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All Journal JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Majalah Farmaseutik
Marchaban Marchaban
Fakultas Farmasi Universitas Gadjah Mada
Health Professions Medicine & Pharmacology Public Health

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EVALUATION OF THE IMPLEMENTATION OF ISO 9001 QUALITY MANAGEMENT SYSTEM AND ITS INFLUENCE TO THE MANAGERIAL PERFORMANCE AND THE CONSISTENCY OF THE VACCINE PRODUCT QUALITY IN PT. BIO FARMA (PERSERO) Rika Murhayanti; Marchaban Marchaban; Akhmad Kharis Nugroho
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.52

Abstract

ISO 9001 is an international standard which commonly used for certification related to the quality management system of company or organization eventhough not all of organization that implemented ISO 9001 seems to get the benefit related to higher organizational performance or consistency of products quality. This research aims to evaluate the implementation of ISO 9001 in the quality management system of PT. Bio Farma (Persero), to find out the influence of the implementation of the ISO 9001 quality management system on the managerial performance and on the consistency of vaccine products quality in PT. Bio Farma (Persero). This research was descriptive analysis retrospective research. The data collected are from the observation on the implementation of ISO 9001, the interview with the related parties, and the document review. The documents reviewed are the manual system guide, Standard Operating Procedure, Report of the Key Indicator Performance, and Report of Annual Product Review (APR). The result of the research shows that PT. Bio Farma (Persero) has already implemented the required elements of the ISO 9001 quality management system were Quality management system (100%), 2) Management responsibility (99,2%), 3) Resources management (100%), 4) Product realization (99,2%), 5) Measurement, analysis and improvement (100%). The implementation of the ISO 9001 quality management system improves the managerial performance of the company, whereas the key performance indicator in the last four years was always achieved, even there was improvement in achievement minimum standard. The consistency of the vaccine quality in the last three years was always achieved as observed from DTP-HB vaccine’s quality parameter that shows the process was capable (Process Capability Index (Cpk) ≥ 1), except for pH parameter within the year of 2007 (Cpk = 0,55) and year of 2009 (Cpk = 0,92); and MWGT parameter within the year of 2007 (Cpk = 0,75). Keywords: quality management system, ISO 9001, managerial performance, consistency of products quality
MEASUREMENT OF SERVICES QUALITY IN OUTPATIENT PHARMACY UNIT AT GENERAL REGIONAL HOSPITAL SLEMAN Rizkia Ainaini; Marchaban Marchaban; Triana Hertiani
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 4
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.44

Abstract

Health service facilities which are considered to have an excellency will also have a greater opportunity tobe selected by the customer. The formation of positive perceptions from customer that is expected to bringsatisfaction will provide a positive impact on efforts to increase profit and service in Hospital Pharmacy Unit. Thisstudy was aimed to measure the services quality in Outpatients Pharmacy Unit at Regional General Hospital Slemanwhich were reviewed from input, process, and outcome variables.The input variables were assessed through observation of the pharmacy services supporting resources,interviews with the insurer Pharmacists unit responsible for outpatient and job satisfaction questionnaires ofOutpatient Pharmacy Unit employees. The variable process was assessed through the results of drug use indicators.The variable outcome was assessed through value gap customer satisfaction questionnaires based on SERVQUAL methods. Subjects in the study covered the pharmacy services supporting resources (9 persons of employee), prescription drugs, and customers of Outpatient Pharmacy Unit at General Hospital Sleman (257 prescription drugs and customers). Input variables data were analyzed by descriptive analysis. Process variables data were checkedfor completeness from its data fields, tabulated and analyzed using a triangulation method. Outcome variables datawere analyzed by gap analysis.Results showed that the outcome of service did not match the quality services target of Pharmacy Unit at General Regional Hospital Sleman. The gap values of all dimensions service quality were negative, outpatient customers satisfaction index score was 74.41%. Some of the resources input variables need improvement and have not fulfilledthe Law on Hospitals, Government Regulation on Pharmacy Practice, Standard for Pharmacy Services in Hospital, aswell as there were still some obstacle on process variables that affect the pharmacyservices. Key words: pharmacy services quality, the variable input, process, outcome,Outpatient Pharmacy Unit GeneralHospital Sleman. 
Effect of Forms of Pharmaceutical Preparations on Antibacterial Activity of Red Betel Oil (Piper crocatum Ruiz & Pav.) Marchaban Marchaban; Anisa Ragil Handayani; Elsa Putri Kartika; Sudarsono Sudarsono
Majalah Farmaseutik Vol 15 No 1, (2019)
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (490.679 KB) | DOI: 10.22146/farmaseutik.v15i1.45015

Abstract

The Red Sirih Essential Oil (RSEO) which be obtained from red betel leaf (Piper crocatum Ruiz & Pav.) by water and vapour distillation has potential as antibacterial activity. Formulation of an active pharmaceutical ingredient to become a pharmaceutical dosage form can generally modify their activity. The aim of the study is to proof the influence of dosage forms to the activity of RSEO. The study was done by formulating the RSEO to become emulsion, microemulsion and solubilisation dosage forms, and then, their antibacterial activity againt Escherichia coli ATCC 25922 by microdilution method of 1.25% using ELISA reader at 570 nm. The results showed that formulation reduced antibacterial activity. The raw RSEO had a Bacterial Growth Inhibition (BGI) of 66.59%, whereas microemulsion had 49.58%, emulsion had 17.45%, and solubilisation had 0% of BGI, that mean lost its antibacterial activity.
Penggunaan Lean Hospital Untuk Meningkatkan Efisiensi Pelayanan Resep Rawat Jalan RSU PKU Muhammadiyah Delanggu Nurlaila Winarno; Marchaban Marchaban; Endang Yuniarti
Majalah Farmaseutik Vol 18, No 2 (2022)
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/farmaseutik.v1i1.58990

Abstract

Instalasi Farmasi merupakan pintu terakhir dalam pelayanan kesehatan di rumah sakit. Baik buruknya pelayanan di instalasi farmasi menentukan tingkat kepuasan pasien secara umum. Oleh karena itu instalasi farmasi selalu dituntut untuk meningkatkan mutu yang berfokus pada kepuasan pasien dengan cara mengeliminasi pemborosan (waste) yang terjadi dalam proses pelayanan. Pasien menunggu pelayanan untuk waktu yang lama merupakan waste. Adanya waste berupa waiting akan menurunkan tingkat kepuasan pasien terhadap pelayanan kefarmasian. Penelitian ini bertujuan untuk meningkatkan efisiensi pelayanan resep di depo farmasi rawat jalan dengan menurunkan waktu tunggu (lead time) menggunakan konsep lean hospital. Penelitian dilakukan dengan desain action research dengan pendekatan Partisipatory Action research (PAR). Gambaran proses pelayanan dipetakan dengan value stream mapping, gambaran adanya waste berupa waiting diperoleh dari  Focus Group Discussion (FGD) dengan petugas farmasi, dan pengukuran lead time dilakukan langsung di tempat penelitian. Perbaikan dilakukan dengan lean tools. Hasil penelitian setelah dilakukan perbaikan dengan konsep lean hospital terjadi peningkatan efisiensi pelayanan dilihat dari penurunan lead time dari 54’35” menjadi 39’23”. Pada pengukuran kepuasan pasien, secara keseluruhan pasien belum merasa puas terhadap pelayanan depo farmasi rawat jalan dengan nilai gap terbesar pada dimensi daya tanggap (responsiveness), kemudian diikuti dimensi berwujud (tangible), keandalan (reliability), empati (empathy) dan jaminan (assurance).
Co-Authors Akhmad Kharis Nugroho Anisa Ragil Handayani Elsa Putri Kartika Endang Yuniarti Nurlaila Winarno Rika Murhayanti Rizkia Ainaini Sudarsono Sudarsono Triana Hertiani