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All Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Jurnal Ilmu Komputer dan Informasi Techno.Com: Jurnal Teknologi Informasi TELKOMNIKA (Telecommunication Computing Electronics and Control) Khazanah Informatika: Jurnal Ilmu Komputer dan Informatika Indonesia Symposium on Computing Indonesian Journal on Computing (Indo-JC) IJoICT (International Journal on Information and Communication Technology) JOIN (Jurnal Online Informatika) Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JURNAL MEDIA INFORMATIKA BUDIDARMA Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Dinamisia: Jurnal Pengabdian Kepada Masyarakat Digital Zone: Jurnal Teknologi Informasi dan Komunikasi JURIKOM (Jurnal Riset Komputer) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jurnal Linguistik Komputasional Jurnal Teknologi Informasi dan Pendidikan Building of Informatics, Technology and Science Journal of Computer System and Informatics (JoSYC) Jurnal Bumigora Information Technology (BITe) Jurnal Teknik Informatika (JUTIF) JINAV: Journal of Information and Visualization Jurnal Pendidikan dan Teknologi Indonesia Jurnal Pengabdian Masyarakat Indonesia Journal La Multiapp Jurnal Pengabdian Masyarakat Bhinneka eProceedings of Engineering Eduvest - Journal of Universal Studies Jurnal INFOTEL IJoICT (International Journal on Information and Communication Technology) Indonesian Journal on Computing (Indo-JC)
Yuliant Sibaroni
Telkom University
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Library & Information Science Mathematics Neuroscience Public Health Social Sciences Other

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Journal : Indonesian Journal on Computing (Indo-JC)

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Sentiment Analysis of the Mobile Legends: Bang Bang Application Using a Hybrid CNN-LSTM Model Eric Nur Rahman; Yuliant Sibaroni
Indonesian Journal on Computing (Indo-JC) Vol. 10 No. 1 (2025): August, 2025
Publisher : Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21108/indojc.v10i1.9687

Abstract

The increasing number of user reviews on the Google Play Store is a challenge in understanding user opinions and experiences with apps. One of the most discussed apps is Mobile Legends: Bang Bang (MLBB), a popular game with millions of downloads and reviews from Indonesian users. The problem faced is the limitation of conventional sentiment analysis models in understanding sentences and context simultaneously, making it less than optimal in analyzing user sentiment. This study proposed a comprehensive sentiment analysis system for MLBB application reviews, utilizing a hybrid CNN-LSTM architecture with a systematic optimization approach. A dataset comprising 30,000 balanced Indonesian user reviews was extracted from the Google Play Store using web scraping techniques and then processed through an extensive pre-processing pipeline, which included data cleaning, case folding, stopword removal, and stemming. Five experimental scenarios were conducted to optimize model performance through feature engineering and algorithmic enhancement. The baseline CNN-LSTM model achieved 71.97% accuracy, which was progressively improved through TF-IDF vectorization with optimal N-gram (1,2) configuration, max features optimization reaching 10,000 features, FastText embedding feature expansion using a 300-dimensional Indonesian pre-trained model, and optimizer selection experiments across five algorithms. The final optimized hybrid CNN-LSTM model, using the RMSprop, demonstrated a breakthrough performance of 88.84% accuracy with remarkable consistency (standard deviation of 0.000754), representing a 23.4% improvement over the baseline. This research contributes to the field of sentiment analysis, especially for game applications, by proving that a combined approach can produce a more accurate and reliable system for understanding user opinions.
Co-Authors Abduh Salam Adhe Akram Azhari Aditya Andar Rahim Aditya Firman Ihsan Aditya Gumilar Aditya Iftikar Riaddy Adiwijaya Agi Maulana Akmal Muhamad Faza Al Ghazali, Nabiel Muhammad Alfauzan, Muhammad Fikri Alya, Hasna Rafida Andrew Wilson Angger Saputra, Revelin Annisa Aditsania Apriani, Iklima Aqilla, Livia Naura Ardana, Aulia Riefqi Arista, Dufha Arminta, Adisaputra Nur Arya Pratama Anugerah Asramanggala, Muhammad Sulthon Atikah, Balqis Sayyidahtul Attala Rafid Abelard Aufa, Rizki Nabil Aulia Rayhan Syaifullah Aurora Az Zahra, Elita Azmi Aulia Rahman Bunga Sari Chamadani Faisal Amri Chindy Amalia Claudia Mei Serin Sitio Damar, Muhammad Damarsari Cahyo Wilogo Delvanita Sri Wahyuni Derwin Prabangkara Desianto Abdillah Devi Ayu Peramesti Dhina Nur Fitriana Dhina Nur Fitriana Diyas Puspandari Ekaputra, Muhammad Novario Ellisa Ratna Dewi Ellisa Ratna Dewi Elqi Ashok Eric Nur Rahman Erwin Budi Setiawan Fadhilah Nadia Puteri Fadli Fauzi Zain Fairuz, Mitha Putrianty Faiza Aulia Rahma Putra Farizi, Azziz Fachry Al Fatha, Rizkialdy Fathin, Muhammad Ammar Fatihah Rahmadayana Fatri Nurul Inayah Fauzaan Rakan Tama Feby Ali Dzuhri Fery Ardiansyah Effendi Ferzi Samal Yerzi Fhira Nhita Fitriansyah, Alam Rizki Fitriyani Fitriyani F. Fitriyani Fitriyani Fitriyani Fitriyani Gilang Brilians Firmanesha Gusti Aji, Raden Aria Gutama, Soni Andika Haidar ali Hanif, Ibrahim Hanurogo, Tetuko Muhammad Hanvito Michael Lee Hawa, Iqlima Putri Haziq, Muhammad Raffif I Gusti Ayu Putu Sintha Deviya Yuliani I Putu Ananda Miarta Utama Ibnu Muzakky M. Noor Indra Kusuma Yoga Indwiarti irbah salsabila Irfani Adri Maulana Irma Palupi Islamanda, Muhammad Dinan Izzan Faikar Ramadhy Izzatul Ummah Janu Akrama Wardhana Jauzy, Muhammad Abdurrahman Al Kemas Muslim Lhaksmana Kinan Salaatsa, Titan Ku Muhammad Naim Ku Khalif Lanny Septiani Laura Imanuela Mustamu Lesmana, Aditya Lintang Aryasatya Lisbeth Evalina Siahaan Livia Naura Aqilla Made Mita Wikantari Mahadzir, Shuhaimi Maharani, Anak Agung Istri Arinta Mahmud Imrona Maulida , Anandita Prakarsa Mauluvy Senjaya, Argya Mitha Putrianty Fairuz Muhamad Agung Nulhakim Muhammad Alauddin Angka Kurniawan Muhammad Arif Kurniawan Muhammad Damar Muhammad Ghifari Adrian Muhammad Hadyan Baqi Muhammad Ikram Kaer Sinapoy Muhammad Kiko Aulia Reiki Muhammad Novario Ekaputra Muhammad Rajih Abiyyu Musa Muhammad Reza Adi Nugraha Muldani, Muhamad Dika Nanda Ihwani Saputri Naufal Alvin Chandrasa Ni Made Dwipadini Puspitarini Niken Dwi Wahyu Cahyani Novitasari, Ariqoh Nuraena Ramdani Okky Brillian Hibrianto Okky Brillian Hibrianto Pernanda Arya Bhagaskara S M Pilar Gautama, Hadid Prasetiyowati, Sri Prasetyo, Sri Suryani Prasetyowati, Sri Sulyani Prawiro Weninggalih Priyan Fadhil Supriyadi Purwanto, Brian Dimas Puspandari, Dyas Putra, Daffa Fadhilah Putra, Ihsanudin Pradana Putra, Maswan Pratama Putri, Dinda Rahma Putri, Pramaishella Ardiani Regita Rachmadania Irmanita Rafik Khairul Amin Rafika Salis Rahmanda, Rayhan Fadhil Raisa Benaya Revi Chandra Riana Rian Febrian Umbara Rian Putra Mantovani Ridha Novia Ridho Isral Essa Ridho, Fahrul Raykhan Rifaldy, Fadil Rifki Alfian Abdi Malik Riski Hamonangan Simanjuntak Rizki Annas Sholehat Rizky Fauzi Ramadhani Rizky Yudha Pratama Rizky, Muhammad Zacky Faqia Salis, Rafika Salsabila, Syifa Saniyah Nabila Fikriyah Saragih, Pujiaty Rezeki Satyananda, Karuna Dewa Septian Nugraha Kudrat Septian Nugraha Kudrat Serly Setyani Shyahrin, Mega Vebika Sinaga, Astria M P Siti Inayah Putri Siti Uswah Hasanah Sri Suryani Prasetiyowati Sri Suryani Prasetyowati Sri Suryani Sri Suryani Sri Utami Sujadi, Cika Carissa Suryani Prasetyowati, Sri Syarif, Rizky Ahsan Umulhoir, Nida Varissa Azis, Diva Azty Viny Gilang Ramadhan Vitria Anggraeni WAHYUDI, DIKI Widya Pratiwi Ali Winico Fazry Wira Abner Sigalingging Zaenudin, Muhammad Faisal Zaidan, Muhammad Naufal Zain, Fadli Fauzi ZK Abdurahman Baizal