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All Journal Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ekonomi KIAT
Zulfadli Hamzah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah Perbankan Syariah Astri Ayu Purwati; Zulfadli Hamzah
COSTING : Journal of Economic, Business and Accounting Vol 3 No 1 (2019): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.299 KB) | DOI: 10.31539/costing.v3i1.846

Abstract

In the last few years, Islamic banking in Indonesia has shown a positive development which is shown through the addition of Islamic banks in Indonesia. To increase its market share, Islamic banking needs to analyze what factors influence the community to be willing to become customers in Islamic banks, one of which is through service quality. This study aims to examine the effect of service quality on customer satisfaction of Islamic banks in the city of Pekanbaru. The research method used is multiple regression analysis where the sample used in this study was 200 customers. The results showed that overall dimensions of service quality have a significant positive effect on customer satisfaction, which means that the better the quality of service starting from physical evidence, responsive data, reliability, assurance and empathy provided by Islamic Banking will be able to increase customer satisfaction and vice versa. Keyword : Service Quality, Satisfaction, Syaria Bank
Peran Nazir dalam Mengembangkan Wakaf Produktif Zulfadli Hamzah
Jurnal Ekonomi KIAT Vol. 27 No. 1 (2016): Juni 2016
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/kiat.2016.vol26(1).3022

Abstract

Wakaf merupakan salah satu instrumen keuangan syariah yang memiliki fungsi penting dalam perkembangan ekonomi syariah, khususnya bagi pembangunan negara-negara muslim termasuk Indonesia. Indonesia sebagai negara muslim terbesar di dunia memiliki potensi besar dalam pengelolaan dana abadi untuk pembangunan seperti halnya negara-negara lain yang telah berhasil mengelola dana abadi mereka secara produktif seperti Mesir, Turki, Bangladesh, Kuwait, dan Pakistan. Keberhasilan pengelolaan dana wakaf tidak lepas dari peran seorang nazir yang mengelola dana wakaf secara optimal. Oleh karena itu, seorang nazir dituntut memiliki kompetensi dan profesional dengan kompetensinya dan memenuhi kriteria tertentu dengan harapan dana wakaf dapat dikelola lebih produktif. Waqf is one of the Islamic financial instruments which have important functions in the development of the Islamic economy, especially for Muslim countries development including Indonesia. Indonesia as the largest Muslim country in the world has great potential in the management of endowment funds for development as well as other countries that have been successful in managing their endowment fund productively such as Egypt, Turkey, Bangladesh, Kuwait, and Pakistan. The success of management endowment funds can not be separated from the role of a nazir who manages endowment funds optimally. Therefore, a nazir is required to be competent and professional with their competency and fulfill certain criteria in the hope the endowment fund can be managed more productively.
Co-Authors Astri Ayu Purwati