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All Journal BJRM (Bongaya Journal of Research in Management) Atestasi : Jurnal Ilmiah Akuntansi
Gazali Amin
FEB, Universitas Ichsan Sidenreng Rappang
Humanities Economics, Econometrics & Finance Education Social Sciences

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Impact of Reward and Punishment on Performance Employees Gazali Amin
BJRM (Bongaya Journal of Research in Management) Vol 4 No 1 (2021): BJRM (Bongaya Journal of Research in Management)
Publisher : P3M STIEM BONGAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37888/bjrm.v4i1.330

Abstract

The aim of this study is to determine if there is an impact of reward and punishment on the performance of employees at the Directorate General of Customs and Excise Type Madya Pabean B Makassar's supervision and service office. The data used in this study are primary data collected directly via the distribution of questionnaires. This study involved 44 employees of the Directorate General of Customs and Excise Type Madya Pabean B Makassar's Supervision and Service Office. Data analysis techniques using multiple linear regression techniques with the SPSS 24 package. The results indicated that the first suggested hypothesis was accepted because the hypothesis test revealed a positive but negligible result. The second hypothesis was accepted because it yielded positive and statistically valid hypothesis test results.
Islamic Service Ethics and Organizational Culture on Service Quality and Taxpayer Satisfaction Muhammad Akob; Rezki Arianty Akob; Gazali Amin
Atestasi : Jurnal Ilmiah Akuntansi Vol. 5 No. 1 (2022): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v5i1.311

Abstract

The purpose of this study is to analyze Islamic Service Ethics and Organizational Culture on Service Quality and Taxpayer Satisfaction at the Office of the Wajo Samsat Revenue Technical Implementation Unit. This study uses a quantitative approach (Quantitative approach), performs data analysis procedures with statistical equipment and aims to test hypotheses. Between one variable and another or how a variable affects other variables through hypothesis testing. This data is directly obtained from field research through direct observation of the object to be studied through data collection techniques in the form of interviews, questionnaires, and observations. In this study, the population selected were all 4-wheeled vehicle taxpayers in Samsat, Wajo district. Based on the data that has been collected and hypothesis testing with Smartpls. The results showed that Islamic service ethics had a positive and significant effect on service quality. Organizational culture has a negative and significant effect on service quality. Islamic service ethics have a positive and significant effect on taxpayer satisfaction. Organizational culture has a negative and significant effect on taxpayer satisfaction. Service quality has a positive and significant effect on taxpayer satisfaction. Islamic service ethics have a positive and significant effect on taxpayer satisfaction through service quality. Organizational culture has a negative and significant effect on taxpayer satisfaction through service quality.
Co-Authors Muhammad Akob Rezki Arianty Akob