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Journal : JSHP (Jurnal Sosial Humaniora dan Pendidikan)

Studi Perbandingan Kualitas Layanan Pantai Manggar dan Lamaru di Kota Balikpapan dengan Motode SERVQUAL Bambang Jati Kusuma; Syahrul Karim; Yogiana Mulyani
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 3, No 1 (2019): JSHP (Jurnal Sosial Humaniora dan Pendidikan)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v3i1.543

Abstract

About 80 percent of the management of tourist attractions in Balikpapan and East Kalimantan are generally managed by local governments while 20 percent are only managed by the private sector. This study aims to determine the quality of tourism management services managed by local governments with the private sector with a case study of the attractions of Manggar and Lamaru beaches. Manggar Beach is managed by Disporapar Balikpapan (public sector), while Lamaru Beach is managed by the private sector (private sector). The hypothesis in this study is that the quality of Lamaru beach services is better than Manggar beach. This study uses a comparative method (comparison) by measuring SERVQUAL dimensions; Tangibles, Reliability, Responsiveness, Assurance, and Empathy with 25 instruments. The instrument used in this study is intended to produce accurate data using a Likert scale. The number of respondents is 150 people who are domestic tourists as long as they have visited the two attractions. As a result, the quality of Lamaru beach services is far better than Manggar beach for all SERVQUAL dimensions
Identifikasi Potensi Pangan Lokal untuk Penganekaragaman Produk Pangan Kota Balikpapan Gozali Gozali; Bambang Jati Kusuma
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 3, No 2 (2019): JSHP (JURNAL SOSIAL HUMANIORA DAN PENDIDIKAN)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v3i2.650

Abstract

The purpose of this study was to determine the potential of superior local food in the Balikpapan City. The method used in this research is descriptive method. Data collection techniques using the location survey and institutional survey methods. The identification of local food potential in the Balikpapan City in this study in terms of the food sector in terms of availability. Based on the results of data analysis that has been carried out in the city of Balikpapan, there are about 12 (twelve) types that are widely cultivated by farmers, namely: sweet corn, papaya, banana, cempedak, lai / durian fruit, dragon fruit, sweet potato / wood, pineapple, salak, and rambutan. Although some other plants are also found, but relatively few in number, such as tomatoes, cucumber, guava, and others. The existence of local food in the Balikpapan City area has the potential to be developed into various food products