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All Journal Jurnal Ilmiah Keperawatan Pena Medika : Jurnal Kesehatan
Heriyana Amir
STIKES Graha Medika
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Hubungan Mutu Pelayanan Petugas Kesehatan Terhadap Minat Kunjungan Ulang Pasien Rawat Jalan di Puskesmas X Hairil Akbar; Heriyana Amir; Suci Rahayu Ningsih; Widya Astuti
Pena Medika Jurnal Kesehatan Vol 10, No 2 (2020): PENA MEDIKA JURNAL KESEHATAN
Publisher : Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pmjk.v10i2.1247

Abstract

The number of outpatient visits in the Xcommunity health center in 2016 was 32633 patients, and in 2017 the number of visits increased by 38374 patients, while in 2018 the number of visits decreased by 36604 patients. Based on data from outpatient visits at X health center that the number of patient visits decreased, where in 2017 increased and in 2018 decreased the number of patient visits.The purpose of the study was to determine the relationship between the quality of health care services and the interest of outpatient visits to the X community health center.The type of research conducted was observational analytic research using a cross sectional study approach. This research was carried out in the technical service unit of the X community health center in 2019. The population was all patients using outpatient care facilities at Cipancuh Health Center in 2019, with 36604 outpatients. The sample size is 100 people. Sampling is done by simple random sampling.Statistical test results, namely the quality of health services ( value = 0,000) are related to the interest of outpatient visits in the Technical Implementation Unit of the X community Health Center in 2019.It is expected that the staff will further improve the quality of their services in the hope that patients who use outpatient facilities. Keywords : Quality of health service,Interest in repeat visits
Implementation of the Professional Nursing Practice Model at Hospitals in Kotamobagu Heriyana Amir; Suci Rahayu Ningsih
Jurnal Ilmiah Keperawatan STIKES Hang Tuah Surabaya Vol 17, No 2 (2022): October
Publisher : Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30643/jiksht.v17i2.190

Abstract

Success in providing nursing is directly proportional to the success of the nursing management process, because to create high-quality services, professional services are needed which are technically to improve each system of providing nursing care, for that the provision of nursing through the Professional Nursing Practice Model (MPKP) is considered very important. The results of the survey conducted by researchers obtained information related to the professionalism of nurses by 5 informants, that the nursing services they felt were still unsatisfactory. The purpose of this study was to determine the Professional Nursing Practice Model (MPKP) before and after being given treatment. This research is a type of quantitative research with a pre-experimental one group pre-test post-test design. The population in this study were all nurses who were permanent employees at hospitals in Kotamobagu City with a total of 257 people. The total sample of this study was 154 people who were determined based on the Slovin formula. The sampling technique used is the probability sampling method by accidental proportion based on the hospital cluster. The results of this study indicate that the frequency distribution of Pillar I of the management approach at Kotamobagu City Hospital has increased after being given the application of MPKP to each element and the frequency distribution of Pillar IV of the nursing care delivery system at Kotamobagu City Hospital has increased in each element after being given professional training.
Co-Authors Astuti, Widya Hairil Akbar Ningsih, Suci Rahayu