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All Journal J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Journal of Advances in Information Systems and Technology
Muhammad Daffa Izzuddin
Universitas Negeri Semarang
Humanities Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Pelayanan Administrasi Digital untuk Meningkatkan Kinerja Pelayanan Administrasi di Desa Kalisidi Rini Muzayanah; Muhammad Syauqi Al-Haqqi; Subhan Subhan; Apri Dwi Lestari; Muhammad Daffa Izzuddin; Yuliana Putri Setyowati; Fidya Nur Styaningsih; Nur Afan Syarifudin; Ahmad Raihan; Wiyan Herra Herviana; Adam Satrio Kanza; Muhammad Iqhbal Abdillah; Istiqomah Istiqomah; Rafael Vito Adrian; Gading Nur Salmi; Cecep Bagus Surya Karta Atmaja; Budi Prasetio
J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Vol 7, No 1 (2023): April 2023
Publisher : IKIP PGRI Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30734/j-abdipamas.v7i1.2826

Abstract

ABSTRACTVillage is the smallest element in the goverment administration which has an obligation to realize the welfare of the village community. To create the welfare of the community, administrative services must be carried out effectively by implementing digitalization. This activity will identify training activities on digitizing administrative services carried out in Kalisidi Village and analyze the extent of the influence of digitalization on improving village government performance. The methods that the researcher uses in writing this article include Forum Group Discussion (FGD), demonstration, and evaluation. The surveys carried out included an analysis of service needs in Kalisidi village, demonstration of the use of services, and observation of satisfaction with the service system of Kalisidi Village that had been developed. The results of the training activities carried out can be seen from the understanding of the skateholder of Kalisidi village in using the Kalisidi village information management service system. The existence of training on digitizing administrative services should maximize the use of digital service information systems so that the performance of the Kalisidi village government increases.. Kata Kunci: Digitalization; Administration; Village;Training.   ABSTRAKDesa merupakan unsur terkecil dalam tata kelola pemerintahan yang memiliki kewajiban untuk menciptakan kesejahteraan masyarakat desa. Untuk menciptakan kesejahteraan masyarakat, tata kelola pelayanan administrasi harus dilakukan secara efektif dengan mengimplementasikan Digitalisasi. Kegiatan ini akan mengidentifikasi kegiatan pelatihan digitalisasi pelayanan administrasi yang dilaksanakan di Desa Kalisidi untuk mengetahui sejauh mana pengaruh digitalisasi terhadap peningkatan kinerja pemerintahan desa dalam kegiatan pelayanan administrasi. Metode yang peneliti gunakan dalam penulisan artikel ini antara lain Forum Group Discussion (FGD), demonstrasi, dan evaluasi. Survei yang dilakukan meliputi analisis kebutuhan layanan di desa Kalisidi, demonstrasi penggunaan layanan, dan observasi kepuasan terhadap sistem pelayanan Desa Kalisidi yang telah dikembangkan. Hasil dari kegiatan pelatihan yang dilakukan dapat dilihat dari pemahaman perangkat desa Kalisidi dalam menggunakan sistem layanan manajemen informasi desa kalisidi. Adanya pelatihan digitalisasi pelayanan administrasi hendaknya memaksimalkan penggunaan sistem informasi pelayanan digital agar kinerja pemerintah desa Kalisidi meningkat. Kata Kunci: Digitalisasi; Administration; Desa; Pelatihan.
The Service Quality Effect of McDonald’s Self-Service Technology towards Customer Loyalty: A Cognition Affective Behavior Theory Approach Muhammad Daffa Izzuddin; Zaenal Abidin
Journal of Advances in Information Systems and Technology Vol. 7 No. 1 (2025): April
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jaist.v7i1.8891

Abstract

Self-service technology (SST) is a technological interface that allows customers to obtain services independently. SST includes self-checkout machines, food or ticket ordering kiosks, internet services, automated gas stations, and others. The adoption of SST has been an endeavor for firms to improve service quality, enhance operational efficiency, and increase the likelihood of achieving competitive advantage gains. However, empirical evidence is needed to better understand customer expectations of SST service quality and how SST service quality impacts customer loyalty. Therefore, the purpose of this study is to examine SST service quality and its impact on customer satisfaction and customer loyalty. This study adopts the quantitative method and the self-service technology service quality (SSTQUAL) framework and cognition affective behavior theory. Data collection in this study was carried out by distributing questionnaires via google form with a purposive sampling technique, namely the target respondents were SST users at McDonald's aged 18 to 55 years. The results of the questionnaire collection obtained 285 data analyzed by partial least squares-structural equation model (PLS-SEM) with the help of SmartPLS 4 tools. Based on the results of the analysis conducted, 4 hypotheses were accepted. Self-service technology service quality variables are influenced by 5 quality dimensions such as functionality, enjoyment, assurance, design, and convenience. In addition, the self-service technology service quality variable has a positive influence on the customer satisfaction variable, which in turn positively affects customer loyalty. In other words, the service quality of self-service technology has a positive effect on customer loyalty through customer satisfaction.
Co-Authors Adam Satrio Kanza Ahmad Raihan Apri Dwi Lestari Budi Prasetio Cecep Bagus Surya Karta Atmaja Fidya Nur Styaningsih Gading Nur Salmi Istiqomah Istiqomah Muhammad Iqhbal Abdillah Muhammad Syauqi Al-Haqqi Nur Afan syarifudin Rafael Vito Adrian Rini Muzayanah Subhan Subhan Wiyan Herra Herviana Yuliana Putri Setyowati Zaenal Abidin