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All Journal InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan JURIKOM (Jurnal Riset Komputer) Reswara: Jurnal Pengabdian Kepada Masyarakat Cakrawala Repositori Imwi KLIK: Kajian Ilmiah Informatika dan Komputer Journal of Governance, Taxation, and Auditing GEMAH RIPAH: Jurnal Bisnis Setia Mengabdi: Jurnal Pengabdian Kepada Masyarakat Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Anggi Syahadat Harahap
Politeknik STIA LAN Bandung, Kota Bandung
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pendukung Keputusan dalam Penilaian Pegawai Pemerintah Non Pegawai Negeri menggunakan Metode Entropy Cintantya Andhita Dara Kirana; Anggi Syahadat Harahap
JURIKOM (Jurnal Riset Komputer) Vol 9, No 1 (2022): Februari 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i1.3846

Abstract

Polytechnic of STIA LAN Bandung is one of the units under the LAN RI which has a core business in the field of education that has an obligation to run the Tri Dharma of Higher Education. In running the Tri Dharma of Higher Education, Polytechnic of STIA LAN Bandung requires several supporting resources. One of the supporting resources that most determine the quality of the implementation of the Tri Dharma of Higher Education is the competence of human resources. To facilitate the decision-making process carried out by the Staffing sub-section in assessing Non-Civil Servant Government Employees (PPNPN), a form of Decision Support System is needed. In conducting employee assessments used a method, namely Entropy. Entropy method that serves to measure the weight (level of importance) on each assessment indicator. Assessment indicators, which are used include Basic Values, Performance, Insight Tests, Warning Letters, and Attendance. The dataset used is secondary data that has been obtained from the staffing sub-section of Polytechnic of STIA LAN Bandung. The data sample consisted of five non-civil servants (PPNPN). From the results of the weight calculation using the Entropy method, it was obtained that the Attendance Indicator has the largest weight value of 0.5495, followed by the Warning Letter indicator with a weight of 0.2353. Then the third largest weight is on the Performance indicator with a weight of 0.1107, followed by the Basic Value indicator with a weight of 0.0604. The smallest weight gain is generated by the Insight Test indicator of 0.0439
Klasterisasi Desa dengan Menggunakan Algoritma K-Means pada Data Potensi Desa Anggi Syahadat Harahap; Pepi Zulvia
JURIKOM (Jurnal Riset Komputer) Vol 8, No 6 (2021): Desember 2021
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v8i6.3724

Abstract

The Developing Village Index (Indeks Desa Membangun) is a composite index compiled based on three indices, namely the Social Resilience Index, the Economic Resilience Index and the Village Ecological Index. Based on the Developing Village Index, there are 5 classifications of villages, namely Independent Villages, Developed Villages, Developing Villages, Underdeveloped Villages, and Very Underdeveloped Villages. In line with that, the Central Statistics Agency also issued a Village Development Index (Indeks Pembangunan Desa) to show the classification of the village. This study aims to determine village clustering using the K-Means Algorithm on the 2020 Village Potential (Podes) data, especially on the economic dimension. K-Means is a non-hierarchical data clustering method that can partition data into two or more groups. The number of clusters is determined based on the number of The Developing Village Index statuses, which are 5 clusters. The results of 6 iterations of calculations using the K-Means algorithm show that cluster 1 is grouped into the status of Very Underdeveloped Villages as many as 8 Villages. Then in cluster 2 it is grouped as Underdeveloped Villages as many as 3 Villages. Furthermore, in cluster 3, it is grouped as Developing Villages as many as 83,987 Villages. In cluster 4, they are grouped as Developed Villages as many as 24 Villages. Then in cluster 5 it is grouped as Independent Villages as many as 16 Villages
ADVOKASI DIGITALISASI DESA DALAM PENGEMBANGAN POTENSI DESA CIBODAS LEMBANG SEBAGAI DESA DIGITAL Pepi Zulvia; Anggi Syahadat Harahap
RESWARA: Jurnal Pengabdian Kepada Masyarakat Vol 4, No 1 (2023)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v4i1.2501

Abstract

Digitalisasi desa merupakan salah satu bisnis model pengembangan desa yang dirancang oleh Kementerian Desa, Pembangunan Daerah Tertinggal, dan Transmigrasi. Desa Cibodas yang ada di Kecamatan Lembang merupakan salah satu desa yang berjarak sekitar 17 KM dari pusat Kota Bandung dengan letak geografis yang strategis. Dengan status desa maju, Desa Cibodas dapat mengembangkan potensi desa menuju smart village. Langkah awal inovasi desa dalam pengembangan smart village tersebut adalah dengan menjadikan Desa Cibodas sebagai desa digital. Dalam mendukung perwujudan Desa Cibodas menjadi salah satu desa digital dilakukan kegiatan advokasi sebagai bentuk pengabdian kepada masyarakat dengan pelatihan pemetaan potensi desa dan literasi digital. Hasil proses pemetaan desa dan literasi desa diperoleh beberapa kendala seperti terbatasnya pengetahuan masyarakat dalam pemanfaatan internet, infrastruktur yang masih minim karena tower jaringan menyeluruh dirasakan oleh masyarakat, dan masih minim sosialisasi mengenai pemasaran hasil Usaha Mikro, Kecil dan Menengah (UMKM) secara digital. Dengan terungkapnya permasalahan tersebut sebagai tindak lanjut kegiatan pengabdian masyarakat di Desa Cibodas disarankan untuk mengadakan pelatihan digitalisasi dan pendampingan secara berkelanjutan kepada masyarakat desa yang terlibat dan terkait dalam proses pengembangan desa Cibodas sebagai desa digital. Peningkatan sarana dan fasilitas yang bisa dimulai dari pelayanan kepada masyarakat berbasis digital di kantor desa yang diiringi komitmen warga masyarakat dalam mendukung terwujudnya desa digital.
Analisis Pengembangan Smart City berdasarkan Dimensi Teknologi, Sumber Daya Manusia, dan Insitutional di Kota Padang Panjang Anggi Syahadat Harahap; Pepi Zulvia
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 4 No. 1 (2023): Agustus 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v4i1.1200

Abstract

The smart city concept and all applications that have been created by the Padang Panjang City Government need to be studied and developed further. The purpose of this research was conducted in order to describe the extent of implementing smart cities and recommendations for improvement for the government in terms of technological, human resource, and institutional dimensions. The research method was carried out in an exploratory qualitative manner. Data obtained from interviews with authorized officials and in-depth observations regarding several applications that have been published. The dimensions explored consist of 3 parts, namely technology, human resources and institutions. In the technological dimension, the research results obtained are seen from the software sub-dimension and the hardware sub- dimension, where the results of the two sub dimensions need to be improved and optimized again, because most of the existing applications in Padang Panjang City are still not integrated with each database. In terms of the human resource dimension, there are still many Regional Apparatus Organizations that have not consistently updated data due to a shortage of experts in this field and the need for outreach to the public regarding the use of the application. Meanwhile, in the institutional dimension, looking at the regulations or policies implemented, it is good with the smart city master plan. From the results of these three dimensions, it was found that there is a need to develop a smart city in Padang Panjang City. An important focus of development, namely collaboration between government and society, needs to be improved and improved. So that the realization of a smart city that supports people who are smart, educated, have morals and improve the quality of life of residents in the city of Padang Panjang.
Analisis Penggunaan Aplikasi BJB DIGI Mobile Banking dengan Menggunakan Pendekatan Technology Acceptance Model (TAM) Andi Zhillan Sabtina Syawali; Anggi Syahadat Harahap; Hafid Aditya Pradesa; Fikri Aditya Tri Andikaputra
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 4 No. 1 (2023): Agustus 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v4i1.1205

Abstract

Bank BJB is one of the BUMD banks that has developed a mobile banking application system called BJB DIGI where the application can make it easier for Bank BJB customers to carry out financial transactions. However, in the development of this application there are still many deficiencies and the level of doubt of Bank BJB customers to use the application is still high. Therefore, a study was conducted to determine the level of acceptance of the BJB DIGI application at Bank BJB Soreang Branch Office using the TAM theory. This research was conducted using 175 samples who were BJB DIGI users using the snowball sampling technique. The results of this study explain that of the four variables that have the highest average value, there is the intention variable to use BJB DIGI. In addition, the results found that the level of ease of use and usability of BJB DIGI has a significant influence on the intention to use BJB DIGI. Meanwhile, the intention variable to use BJB DIGI was found to have a significant influence on the level of use of BJB DIGI. However, on the other hand, the variable level of ease of use and usability of BJB DIGI was found to have no significant effect on the level of use of BJB DIGI at Bank BJB Soreang Branch Office. Discussion of important research findings is presented in the discussion section of this research.
Penguatan Bank Sampah: Pendekatan Inovatif Dalam Pengelolaan Sampah Berbasis Masyarakat Ramdani, Endah Mustika; Abubakar, Rodlial Ramdhan Tackbir; Artisa, Rike Anggun; Dijah Retno Pratiwi, Arundina; Andika Putra, fikri Aditya Tri; Harahap, Anggi Syahadat; Zulvia, Pepi
Setia Mengabdi: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 2 (2024): Desember 2024
Publisher : Politeknik STIA LAN Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/setiamengabdi.v5i2.61

Abstract

Permasalahan sampah telah menjadi isu yang signifikan di berbagai wilayah, termasuk di Desa Cibungur, yang berupaya mengembangkan program bank sampah sebagai solusi pengelolaan sampah berbasis masyarakat. Namun, keterlibatan masyarakat desa masih menjadi kendala utama dalam keberlanjutan program ini. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengoptimalkan bank sampah melalui peningkatan kesadaran dan partisipasi masyarakat dalam pengelolaan sampah. Dilaksanakan oleh Tim Dosen Politeknik STIA LAN Bandung, kegiatan ini merupakan langkah strategis dalam menjaga kebersihan lingkungan, mengurangi dampak negatif sampah terhadap ekosistem, dan meningkatkan kualitas hidup masyarakat setempat.
Implementasi Balanced Scorecard Sebagai Alternatif Pengukuran Kinerja Di KBM Komersial Kayu Jawa Barat dan Banten Perhutani Putri Nabila; Ely Sufianti; Adhika Bergi Nuhroho; Anggi Syahadat Harahap
Cakrawala Repositori IMWI Vol. 7 No. 5 (2024): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v7i5.726

Abstract

Pengukuran kinerja merupakan salah satu faktor penting bagi suatu perusahaan karena digunakan sebagai alat untuk menilai keberhasilan perusahaan dalam mencapai tujuan serta sebagai dasar dalam membuat perencanaan di masa mendatang. KBM Komersial Kayu Jawa Barat & Banten merupakan salah satu unit bisnis Perhutani yang berfokus pada penjualan hasil hutan kayu di wilayah Jawa Barat & Banten. Permasalahan yang dihadapi yaitu kinerja KBM yang kurang maksimal dalam mencapai target. Tujuan penelitian ini adalah untuk mengetahui kinerja KBM secara keseluruhan menggunakan balanced scorecard, dan menganalisis solusi yang dapat direkomendasikan sebagai upaya peningkatan kinerja. Metode penelitian yang digunakan dalam penelitian ini adalah kualitatif yang didukung data kuantitatif. Hasil dari penelitian ini diketahui bahwa kinerja KBM Komersial Kayu Jawa Barat & Banten pada perspektif keuangan sudah baik tetapi masih kurang maksimal pada indikator GPM; kinerja pada perspektif pelanggan sudah baik; kinerja pada perspektif proses bisnis internal sudah baik serta kinerja pada perpektif pertumbuhan & pembelajaran juga sudah baik tetapi masih perlu ditingkatkan lagi. Solusi yang dapat direkomendasikan yaitu KBM dapat melakukan kampanye pemasaran yang lebih kreatif, melakukan peningkatan kualitas sarana & prasarana yang ada serta dapat menggunakan Business Model Canvas (BMC) untuk membantu mengembangkan strategi bisnisnya agar lebih efektif, efisien, dan adaptif, sehingga dapat meningkatkan kinerja secara keseluruhan dan mencapai tujuan jangka panjang.
Implementasi Balanced Scorecard Sebagai Alternatif Pengukuran Kinerja Di KBM Komersial Kayu Jawa Barat dan Banten Perhutani Putri Nabila; Ely Sufianti; Adhika Bergi Nuhroho; Anggi Syahadat Harahap
Cakrawala Repositori IMWI Vol. 7 No. 5 (2024): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v7i5.726

Abstract

Pengukuran kinerja merupakan salah satu faktor penting bagi suatu perusahaan karena digunakan sebagai alat untuk menilai keberhasilan perusahaan dalam mencapai tujuan serta sebagai dasar dalam membuat perencanaan di masa mendatang. KBM Komersial Kayu Jawa Barat & Banten merupakan salah satu unit bisnis Perhutani yang berfokus pada penjualan hasil hutan kayu di wilayah Jawa Barat & Banten. Permasalahan yang dihadapi yaitu kinerja KBM yang kurang maksimal dalam mencapai target. Tujuan penelitian ini adalah untuk mengetahui kinerja KBM secara keseluruhan menggunakan balanced scorecard, dan menganalisis solusi yang dapat direkomendasikan sebagai upaya peningkatan kinerja. Metode penelitian yang digunakan dalam penelitian ini adalah kualitatif yang didukung data kuantitatif. Hasil dari penelitian ini diketahui bahwa kinerja KBM Komersial Kayu Jawa Barat & Banten pada perspektif keuangan sudah baik tetapi masih kurang maksimal pada indikator GPM; kinerja pada perspektif pelanggan sudah baik; kinerja pada perspektif proses bisnis internal sudah baik serta kinerja pada perpektif pertumbuhan & pembelajaran juga sudah baik tetapi masih perlu ditingkatkan lagi. Solusi yang dapat direkomendasikan yaitu KBM dapat melakukan kampanye pemasaran yang lebih kreatif, melakukan peningkatan kualitas sarana & prasarana yang ada serta dapat menggunakan Business Model Canvas (BMC) untuk membantu mengembangkan strategi bisnisnya agar lebih efektif, efisien, dan adaptif, sehingga dapat meningkatkan kinerja secara keseluruhan dan mencapai tujuan jangka panjang.
Analisis Face Recognition Boarding Gate Sebagai Inovasi Peningkatan Kualitas Pelayanan Publik pada PT. Kereta Api Indonesia (Persero) DAOP II Bandung Aprilia, Firda; Ravenska, Nanda; Putrianti, Septiana Dwi; Harahap, Anggi Syahadat
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 1 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i1.867

Abstract

PT. Kereta Api Indonesia (Persero) as a company engaged in the field of public transportation services certainly has a duty to be able to provide the best service to all service users. One form of digital transformation innovation that is being carried out is by innovating KAI's face recognition boarding gate as an effort to improve the quality of service at the Station. For this reason, this study aims to see and analyze the extent of incremental innovation and service quality from the implementation of the KAI face recognition boarding gate innovation at Bandung Station. The research method used is descriptive research with a qualitative approach, with the type of case study research. From the research results it can be seen that the incremental innovation carried out by PT. Kereta Api Indonesia (Persero) has met the indicators of sustainable management method innovation, continuous process innovation, and sustainable technological innovation. From the research results, the services provided by the face recognition boarding gate officers at the Bandung Station have fulfilled the service dimensions which include the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. There are also things that need to be done by the company, among others, maximizing the face recognition registration process through the KAI application by using the liveness detection stage and socializing usage through social media to attract audiences and increase the number of users.
PENERAPAN METODE SERVQUAL DAN KANO UNTUK MENINGKATKAN KUALITAS PELAYANAN PERUMDA AIR MINUM TIRTA RAHARJA Desma, Salsabilla Aldalia; Harahap, Anggi Syahadat; Wijayanti, Reni; Kurniawan, Iwan
ECONOMOS Vol 5 No 03 (2025): EKONOMI DAN BISNIS
Publisher : KELOMPOK KOMUNITAS LABORATORIUM PENELITIAN (COMMUNITY OF RESEARCH LABORATORY)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69957/grjb.v5i03.2402

Abstract

This study examines the service quality of Perumda Air Minum Tirta Raharja using the SERVQUAL and Kano models integrated with the Customer Satisfaction Score and Adjusted Importance. The SERVQUAL analysis indicated that service performance remains below customer expectations, especially in aspects of assurance, tangibles, and responsiveness. The Kano model revealed that most attributes fall into the Must-be and One-dimensional categories, which highlights the importance of consistently fulfilling basic requirements while improving attributes that directly influence customer satisfaction. The integration with Adjusted Importance prioritized three key improvements: responsiveness and speed in handling complaints, conformity of water distribution with promised schedules, and the quality of supporting facilities. The findings emphasize that enhancing digital complaint systems, real-time distribution monitoring, and systematic infrastructure maintenance, supported by strengthened employee competence, will increase trust, satisfaction, and customer loyalty.
Co-Authors Abubakar, Rodlial Ramdhan Tackbir Adhika Bergi Nugroho Adhika Bergi Nuhroho Andi Zhillan Sabtina Syawali Andika Putra, fikri Aditya Tri Aprilia, Firda Artisa, Rike Anggun Asri, Melati Dewi Cintantya Andhita Dara Kirana Desma, Salsabilla Aldalia Dijah Retno Pratiwi, Arundina Dwiputrianti, Septiana Ely Sufianti Fikri Aditya Tri Andikaputra Hafid Aditya Pradesa Iwan Kurniawan Nanda Ravenska Pepi Zulvia Ramdani, Endah Mustika Ramdhani, Virsa Rizky Reni Wijayanti SHABIRA, Azka Lina Sani Sudrajat, Achmad Sodik Tindaon, Susi Susanti