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All Journal J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Journal of Advances in Information Systems and Technology
Wiyan Herra Herviana
Universitas Negeri Semarang
Humanities Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Pelayanan Administrasi Digital untuk Meningkatkan Kinerja Pelayanan Administrasi di Desa Kalisidi Rini Muzayanah; Muhammad Syauqi Al-Haqqi; Subhan Subhan; Apri Dwi Lestari; Muhammad Daffa Izzuddin; Yuliana Putri Setyowati; Fidya Nur Styaningsih; Nur Afan Syarifudin; Ahmad Raihan; Wiyan Herra Herviana; Adam Satrio Kanza; Muhammad Iqhbal Abdillah; Istiqomah Istiqomah; Rafael Vito Adrian; Gading Nur Salmi; Cecep Bagus Surya Karta Atmaja; Budi Prasetio
J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Vol 7, No 1 (2023): April 2023
Publisher : IKIP PGRI Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30734/j-abdipamas.v7i1.2826

Abstract

ABSTRACTVillage is the smallest element in the goverment administration which has an obligation to realize the welfare of the village community. To create the welfare of the community, administrative services must be carried out effectively by implementing digitalization. This activity will identify training activities on digitizing administrative services carried out in Kalisidi Village and analyze the extent of the influence of digitalization on improving village government performance. The methods that the researcher uses in writing this article include Forum Group Discussion (FGD), demonstration, and evaluation. The surveys carried out included an analysis of service needs in Kalisidi village, demonstration of the use of services, and observation of satisfaction with the service system of Kalisidi Village that had been developed. The results of the training activities carried out can be seen from the understanding of the skateholder of Kalisidi village in using the Kalisidi village information management service system. The existence of training on digitizing administrative services should maximize the use of digital service information systems so that the performance of the Kalisidi village government increases.. Kata Kunci: Digitalization; Administration; Village;Training.   ABSTRAKDesa merupakan unsur terkecil dalam tata kelola pemerintahan yang memiliki kewajiban untuk menciptakan kesejahteraan masyarakat desa. Untuk menciptakan kesejahteraan masyarakat, tata kelola pelayanan administrasi harus dilakukan secara efektif dengan mengimplementasikan Digitalisasi. Kegiatan ini akan mengidentifikasi kegiatan pelatihan digitalisasi pelayanan administrasi yang dilaksanakan di Desa Kalisidi untuk mengetahui sejauh mana pengaruh digitalisasi terhadap peningkatan kinerja pemerintahan desa dalam kegiatan pelayanan administrasi. Metode yang peneliti gunakan dalam penulisan artikel ini antara lain Forum Group Discussion (FGD), demonstrasi, dan evaluasi. Survei yang dilakukan meliputi analisis kebutuhan layanan di desa Kalisidi, demonstrasi penggunaan layanan, dan observasi kepuasan terhadap sistem pelayanan Desa Kalisidi yang telah dikembangkan. Hasil dari kegiatan pelatihan yang dilakukan dapat dilihat dari pemahaman perangkat desa Kalisidi dalam menggunakan sistem layanan manajemen informasi desa kalisidi. Adanya pelatihan digitalisasi pelayanan administrasi hendaknya memaksimalkan penggunaan sistem informasi pelayanan digital agar kinerja pemerintah desa Kalisidi meningkat. Kata Kunci: Digitalisasi; Administration; Desa; Pelatihan.
Evaluating User Continuance Intentions for QRIS Mobile Payments Services Using Information System Success Model and Expectation Confirmation Model Wiyan Herra Herviana; Zaenal Abidin
Journal of Advances in Information Systems and Technology Vol. 6 No. 1 (2024): April
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jaist.v6i1.2398

Abstract

QRIS services on mobile payment applications are one of Indonesia's most popular payment methods, and they allow transactions by scanning or displaying the QR code. This enables mobile-based payments to be easy and flexible anywhere and anytime. As it grows and benefits, some obstacles exist regarding users' desire to continue using it. Some users decided to stop using the QRIS service for mobile payments due to indications of potential risks associated with the service. This research aims to find out what variables support or influence the intention to continue using QRIS services for mobile payments using quantitative methods and the information system success model (ISSM) and expectation confirmation model (ECM) frameworks by adding perceived risk and trust variables. The data collection technique used in this study was a questionnaires survey using Google Forms and applying purposive sampling techniques. The survey targeted QRIS service users aged 17 to 65 who experienced transactions using mobile payments (e-wallets and mobile banking). The data was collected from 513 respondents and analyzed using the partial least squares structural equation model (PLS-SEM) by Smart-PLS 4 software tools. The findings were that 10 hypotheses were declared accepted and five hypotheses were rejected. Based on the accepted hypothesis, research shows that satisfaction and trust influence the intention to continue using QRIS services for mobile payments. Satisfaction is a key factor that supports or influences a user's decision to continue using or utilizing QRIS payment services. The findings of this research can be an essential consideration for developers and companies providing QRIS services in mobile payments.
Co-Authors Adam Satrio Kanza Ahmad Raihan Apri Dwi Lestari Budi Prasetio Cecep Bagus Surya Karta Atmaja Fidya Nur Styaningsih Gading Nur Salmi Istiqomah Istiqomah Muhammad Daffa Izzuddin Muhammad Iqhbal Abdillah Muhammad Syauqi Al-Haqqi Nur Afan syarifudin Rafael Vito Adrian Rini Muzayanah Subhan Subhan Yuliana Putri Setyowati Zaenal Abidin