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All Journal Eduvest - Journal of Universal Studies ORAHUA : Jurnal Pengabdian Kepada Masyarakat
Yanti Nirmala
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Aerospace Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Health Professions Neuroscience Social Sciences Other

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Effectiveness and Efficiency of Use "Property Management System (PMS)" in The Front Office Division of Hotel “X” and Hotel “Y” in Center Jakarta Yanti Nirmala
Eduvest - Journal of Universal Studies Vol. 1 No. 2 (2021): Journal Eduvest - Journal Of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1673.119 KB) | DOI: 10.59188/eduvest.v1i2.12

Abstract

The hotel is closely related to the front office division, and in carrying out its duties serving guests. This department requires a computer system capable of meeting customer needs. There are several computer systems available at this time, however the author limits them to only 2 (two) PMS systems which will be discussed in this paper at the “X” and “Y” hotels in Central Jakarta. This study uses a quantitative approach. The research method used by the author is to use a Likret scale. The source of the data obtained by the author is data from the front office divisions at the "X" hotel and the "Y" hotel in Central Jakarta. The data analysis technique that the writer uses in this paper is the Multiple Linear Regression Model. After doing research, the authors found that the front office division was effective because it used the PMS. Its effectiveness has a significant effect on the use of PMS with a contribution of 26.2%. The front office division is also efficient because it uses PMS. Its efficiency has a significant effect on the use of PMS with a contribution of 63.5%. Effectiveness (X1) and Efficiency (X2) together have a significant effect with a strong category on the use of PMS (Y) with a contribution of 67.7%, the remaining 32.3% is influenced by other factors not included in in this research.
Pelatihan Komunikasi Untuk Menghadapi Dunia Kerja Pada Perguruan Tinggi Akademi Pariwisata Medan Hotel School Riza Afni; Manurung, Rianto; Tambunan, Susi Marta; Tambunan, Sontina Griche; Yanti Nirmala
ORAHUA : Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 02 (2024): Januari
Publisher : Faatuatua Media Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70404/orahua.v1i02.49

Abstract

Komunikasi yang efektif merupakan keterampilan kunci yang sangat penting dalam menghadapi dunia kerja. Keterampilan komunikasi yang baik dapat membantu diri membangun hubungan yang kuat di tempat kerja, memecahkan masalah, dan memajukan karier. Namun berbagai macam masalah komunikasi kerap kali muncul, mulai pada tataran makro di pemerintahan, di korporasi sampai pada level mikro di kehidupan sehari-hari. Berbagai masalah komunikasi sangat penting untuk dipahami lebih dalam agar pada sisi yang lain terus meningkatkan keterampilan berkomunikasi sehingga proses komunikasi berjalan dengan efektif. Terwujudnya komunikasi yang efektif tentu memerlukan ketrampilan komunikasi, salah satunya adalah untuk karier seseorang di segala bidang pekerjaan. Seseorang diharapkan dapat bekerjasama secara efektif dengan orang lain, menyajikan gagasan secara efektif dan lain sebagainya. Metode yang digunakan dalam kegiatan PKM adalah dengan melakukan penyuluhan dengan pihak mitra dengan peserta dari mahasiswa Perguruan Tinggi Akademi Pariwisata Medan Hotel School. Penyuluhan dilakukan secara langsung di tengah setelah masa peralihan suasana pandemic covid 19 dengan mengedepankan simulasi atau roleplay pada peserta. Penyuluhan ini menunjukkan adanya antusianisme peserta dan juga peningkatan keterampilan berkomunikasi efektif sehingga dapat dilakukan secara berkelanjutan.
Co-Authors Afni, Riza Manurung, Rianto Tambunan, Sontina Griche Tambunan, Susi Marta