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Suriyani BB
Universitas Halu Oleo
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Journal : Journal Publicuho

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DIGITALISASI LAYANAN SAMSAT: Peningkatan Kepatuhan Pajak Kendaraan Bermotor Melalui e-Samsat di Kabupaten Muna Suriyani BB; La Ode Agus Said; Astriana Syaqira
Journal Publicuho Vol. 7 No. 4 (2024): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i4.573

Abstract

The purpose of this study is to determine the DIGITALIZATION OF SAMSAT SERVICES: Increasing Motor Vehicle Tax Compliance Through e-Samsat in Muna Regency. This research method is qualitative research with a descriptive approach. The research informants consisted of 9 people. Data collection techniques through interviews, direct observation, and documentation. Qualitative descriptive research is research that aims to describe events or phenomena that occur in the field and present data systematically, factually, and accurately regarding the facts or phenomena that occur in the field. The results of the analysis of the implementation of the e-SAMSAT system in Muna Regency first have not been fully implemented properly such as the content dimension, in addition, the dimensions of timeliness and ease of use are effective. However, this system has not had a major influence on taxpayer compliance. There are still obstacles in the implementation of the e-SAMSAT system in paying taxes, including Cultural or historical reasons, Lack of information or counselling by the Government to taxpayers and Individual Atmosphere. Gradual and comprehensive socialization is needed from related officials, namely the Muna Regency SAMSAT Public Relations Team in public places by opening stands to introduce the existence of the e-SAMSAT system service so that taxpayers can be aware of their obligations.
PELAKSANAAN TERTIB ADMINISTRASI DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK PADA KANTOR LURAH NAMBO KECAMATAN NAMBO KOTA KENDARI Suriyani BB; La Ode Muhammad Elwan; Iwan P; Usman
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.903

Abstract

This study aims to analyse the implementation of administrative order in improving public service quality at the Nambo Village Office, Nambo District, Kendari City. This research uses a descriptive qualitative approach, with data collection techniques through observation, interviews, and documentation. The study's results show that, although the Nambo Village Office has made efforts to implement administrative orders through a structured system, staff training, and the use of technology in data management, several challenges still affect public service quality. These challenges include complex procedures, long processing times, limited human resources, and a lack of transparency in budget management. On the other hand, the quality of public service at the Nambo Village Office is generally good, with adequate facilities, reliable service, and a commitment from the office to provide fast, efficient, and transparent services. However, there are issues with inconsistent staff responsiveness, limited facilities, and technical challenges that affect the public's comfort. Therefore, this study recommends improvements in efficiency, transparency, and the enhancement of professionalism and responsiveness of staff to improve the quality of public service at the Nambo Village Office.
Co-Authors Astriana Syaqira Azwar Azwar Gita Listafila Iwan P La Ode Agus Said, La Ode Agus La Ode Muhammad Elwan Liwaul Liwaul Muh Yusuf Suci Amalya Widiastuti Usman