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All Journal INVENTORY: JURNAL AKUNTANSI Dialektika: Jurnal Ekonomi dan Ilmu Sosial Jurnal Ekuivalensi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Joong-Ki : Jurnal Pengabdian Masyarakat Formosa Journal of Multidisciplinary Research (FJMR) Journal Islamic Business and Entrepreneurship / JIBE Joong-Ki Joong-Ki
R. M Mahrus Alie
Faculty Of Economics And Business, Universitas Islam Raden Rahmat Malang, Indonesia
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Joong-Ki

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Build a Service Excellence Culture of Pleasure to Customers Tanti Widia Nurdiani; R.M Mahrus Alie
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 1 No. 3: September 2022
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v1i3.833

Abstract

Customer service is an important aspect for most businesses in retaining customers, maintaining high revenues and acquiring new customers. The purpose of this study is to examine the aspects that need to be built in superior cultural services to customers. The theories used are customer-oriented culture, staff management and customer retention. In this qualitative research, descriptive analytic method is used to collect data and analyze and interpret the results. The findings show which aspects and dimensions of service quality are significant in building a vision of total service quality, different country cultures. Customer trust affects repurchase intentions and word of mouth promotion. The more trust a customer has in a company, the more likely he is to recommend it to others.
Co-Authors Adita Nafisa Andia Kusuma Damayanti Doni Teguh Wibowo Erna Resmiatini Ervina Azizah Herlina Yeti Indri Ika Budiarti Itfihul Laniyetul J Nilna Nura Millah Rizqi Amaliyah, Angguliyah Rr. Hesti Setyodyah Lestari Salsabila Qatrunnada Arifin Tanti Widia Nurdiani