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All Journal Jurnal Dinamika Ekonomi dan Bisnis Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Manajemen Bisnis Era Digital Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan International Journal of Economics and Management Research
Retno Mulatsih
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Studi Kepuasan Penumpang Kereta Api Kamandaka Jurusan Semarang-Purwokerto Retno Mulatsih
Jurnal Dinamika Ekonomi & Bisnis Vol 13, No 2 (2016)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jdeb.v13i2.471

Abstract

AbstrakPenelitian ini dilakukan untuk menganalisis faktor-faktor yang mempengaruhi kepuasan penumpang Kereta Api Kamandaka Jurusan Semarang-Purwokerto PP. Adapun faktor yang dianalisis meliputi empat variabel independen yaitu pelayanan, fasilitas,  harga tiket, dan keamanan, serta bagaimana pengaruh keempat variabel independen tersebut terhadap kepuasan penumpang. Hipotesis yang dibuktikan dalam penelitian ini ada 4 (empat) hipotesis, yaitu diduga faktor pelayanan berpengaruh positif dan signifikan terhadap kepuasan penumpang (Hipotesis 1), diduga faktor fasilitas berpengaruh positif dan signifikan terhadap  kepuasan penumpang (Hipotesis 2), diduga faktor harga tiket berpengaruh positif dan signifikan terhadap kepuasan penumpang (Hipotesis 3), diduga faktor keamanan berpengaruh positif dan signifikan terhadap kepuasan penumpang (Hipotesis 4). Teknik pengambilan sampel yang digunakan pada penelitian ini adalah metode purposive sampling, dimana sampel dipilih dengan syarat yang dipandang memiliki karakteristik tertentu yang relevan dengan yang dipersyaratkan dalam penelitian ini. Responden dalam penelitian ini sebanyak 93 responden yaitu para penumpang Kereta Api Kamandaka Jurusan Semarang-Purwokerto, PP. Adapun teknik analisis data dalam penelitian ini menggunakan SPSS.versi 21. Hasil penelitian ini menunjukkan bahwa variabel fasilitas tidak berpengaruh signifikan terhadap kepuasan penumpang. Sedangkan ketiga variabel independen yang lain yaitu Pelayanan, harga tiket dan keamanan berpengaruh positif dan signifikan terhadap kepuasan penumpang Kereta Api Kamandaka. AbstractThis research was conducted to analyze the factors that influence the satisfaction of Kamandaka Railway passengers Semarang-Purwokerto and return. The factors analyzed include four independent variables namely services, facilities, ticket prices, and security, and how the influence of these four independent variables on passenger satisfaction. Hypothesis proved in this research are 4 (four) hypothesis, that is suspected service factor have positive and significant influence to satisfaction of Kamandaka Train passenger (Hypothesis 1), suspected factor of facility have positive and significant effect to passenger satisfaction of Kamandaka Train (Hypothesis 2) Allegedly the ticket price factor has a positive and significant effect to the satisfaction of Kamandaka Train passengers (Hypothesis 3), it is assumed that the safety factor has a positive and significant effect to the satisfaction of Kamandaka Railway passengers (Hypothesis 4). The sampling technique used in this research is the purposive sampling method, in which the sample is selected on condition that is supposed to have certain characteristic relevant to that required in this research. Respondents in this study were 93 respondents ie passengers Kamandaka Railway Semarang-Purwokerto and return. The data analysis techniques in this study using SPSS version 21. The results of this study indicate that the variable facilities have no significant effect on passenger satisfaction. While the other three independent variables of service, ticket prices and security have a positive and significant effect on the satisfaction of Kamandaka Railway passengers.
Pengaruh Aggressive Driving, Brand Image, Kesetaraan dan Presepsi Harga terhadap Minat Masyarakat dalam Menggunakan Transportasi Umum : (Studi Kasus Bus PO. Damri, Trayek Ponorogo - Tulungagung) Ferdian Joko Purwanto; Adenanthera Lesmana Dewa; Retno Mulatsih
Jurnal Manajemen Bisnis Era Digital Vol. 2 No. 1 (2025): Februari : Jurnal Manajemen Bisnis Era Digital
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumabedi.v2i1.472

Abstract

In the current era, public interest in using public transportation in Indonesia has decreased significantly, people prefer to use private transportation. Therefore, further research is needed on the factors that influence public interest in using public transportation services in Indonesia. This study will examine the variables of Aggressive Driving, Brand Image, Equality, and Price Perception in their influence on interest in using public transportation services, a case study on the PO. Damri Bus route Ponorogo - Tulungagung. The purpose of this study is to examine how much influence there is between the variables Aggressive Driving, Brand Image, Equality, and price perception, on public interest in using public transportation. The sample in this study was 100 respondents who were passengers of the PO. Damri bus route Ponorogo-Tulungagung. The data analysis technique in this study used multiple linear regression analysis with SPSS 26.0 statistical tools. Based on the results of the study and data analysis, the regression equation was obtained as follows: Y = -1.631 - 0.273X1 + 0.266X2 + 0.243X3 + 0.339X4 + μ The results of multiple regression analysis show that aggressive driving has a negative effect on public interest, while the variables brand image, equality, and price perception have a positive effect on public interest. Of the 4 hypotheses proposed in this study, Hypothesis 1 is rejected (t-count <t-table), the other hypotheses H2, H3, H4 are accepted as indicated by the t-count value> t-table. Adjusted R Square value = 0.613, this shows that the four variables above influence public interest by 61.3%, while the rest (100% - 61.3% = 38.7%), this proves that public interest in using public transportation is influenced by other variables outside the study or outside the regression equation model by 38.7%.
PENGARUH ASPEK KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG DI BANDARA INTERNASIONAL JENDERAL AHMAD YANI SEMARANG Dwi Ayu Puspitasari; Retno Mulatsih
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 1 No. 1 (2022): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v1i1.177

Abstract

Penelitian ini dilakukan pada Bandara Internasional Jenderal Ahmad Yani Semarang, yang bertujuan untuk menganalisis dan menjelaskan pengaruh kualitas pelayanan pegawai terhadap kepuasan penumpang. Data penelitian diperoleh melalui kuesioner dan wawancara. Sampel yang digunakan dalam penelitian sebanyak 100 responden. Hasil penelitian diharapkan dapat memberikan informasi yang berguna bagi pihak pengelola maupun kepuasan penumpang. Data yang diperoleh diolah menggunakan analisis deskriptif dan analisis statistik kuantitatif. Analisis kuantitatif menggunakan analisis regresi berganda untuk mengetahui pengaruh variabel independent terhadap variabel dependent, uji model, uji hipotesis namun sebelum dilakukan uji tersebut dilakukan dahulu uji validitas dan uji reabilitas. Hasil analisis regresi menunjukkan bahwa peningkatan kualitas pelayanan terhadap kepuasan penumpang dimana hasil tersebut mempunyai nilai korelasi determinasi R2 square sebesar 0,633. Berdasarkan hasil tersebut dapat disimpulkan bahwa perlu adanya peningkatan tangible dan responsiveness untuk meningatkan kepuasan penumpang.
PENGARUH ASPEK KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG DI BANDARA INTERNASIONAL JENDERAL AHMAD YANI SEMARANG Dwi Ayu Puspitasari; Retno Mulatsih
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 1 No. 1 (2022): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v1i1.177

Abstract

Penelitian ini dilakukan pada Bandara Internasional Jenderal Ahmad Yani Semarang, yang bertujuan untuk menganalisis dan menjelaskan pengaruh kualitas pelayanan pegawai terhadap kepuasan penumpang. Data penelitian diperoleh melalui kuesioner dan wawancara. Sampel yang digunakan dalam penelitian sebanyak 100 responden. Hasil penelitian diharapkan dapat memberikan informasi yang berguna bagi pihak pengelola maupun kepuasan penumpang. Data yang diperoleh diolah menggunakan analisis deskriptif dan analisis statistik kuantitatif. Analisis kuantitatif menggunakan analisis regresi berganda untuk mengetahui pengaruh variabel independent terhadap variabel dependent, uji model, uji hipotesis namun sebelum dilakukan uji tersebut dilakukan dahulu uji validitas dan uji reabilitas. Hasil analisis regresi menunjukkan bahwa peningkatan kualitas pelayanan terhadap kepuasan penumpang dimana hasil tersebut mempunyai nilai korelasi determinasi R2 square sebesar 0,633. Berdasarkan hasil tersebut dapat disimpulkan bahwa perlu adanya peningkatan tangible dan responsiveness untuk meningatkan kepuasan penumpang.
The Role Of Green HRM In Talent Management Development To Improve Employee Performance In Hospitality Companies Dyah Palupiningtyas; Retno Mulatsih; Sulistyowati; Andar Sri Sumantri
International Journal of Economics and Management Research Vol. 3 No. 1 (2024): April : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i1.185

Abstract

This qualitative study examines the role of green human resource management (HRM) in talent management development to improve employee performance in hospitality companies. Data was collected through interviews with hospitality company managers and analyzed using thematic analysis. The background establishes the importance of environmental sustainability in the hospitality industry and the emergence of green HRM. The results demonstrate that green HRM practices like sustainability training, rewards for green behaviors, and recruiting environmentally-conscious employees enable hospitality companies to attract and retain talented employees, developing their skills to drive guest satisfaction and financial performance.
Co-Authors Adenanthera Lesmana Dewa Andar Sri Sumantri Dwi Ayu Puspitasari Ferdian Joko Purwanto Sulistyowati