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All Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Jurnal Ilmu Komputer dan Informasi Techno.Com: Jurnal Teknologi Informasi TELKOMNIKA (Telecommunication Computing Electronics and Control) Khazanah Informatika: Jurnal Ilmu Komputer dan Informatika Indonesia Symposium on Computing Indonesian Journal on Computing (Indo-JC) IJoICT (International Journal on Information and Communication Technology) JOIN (Jurnal Online Informatika) Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JURNAL MEDIA INFORMATIKA BUDIDARMA Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Dinamisia: Jurnal Pengabdian Kepada Masyarakat Digital Zone: Jurnal Teknologi Informasi dan Komunikasi JURIKOM (Jurnal Riset Komputer) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jurnal Linguistik Komputasional Jurnal Teknologi Informasi dan Pendidikan Building of Informatics, Technology and Science Journal of Computer System and Informatics (JoSYC) Jurnal Bumigora Information Technology (BITe) Jurnal Teknik Informatika (JUTIF) JINAV: Journal of Information and Visualization Jurnal Pengabdian Masyarakat Indonesia Journal La Multiapp eProceedings of Engineering Eduvest - Journal of Universal Studies Jurnal INFOTEL
Yuliant Sibaroni
Telkom University
Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Library & Information Science Mathematics Neuroscience Public Health Social Sciences Other

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Journal : Journal La Multiapp

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Impact of Feature Extraction on Multi-Aspect Sentiment Classification for Livin'byMandiri Using BiLSTM Atikah, Balqis Sayyidahtul; Sibaroni, Yuliant; Puspandari, Diyas
Journal La Multiapp Vol. 5 No. 5 (2024): Journal La Multiapp
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamultiapp.v5i5.1541

Abstract

Mobile applications are currently experiencing very rapid development including applications in the financial sector. Livin'byMandiri is one of the mobile applications used to transact online without the need to go to the bank. This makes it very easy for customers to transact anywhere and anytime. Application reviews are user reviews that reflect the reputation of the application among the community, these application reviews can be found anywhere, so many companies use application reviews as a reference in developing their applications in the future. However, people's opinions on apps can vary and are influenced by many aspects. Therefore, aspect-based sentiment analysis can be applied to app reviews to get better results. This research focuses on analyzing the sentiment of Livin'byMandiri app reviews on the Google Play Store. In this research, the Bidirectional LSTM (Bi-LSTM) method is combined with TF-IDF and Word2Vec feature extraction. From the results of the experiments that have been carried out, the best accuracy results for the access aspect are 81.18% and F1-Score of 81.03%, the service aspect produces an accuracy of 82.82% and F1-Score of 82.74%, and for the convenience aspect produces an accuracy of 77.28% and F1-Score of 77.19%. In this experiment, it is also found that feature extraction has an effect on sentiment analysis, this is evidenced by an increase in accuracy of more than 1% for each aspect when TF-IDF feature extraction is added and also the combination of TF-IDF and Word2vec in the initial model built using only the Neural Network embedding layer.
Co-Authors Abduh Salam Adhe Akram Azhari Aditya Andar Rahim Aditya Firman Ihsan Aditya Gumilar Aditya Iftikar Riaddy Adiwijaya Agi Maulana Al Ghazali, Nabiel Muhammad Alfauzan, Muhammad Fikri Alya, Hasna Rafida Andrew Wilson Angger Saputra, Revelin Annisa Aditsania Apriani, Iklima Aqilla, Livia Naura Ardana, Aulia Riefqi Arista, Dufha Arminta, Adisaputra Nur Arya Pratama Anugerah Asramanggala, Muhammad Sulthon Atikah, Balqis Sayyidahtul Attala Rafid Abelard Aufa, Rizki Nabil Aulia Rayhan Syaifullah Aurora Az Zahra, Elita Azmi Aulia Rahman Bunga Sari Chamadani Faisal Amri Chindy Amalia Claudia Mei Serin Sitio Damar, Muhammad Damarsari Cahyo Wilogo Delvanita Sri Wahyuni Derwin Prabangkara Desianto Abdillah Devi Ayu Peramesti Dhina Nur Fitriana Dhina Nur Fitriana Diyas Puspandari Ekaputra, Muhammad Novario Ellisa Ratna Dewi Ellisa Ratna Dewi Elqi Ashok Erwin Budi Setiawan Fadhilah Nadia Puteri Fadli Fauzi Zain Fairuz, Mitha Putrianty Faiza Aulia Rahma Putra Farizi, Azziz Fachry Al Fatha, Rizkialdy Fathin, Muhammad Ammar Fatihah Rahmadayana Fatri Nurul Inayah Fauzaan Rakan Tama Feby Ali Dzuhri Fery Ardiansyah Effendi Ferzi Samal Yerzi Fhira Nhita Fitriansyah, Alam Rizki Fitriyani Fitriyani F. Fitriyani Fitriyani Fitriyani Fitriyani Gilang Brilians Firmanesha Gusti Aji, Raden Aria Gutama, Soni Andika Hanif, Ibrahim Hanurogo, Tetuko Muhammad Hanvito Michael Lee Hawa, Iqlima Putri Haziq, Muhammad Raffif I Gusti Ayu Putu Sintha Deviya Yuliani I Putu Ananda Miarta Utama Ibnu Muzakky M. Noor Indra Kusuma Yoga Indwiarti irbah salsabila Irfani Adri Maulana Irma Palupi Islamanda, Muhammad Dinan Izzan Faikar Ramadhy Izzatul Ummah Janu Akrama Wardhana Jauzy, Muhammad Abdurrahman Al Kemas Muslim Lhaksmana Kinan Salaatsa, Titan Ku Muhammad Naim Ku Khalif Lanny Septiani Laura Imanuela Mustamu Lesmana, Aditya Lintang Aryasatya Lisbeth Evalina Siahaan Made Mita Wikantari Mahadzir, Shuhaimi Maharani, Anak Agung Istri Arinta Mahmud Imrona Maulida , Anandita Prakarsa Mitha Putrianty Fairuz Muhamad Agung Nulhakim Muhammad Arif Kurniawan Muhammad Damar Muhammad Ghifari Adrian Muhammad Hadyan Baqi Muhammad Ikram Kaer Sinapoy Muhammad Kiko Aulia Reiki Muhammad Novario Ekaputra Muhammad Rajih Abiyyu Musa Muhammad Reza Adi Nugraha Muldani, Muhamad Dika Nanda Ihwani Saputri Naufal Alvin Chandrasa Ni Made Dwipadini Puspitarini Niken Dwi Wahyu Cahyani Novitasari, Ariqoh Nuraena Ramdani Okky Brillian Hibrianto Okky Brillian Hibrianto Pernanda Arya Bhagaskara S M Pilar Gautama, Hadid Prasetiyowati, Sri Prasetyo, Sri Suryani Prasetyowati, Sri Sulyani Prawiro Weninggalih Priyan Fadhil Supriyadi Purwanto, Brian Dimas Puspandari, Dyas Putra, Daffa Fadhilah Putra, Ihsanudin Pradana Putra, Maswan Pratama Putri, Dinda Rahma Putri, Pramaishella Ardiani Regita Rachmadania Irmanita Rafik Khairul Amin Rafika Salis Rahmanda, Rayhan Fadhil Raisa Benaya Revi Chandra Riana Rian Febrian Umbara Rian Putra Mantovani Ridha Novia Ridho Isral Essa Ridho, Fahrul Raykhan Rifaldy, Fadil Rifki Alfian Abdi Malik Riski Hamonangan Simanjuntak Rizki Annas Sholehat Rizky Fauzi Ramadhani Rizky Yudha Pratama Rizky, Muhammad Zacky Faqia Salis, Rafika Salsabila, Syifa Saniyah Nabila Fikriyah Saragih, Pujiaty Rezeki Satyananda, Karuna Dewa Septian Nugraha Kudrat Septian Nugraha Kudrat Serly Setyani Shyahrin, Mega Vebika Sinaga, Astria M P Siti Inayah Putri Siti Uswah Hasanah Sri Suryani Prasetiyowati Sri Suryani Prasetyowati Sri Suryani Sri Suryani Sri Utami Sujadi, Cika Carissa Suryani Prasetyowati, Sri Syarif, Rizky Ahsan Umulhoir, Nida Varissa Azis, Diva Azty Viny Gilang Ramadhan Vitria Anggraeni WAHYUDI, DIKI Widya Pratiwi Ali Winico Fazry Wira Abner Sigalingging Zaenudin, Muhammad Faisal Zaidan, Muhammad Naufal Zain, Fadli Fauzi ZK Abdurahman Baizal