Andi Suhenda
Politeknik Kesehatan Kemenkes Tasikmalaya

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Journal : J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan

Kepuasan Pelanggan Internal Terhadap Kualitas Pelayanan Unit Rekam Medis RSU X Annisa Puji Astuti; Andi Suhenda
J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Vol 5 No 3 (2024): June
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-remi.v5i3.3916

Abstract

The quality of service received by customers is one of the determinants of aspects of customer satisfaction, including internal customers. Measuring internal customer satisfaction with the quality of service of the medical record unit has never been carried out, and based on the results of a preliminary study 3 out of 4 internal customers are dissatisfied with the quality of service in the medical record unit. The aim of the study was to describe internal customer satisfaction with service quality at the medical record unit of RSU “X”. This type of descriptive quantitative research. Total population is 728, sample is 88 respondents, proportionate stratified random technique. Data collection by distributing questionnaires, data analysis using univariate analysis. The results of the study were in the form of the highest percentage of respondents' characteristics, namely female sex (63.6%), age group 26-35 (38.6%), last education diploma (54.5%), and nursing profession (70.5%). Frequency distribution of responsiveness dimensions (63.6%), reliability dimensions (78.4%), assurance dimensions (92.0%), empathy dimensions (76.1%), and physical evidence dimensions (86.4%). Overall, the satisfaction category was obtained (64.8%). Internal customer satisfaction with the service quality of the medical record unit based on the quality dimension and overall the respondents were satisfied.
Pengembangan Electronic Personal Health Record Anak Sekolah Dasar Di Kota Tasikmalaya Imas Masturoh; Andi Suhenda; Fery Fadly
J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Vol 5 No 3 (2024): June
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-remi.v5i3.4487

Abstract

The COVID-19 pandemic has caused various impacts in many places, including schools. COVID-19 has led to the closure of many schools to control the spread of the virus, resulting in disruptions to medical services such as regular check-ups for students. The development of E-PHR is effort to monitor the health status of students. This study aimed to design an E-PHR sistem for elementary school students in Tasikmalaya. This research used an RnD type with the SDLC method. The research subjects were selected using purposive sampling, consisting of UKS (School Health Unit) activity managers at the Tasikmalaya City Health Office, all Community Health Centers in Tasikmalaya City, and teachers responsible for UKS. This study used data accumulation techniques through in-depth interviews and focus groups. A needs analysis was conducted to facilitate data collection and retrieval as well as reporting to the health office level. The research results showed that the recording of health issues for students in schools obtained from preventive check-ups, health examinations, and screening results by the UKS team at schools is still not optimal because it is done manually and directly. Therefore, it is recommended that elementary schools, health centers, and the health office prepare the necessary equipment to implement this sistem.