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All Journal JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice)
Sumarni Sumarni
RSUP Dr. Sardjito, Yogyakarta
Health Professions Medicine & Pharmacology Public Health

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THE INFLUENCE OF HEAD OF WARD’S LEADERSHIP STYLE WITH NURSE’S JOB SATISFACTION (CASE STUDY AT JASA KARTINI HOSPITAL TASIKMALAYA) Ardhiansyah Ramdhani; Marchaban Marchaban; Sumarni Sumarni
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 4
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.62

Abstract

Nurses are dominant health staffs in Jasa Kartini Hospital. The activities of nurses illustrate hospital’s image.Nurse performance influence by leadership of head of ward. Progressively according to leadership style appliedby head of ward will have an effect with the growing of nurse’s job satisfaction. There was problems that found atJasa Kartini Hospital related to nursing care service, there was complaint from patients and their family.This studyaimed to identify head of ward’s situational leadership style, to know nurse’s job satisfaction because of head of ward leadership style, and to know the correlation between head of ward leadership style with nurse’s job satisfaction.This research used the observation technique. The study was included into non experimental research. Research’sinstruments used leadership style questionnaire and job satisfaction questionnaire. The subject of this research was145 nurses of Jasa Kartini Hospital Tasikmalaya. The data were analyzed using multiple regression analysis .The result of the study showed that head of ward’s leadership style in Jasa Kartini Hospital was directiveleadership. The directive leadership,consultative leadership and participative leadership head of ward has positive effect toward the nurse’s job satisfaction.There was significant influence between head of ward’s leadership style withnurse’s job satisfaction that was 19%. Keywords: leadership style, job satisfaction
ANALISIS OF OUTPATIENT SATISFASION ON QUALITY OF PHARMACY SERVICE IN PHARMACY X (STUDY ON NOVEMBER 2011) Enggar Anitawati; Achmad Fudholi; Sumarni Sumarni
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.68

Abstract

One indicator of the success of individual health care is patient satisfaction. Customer satisfaction was defined as a response to evaluate the expectations of service prior to the actual performance perceived. The aimed of this study were to know the quality of outpatient satisfaction and to know the gap on outpatient satisfaction to the quality of based on servqual dimensions, that is tangible, empathy, assurance, responsiveness andreliability in study. The method of this study was a non experimental descriptive through observation of patient satisfaction. Data were collected with concurrent in sampling technique respondens. Data were collected with a questionnaire in November 2011. Data were analized with instrument using Product Moment Persons corelation, continued with calculation of  servqual score gap betwen performance and expectation. The results showed that the perceived service was not achieve the desired expectations of patients. Largest gap value is showed on the dimension of empathy with a value of -0.27. Meanwhile, the gap value on tangible, assurance,  reliability, and responsiveness dimension were -0.25,  -0.17,  -0.16, -0.15 respectively.Keywords: Service quality, satisfaction, gap, on an out patient basis have not beenable to satisfy
ANALYSIS OF OUTPATIENT SATISFACTION FOR CIVIL SERVANT DURING THE IMPLEMENTATION OF ASKES AND JKN Komang Trisnawati; Sumarni Sumarni; Achmad Fudholi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 5, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.26

Abstract

Patient satisfaction is one of indicator in determining whether a program run by the government considered success or not. The study aimed to determine the significant difference of gap between expectations and perceptions, and patient satisfactions on the quality of outpatient services during the Health Insurance (Askes) and the National Health Insurance (JKN) in Dr. Sardjito Hospital. This study used a cross-sectional method with purposive sampling on 100 civil servant outpatients. The research instrument was a questionnaire with Likert scale. Patient satisfaction was measured using SERVQUAL method for comparing the patient’s expectations and perceptions of outpatient services. The differences between expectations and perceptions of Askes and JKN era were analyzed using the Wilcoxon test, while the differences in patient satisfaction tested using the Mann Whitney with 95% confidence level. The results showed that there was a significant difference between expectations and perceptions in each dimension of SERVQUAL during Askes and JKN era with p-value 0.000. The highest gap both in Askes and JKN era was the same dimension, reliability, with gap score -0,87 and -1,49 respectively. In addition, the results also revealed that there was a significant difference between respondent satisfaction during Askes and JKN era with p-value 0.004. The highest gap score between Askes and JKN was the dimention of reliability with the gap score 0,62.Keywords: satisfaction, health insurance, SERVQUAL
Co-Authors Achmad Fudholi Achmad Fudholi Ardhiansyah Ramdhani Enggar Anitawati Komang Trisnawati Marchaban Marchaban