampling method. Based on data analysis, it can be concluded that career development has a positive effect on teacher performance, organizational citizenship behavior has a positive effect on teacher performance, leadership has a positive effect on teacher performance and career development, organizational citizenship behavior and leadership simultaneously have a positive and significant effect on teacher performance.
Customer Satisfaction Analysis on E-Commerce Sites: Quo Vadis The Role of Brand Leadership? Jainuri; Joni Iskandar; Whan Augustin Ainul Amri; Multi Nadeak; Dewiana Novitasari
International Journal of Social and Management Studies Vol. 3 No. 1 (2022): February 2022
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (970.88 KB) | DOI: 10.5555/ijosmas.v3i1.108

Abstract

This study aims to investigate the effect of brand leadership (consisting of the dimensions of quality, value, innovation, and popularity) perceived by consumers of an e-commerce website on customer satisfaction among private college students. The sample of this research was taken from 1026 students using a simple random sampling technique and using SEM (Structural Equation Model) with SmartPLS software version 3.0 as a statistical tool. The results of this study indicate that all dimensions of brand leadership have a positive and significant effect on customer satisfaction. The quality dimension has the most influence to drive customer satisfaction on e-commerce sites. Then followed by the dimensions of value, innovation, and popularity. The study notes that consumers have logical opinions on leading brands even when they are not yet popular. Online reviews and word-of-mouth reviews can be used to increase brand popularity based on the best product quality.
Co-Authors Dewiana Novitasari Joni Iskandar Muhamad Rizky Wijaya Muhammad Johan Multi Nadeak Tias Pramono Whan Augustin Ainul Amri Yunianto Agung Nugroho