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All Journal Jurnal Administrasi Publik JURNAL KOLABORASI JURIKOM (Jurnal Riset Komputer) Journal Publicuho Sospol : Jurnal Sosial Politik PERSPEKTIF Journal Civics and Social Studies Indonesian Community Journal Setia Mengabdi: Jurnal Pengabdian Kepada Masyarakat
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Politeknik STIA LAN Bandung
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Journal : JURNAL KOLABORASI

 1 
Pengembangan Desa Wisata Berbasis Collaborative Governance di Kota Batu Cintantya Adhita Dara Kirana; Rike Anggun Artisa
Kolaborasi : Jurnal Administrasi Publik Vol 6, No 1 (2020): April 2020
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v6i1.3119

Abstract

Penelitian ini bertujuan untuk menganalisis pengembangan desa wisata berbasis collaborative governancedi Kota Batu.Berkembangnya paradigma pembangunan dimana pemerintah bukan lagi menjadi satu-satunya aktor dalam pembangunan membawa pengaruh pada pengelolaan desa wisata. Peneliti berupaya melihat peran aktor dan kerjasama sehingga membentuk sebuah kolaborasi dalam pengembangan desa wisata. Metode yang digunakan adalah metode eksploratif dengan pendekatan kualitatif. Hasil penelitian menjunjukan bahwa dalam pengembangan desa wisata, Pemerintah Kota Batu melibatkan sektor swasta, akademisi, media dan mendorong partisipasi masyarakat melalui pemberdayaan. Adapun dalam pelaksanaan collaborative governancetersebut, dibutuhkan komunikasi yang efektif guna memudahkan para aktor melakukan kolaborasi sehingga dapat mengoptimalkan perannya dalam pengembangan desa wisata.
Optimalisasi Pelayanan Publik Bidang Administrasi dalam Pembayaran Tagihan Perusahaan Daerah Air Mineral (PDAM) (Studi di Kantor Pos Delivery Center Sekejati Kota Bandung) Cintantya Andhita Dara Kirana; Wafa Salsabila Rahadian
Kolaborasi : Jurnal Administrasi Publik Vol 9, No 3 (2023): Desember 2023
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v9i3.11887

Abstract

Public service is an absolute thing that happens in human social life. This makes public services one of the aspects that must be considered in governance for the purpose of creating satisfaction in the process of social interaction. One of the institutions that has not been able to provide maximum public services to the community is the Sekejati Post Office, Bandung City. The Sekejati Post Office in Bandung City provides several services to the community, one of which is the PDAM bill payment service. In the service process for paying PDAM bills, it was found that there are still service support facilities that have been unable to operate properly. This study aims to determine how to provide bill payment services for PDAM Post Office Sekejati Delivery Center Bandung City. The research process was carried out using qualitative research methods where in-depth interviews and observation methods carried out the data collection process. From the research that has been done, it was found that the obstacles that occur in the process of optimising the PDAM bill payment service at the Sekejati Post Office in Bandung City are systems that often have errors and there is a buildup of queues when one of the counter officers is unable to attend due to health reasons.
Co-Authors Alfina Damayanti Andri Irawan Anggi Syahadat Harahap Bahril Putra Ardian Burhanudin Mukhamad Faturahman, Burhanudin Mukhamad Dedy Dwi Putra, Dedy Dwi Endang Wirjatmi Trilestari Kolne, Salesius Vitalis Nanda Ravenska Oktarizka Reviandani Refri Shafrudin Rifki Muhammad Fauzi RIke Anggun Artisa Rike Anggun Artisa Rofi' Ramadhona Iyoega Rofi' Ramadhona Iyoega Rofi’ Ramadhona Iyoega Septi Lestari Siti Widharetno Mursalim Wafa Salsabila Rahadian