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All Journal J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Journal of Advances in Information Systems and Technology
Nur Afan syarifudin
Universitas Negeri Semarang
Humanities Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Pelayanan Administrasi Digital untuk Meningkatkan Kinerja Pelayanan Administrasi di Desa Kalisidi Rini Muzayanah; Muhammad Syauqi Al-Haqqi; Subhan Subhan; Apri Dwi Lestari; Muhammad Daffa Izzuddin; Yuliana Putri Setyowati; Fidya Nur Styaningsih; Nur Afan Syarifudin; Ahmad Raihan; Wiyan Herra Herviana; Adam Satrio Kanza; Muhammad Iqhbal Abdillah; Istiqomah Istiqomah; Rafael Vito Adrian; Gading Nur Salmi; Cecep Bagus Surya Karta Atmaja; Budi Prasetio
J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Vol 7, No 1 (2023): April 2023
Publisher : IKIP PGRI Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30734/j-abdipamas.v7i1.2826

Abstract

ABSTRACTVillage is the smallest element in the goverment administration which has an obligation to realize the welfare of the village community. To create the welfare of the community, administrative services must be carried out effectively by implementing digitalization. This activity will identify training activities on digitizing administrative services carried out in Kalisidi Village and analyze the extent of the influence of digitalization on improving village government performance. The methods that the researcher uses in writing this article include Forum Group Discussion (FGD), demonstration, and evaluation. The surveys carried out included an analysis of service needs in Kalisidi village, demonstration of the use of services, and observation of satisfaction with the service system of Kalisidi Village that had been developed. The results of the training activities carried out can be seen from the understanding of the skateholder of Kalisidi village in using the Kalisidi village information management service system. The existence of training on digitizing administrative services should maximize the use of digital service information systems so that the performance of the Kalisidi village government increases.. Kata Kunci: Digitalization; Administration; Village;Training.   ABSTRAKDesa merupakan unsur terkecil dalam tata kelola pemerintahan yang memiliki kewajiban untuk menciptakan kesejahteraan masyarakat desa. Untuk menciptakan kesejahteraan masyarakat, tata kelola pelayanan administrasi harus dilakukan secara efektif dengan mengimplementasikan Digitalisasi. Kegiatan ini akan mengidentifikasi kegiatan pelatihan digitalisasi pelayanan administrasi yang dilaksanakan di Desa Kalisidi untuk mengetahui sejauh mana pengaruh digitalisasi terhadap peningkatan kinerja pemerintahan desa dalam kegiatan pelayanan administrasi. Metode yang peneliti gunakan dalam penulisan artikel ini antara lain Forum Group Discussion (FGD), demonstrasi, dan evaluasi. Survei yang dilakukan meliputi analisis kebutuhan layanan di desa Kalisidi, demonstrasi penggunaan layanan, dan observasi kepuasan terhadap sistem pelayanan Desa Kalisidi yang telah dikembangkan. Hasil dari kegiatan pelatihan yang dilakukan dapat dilihat dari pemahaman perangkat desa Kalisidi dalam menggunakan sistem layanan manajemen informasi desa kalisidi. Adanya pelatihan digitalisasi pelayanan administrasi hendaknya memaksimalkan penggunaan sistem informasi pelayanan digital agar kinerja pemerintah desa Kalisidi meningkat. Kata Kunci: Digitalisasi; Administration; Desa; Pelatihan.
Exploring the Impact of Cloud Service Quality on Customer Loyalty towards Cloud Service Providers: A Stimulus Organism Response (SOR) Approach Nur Afan Syarifudin; Zaenal Abidin, S, Si., M, Cs., Ph. D.
Journal of Advances in Information Systems and Technology Vol. 6 No. 2 (2024): October
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jaist.v6i2.5037

Abstract

Cloud computing, a versatile computing service offering processing power and data storage, presents numerous advantages including flexible payment models, expedited marketing processes, adaptable costs and capacities, cost-effective disaster recovery solutions, and enhanced global collaboration efficiency. Despite its merits, assessing cloud computing service adoption remains a challenge, especially concerning long-term factors like customer loyalty. This study endeavors to identify the determinants of user loyalty towards cloud services and assesses the predictive strength of the model. Employing a quantitative approach, the research integrates the SERVQUAL framework and the stimulus organism response (SOR) model, incorporating cloud service quality variables. Data collection, utilizing Google Forms and purposive sampling, targeted cloud service users aged 18 to 60. Analysis of responses from 286 participants was conducted using Partial Least Squares Structural Equation Modelling (PLS-SEM) via SmartPLS 4. The findings reveal the acceptance of 10 hypotheses, indicating significant influence of cloud service quality variables agility, service responsiveness, reliability, scalability, security, and assurance of service on user loyalty. Additionally, customer loyalty is influenced by factors including perceived brand image, customer satisfaction, and electronic word of mouth. The PLS-SEM model tested using PLSPredict that showed good strength for overall prediction variables. This study contributes to a deeper understanding of user loyalty dynamics within the context of cloud computing services, offering insights for service providers and researchers alike.
Co-Authors Adam Satrio Kanza Ahmad Raihan Apri Dwi Lestari Budi Prasetio Cecep Bagus Surya Karta Atmaja Fidya Nur Styaningsih Gading Nur Salmi Istiqomah Istiqomah Muhammad Daffa Izzuddin Muhammad Iqhbal Abdillah Muhammad Syauqi Al-Haqqi Rafael Vito Adrian Rini Muzayanah Subhan Subhan Wiyan Herra Herviana Yuliana Putri Setyowati Zaenal Abidin, S, Si., M, Cs., Ph. D.