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The Need for Intervention for Psychological Well-Being (PsWB) of Gen-Y Employees in Selected Business Process Outsourcing in the Philippines Eunice Mareth Querol Areola, Phd HSG; Irvin Recto Perono; Joan Camille Ilagan
Journal of Sustainable Community Development (JSCD) Vol 3 No 1 (2021): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v3i1.27

The study is descriptive correlation. Using Ryff’s scale for Psychological Well-Being, the relationship of demographics – age, tenure in the company and the years of experience in the BPO industry were statistically analysed using correlation. Relationship amongst the dimensions of PsWB were also tested. Only age has a positive significant relationship with the dimensions of PsWB to be specific – Autonomy, Environmental Mastery and Positive Relations to Others but to a weak extent only. Statistical analysis showed that there was a significant relationship between the six dimensions of PsWB with a positive high correlation.

Distance Learning in Philippine Business Programs: An Action Research for the Delivery of Quality Education Towards Sustainable Community Development Eunice Mareth Querol Areola, Phd HSG; Joan Camille P Ilagan; Irvin Recto Perono
Journal of Sustainable Community Development (JSCD) Vol 3 No 1 (2021): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v3i1.30

Education is one of the hardest hit sector of the ongoing global health crisis. Elsewhere, educators continue to grapple with their new reality of balancing content, context and form in order to efficiently deliver online the critical teaching and learning in the business programs. A much-needed clarity for the new direction of education is needed by all academic stakeholders. While governments emphasize a new normal for teaching and learning, every student and educator is left with multiple unanswered questions: how does the virtual community expect to learn? Is it enough to know the best practice of a different country context, or should there be local practices that also deserve to be repeated and amplified? Is the localICT infrastructure sufficient? Are educators equipped with both technical and soft skills? Are students prepared to learn virtually? Do academic institutions have the resources to implement large-scale virtual learning? The adaption for distance learning by the Business programs becomes the center of this action research.

The Relationship of Sustainable Buying Behavior Dimensions Among the Gen Z: Modeling the Impact of Psychological Factors Eunice Mareth Querol Areola, Phd HSG; Irvin Perono; Joan Camille Ilagan
Journal of Sustainable Community Development (JSCD) Vol 4 No 1 (2022): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v4i1.66

Sustainable consumption has continuously become a trend in the behavior of consumers over the recent decades due to drastic changes in technological advancement, economic development, and population growth on a global scale. This research aimed to establish the relationship among the dimensions of sustainable purchase behavior of the Gen Z living in Metro Manila, Philippines. Multiple regression analysis was used to establish the psychological factors of Generation Z's overall sustainable purchase behavior. Findings revealed that the Perceived Knowledge About Sustainability Issues (PKSI), Attitude Towards Sustainable Purchasing Behavior (ATS), Sustainable Purchase Behavior (SPB), Spirituality (SP), Perceived Consumer Effectiveness (PCE), Drive for Environmental Responsibility (DER), and Perceived Marketplace Influence (PMI) dimensions were positively correlated among each dimensions.

Push and Pull Factors Influencing Destination Satisfaction For Sustainable Cultural Heritage Tourism Business Model: The Case Of Intramuros Eunice Mareth Querol Areola, Phd HSG; Fernando Trinidad III
Journal of Sustainable Community Development (JSCD) Vol 4 No 1 (2022): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v4i1.67

Intramuros is one of the country’s acknowledged premier Cultural Heritage Tourism (CHT) destination site. With the objective of formulating a CHT model toward destination satisfaction and loyalty, the study assessed its destination attributes from the perspectives of the visitors through the PUSH and PULL Framework. It employed a mixed quantitative and qualitative methods using a researcher-made survey questionnaire administered using purposive sampling to 305 visitors. The findings were also examined and justified through a Focused Group discussion (FGD) among different tour operators within the Intramuros area. Intramuros CHT visitors are predominantly female, young; single; living within Metro Manila; with income up to P500,000 and below; Bachelor’s Degree holder and student/employee or professional; has visited it more than once together with friends, partner and family; for holiday and leisure and family togetherness; and came to know of Intramuros through the Internet and word of mouth; with trip of less than 24 hours; using either his personal car or public transport as mode of transportation. The push factor of “seeking relaxation” and the pull factor of “Cultural Heritage Features” had the strongest influence on levels of satisfaction accounting for 90 per cent of the visitors who signified their intention to go back and recommend the site to other tourists; although there are significant differences of level of satisfaction among them when they are grouped according to their profile.The study found moderate and positive relationships between push and pull factors and the attributes of the heritage site and the overall satisfaction of the visitors. Findings of the study were used to craft a Cultural Heritage Tourism Business Model for Customer Satisfaction and Customer Loyalty for Intramuros.

Employee Resilience in A Private Educational Institution: Basis for An Enhanced And Sustainable Employee Wellness Plan Eunice Mareth Querol Areola, PhD HSG; Pearliza Domalaon; Wednesdee-Perpetual A. Acasio; Evylou H. Bonquin; Jacob Michael d.L. Floresca; Maria Rita Pilar V. Ong
Journal of Sustainable Community Development (JSCD) Vol 5 No 1 (2023): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v5i1.89

Academic institutions are said to be complex organizations that face a range of challenges and pressures which can result in higher stress levels among their human capital. The Pandemic that happened and the shifting back to the new normal poses’ different pressures and as an institution that promotes learning it is important to recognize these challenges and provide support and resources to promote sustained health and employee wellness. The main objective of this research was to identify the employees' resilience as measured in physical, occupational, and social well-being. Correlational analysis was used to establish relationships between responses to personal well-being and demographics of age, gender, and tenure. Findings revealed that participants’ well-being and participants’ responses exhibited significant, strong correlations in terms of designation, age, gender, and tenure in school. From these, recommendations for enhanced employee health and wellness were suggested and are aligned in the following areas: (i) performance; (ii) attitude; and (iii) mental health.

Countenance Model Evaluation of A Non-Graded School: Basis for Program Sustainability Eunice Mareth Querol Areola, PhD HSG; Maria Urduja C. Galang
Journal of Sustainable Community Development (JSCD) Vol 5 No 1 (2023): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v5i1.90

This study evaluated the non-graded system as applied in a school in UST Angelicum College. The school understudy is a Catholic and Dominican school that has offered a non-graded system of education since 1972. A non-graded school's key element is removing grade designation's identity, allowing students to progress at their pace with no set time for when they move on. Authentic assessments replace letter or number grades. The evaluative research utilized the Stake's Countenance Model of Evaluation. This model describes and judges what is being evaluated under the three stages of implementation: antecedents, transactions, and outcomes. Data were collected and analyzed based on the descriptive and judgment matrices of the model. Participants of the study were lay administrators, learning facilitators, enrolled learners from YS 5 to YS 11, parents of currently enrolled learners from YS 2 to YS 11, and former facilitators of the school. An array of multiple instruments was used in each stage of program implementation for evaluation. Following the collection of qualitative and quantitative data, the data was analyzed using the countenance model. Intents and data observations and standards of judgment were then organized for each implementation stage of a matrix to determine the congruence of the data's intents and observations to the school practice. The study's findings revealed a satisfactory congruence in the three stages of implementation: antecedents, transactions, and outcomes. Based on these findings, a re-imagination of the Angelicum System is proposed. This can serve as the institutional model to follow in carrying out the school's unique system and ensure that congruence between the school's intents and practices is preserved through the years. The strategic plan is likewise recommended to be utilized for the next five years to ensure a comprehensive development, management, and sustainability of the redefined key priorities of a non-graded school. Further studies on achievement effects of the non-graded system, teaching approaches in a non-graded classroom, and non-graded education reforms may be conducted to improve and expand the essential features of a non-graded system that other academic institutions may adopt.

Socio-emotional Wealth Dimensions Defining the Corporate Social Responsibility Competencies of Family Businesses in the Philippines Eunice Mareth Querol Areola, PhD HSG
Journal of Sustainable Community Development (JSCD) Vol 5 No 1 (2023): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v5i1.91

As concern about society and the environment grows, pressure about sustainability rises. Businesses take action in engaging Corporate Social Responsibility (CSR) in its organizational objectives. The dominance of family business in the business society signifies its importance and contribution to the growth of sustainability. In the Philippines, CSR remains to be poorly developed and references about family businesses are inadequate. This research aims to examine the degree of Socio-emotional Wealth (SEW) and CSR practices of family businesses and to assess the relationship of these two variables in order to establish findings that would help improve family businesses and their CSR practices. The results showed that Scio-emotional wealth or SEW dimensions and CSR practices are significantly correlated. Conclusions were established and recommendations were formulated. In general, the recommendations of this research are for preservation and strengthening of family businesses’ SEW dimensions for the improvement of the businesses’ CSR engagements.

Integrating Social Media Strategy with Customer Relationship Management: A Basis for Relationship-Marketing Strategies for Dominican Province of the Philippines Schools Eunice Mareth Querol Areola, PhD HSG; Jhennie Caldito Villar
Journal of Sustainable Community Development (JSCD) Vol 5 No 1 (2023): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v5i1.94

Social Customer Relationship Management (SCRM) is one of the approaches used by companies and service institutions in managing and engaging customer interactions happening on social media. This study attempted to present the significant relationship between SCRM and social media performance of the DPP schools. This paper suggested adopting a relationship-marketing approach, integrating customer relationship management with social media strategy, for educational institutions under the Dominican Province of the Philippines, with the use of the Technology-Organization-Environment model with the diffusion of innovation insights into the relationship marketing. The results showed that there is a significant relationship between SCRM and the social media performance of schools while the respondents are strongly satisfied with the services provided by schools through their respective social media accounts. The research recommends the conduct of SCRM evaluation to validate whether SCRM strategies are aligned with the goals of the institution. Further, future researchers can investigate the 'responsiveness' of schools in terms of SCRM and conduct a study on engaging and impactful content relating to enrollment.

Factors Influencing Satisfaction and Loyalty Among Hospital Patients Towards Sustainable Health and Wellbeing Fernando Trinidad; Eunice Mareth Querol Areola, PhD HSG; Josefina Cano, MD; Samuel PD Anantadjaya
Journal of Sustainable Community Development (JSCD) Vol. 8 (2026): Journal of Sustainable Community Development
Publisher : Institut IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v8i1.157

The lack of coherent and comprehensive framework that guides establishing practical measures of healthcare service quality in hospitals through the case of level 3 hospitals outlines this study. Using the theoretical underpinnings of integrative models for healthcare quality (Service quality, Patient satisfaction, Patient loyalty, and Hospital image) combined with the SERVQUAL model (Tangibles, Reliability, Responsiveness, Assurance, Empathy,) the objective of the research is to quantify and examine patient satisfaction, patient loyalty, and hospital image, between the groups of respondents, outpatient and inpatient, as well as hospital personnel of healthcare professionals and hospital management. The study employed a mixed method case study research design on data collected through a questionnaire, and validated through interviews. Statistical tools included Mean, Standard Deviation, Pearson R, T-Test and Partial Least Squares Structural Equation Modeling (PLS-SEM). Statistical analysis revealed significant positive correlations, with all null hypotheses (H01–H06) rejected based on low p-values (< 0.05). Additionally, significant differences were observed between patients, hospital workers, management, and healthcare professionals (H07). The study's major contribution to knowledge and literature is a proposal for a policy addressing quality assurance of services for identified areas in the participating hospitals so as to achieve a sustained health and wellbeing for an identified country case.

Mapping the Teachers’ Learning and Development Needs within the National Competency-Based Teacher Standards (NCBTS) Framework Towards Achieving Quality Education for All Eunice Mareth Querol Areola, PhD HSG; Pearliza Domalaon
Journal of Sustainable Community Development (JSCD) Vol. 8 (2026): Journal of Sustainable Community Development
Publisher : Institut IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v8i1.158

As a contribution to attaining quality education, this study examined the competencies of Basic Education teachers employed in a private academic institution in Quezon City that follows a non-traditional approach to learning. Teacher competencies were evaluated using the National Competency-Based Teacher Standards (NCBTS) across seven domains: social regard for learning, learning environment, diversity of learners, curriculum, planning, assessing and reporting, community linkages, and personal growth and professional development. Findings revealed that teachers generally rated themselves as highly competent in five of the seven domains, indicating strengths that support their effectiveness as educators and alignment with national standards. Moderate ratings were observed in the domains of diversity of learners and planning and assessment, highlighting priority areas for professional development, particularly within a non-traditional academic setting. Based on these findings, teachers’ learning and development needs were assessed and mapped to inform a sustained faculty development plan aimed at enhancing professional competence and teaching effectiveness.

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