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PENGARUH KENYAMANAN DAN TEPAT WAKTU TERHADAP KEPUASAN PASIEN BERSALIN PADA RSUD Dr. HAULUSSY DI KOTA AMBON Herman Surijadi
Soso-Q : Jurnal Manajemen Vol 7, No 1 (2019)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/sosoq.v7i1.984

Abstract

The purpose of this study was to examine and analyze the influence of service dimensions (comfort and on time) on maternity patient satisfaction at RSUD Dr. Haulussy. The population of this study were all maternity patients who were or had used services at Dr. Haulussy Ambon. Sampling uses a purposive sampling method so that the final sample size is 42 respondents. Analysis of research data using Multiple Linear Regression Analysis. The results showed that comfort and on time proved to have a positive and significant effect on patient satisfaction at the RSUD Dr. Haulussy. This can be proven through the regression coefficient which shows that if comfort and on time increase, then the increase will be followed by an increase in maternal patient satisfaction at RSUD Dr. Haulussy. Thus it can be said that increasing comfort and on time will increase the satisfaction of maternity patients in Dr. Haulussy. Keywords: Comfort, Timely, Satisfaction of Maternity Patients.
Determinasi Keputusan Pembelian Minyak Goreng Fortune melalui Citra Merek, Kepercayaan Konsumen, dan Word of Mouth Herman Surijadi; Walter Tabelessy
JoEMS (Journal of Education and Management Studies) Vol. 9 No. 3 (2026): Juni
Publisher : LPPM Universitas KH. A. Wahab Hasbullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32764/joems.v9i3.1789

Abstract

Purpose: This study aims to analyze the effects of brand image, consumer trust, and word of mouth on the purchasing decisions of Fortune cooking oil consumers in Ambon City. Methodology/approach: This study employed a quantitative approach with an explanatory research design. Data were collected through questionnaires distributed to 120 consumers who had purchased and used Fortune cooking oil. The data were analyzed using multiple linear regression with the assistance of Jamovi software. Findings: The findings indicate that brand image, consumer trust, and word of mouth have positive and significant effects on purchasing decisions. Among these variables, word of mouth was found to be the most influential factor affecting consumer purchasing decisions. These findings suggest that purchasing decisions for cooking oil are influenced not only by the functional attributes of the product but also by psychological and social factors reflected in brand perception, consumer trust, and interpersonal communication. Practical implications: The results imply that companies should strengthen brand image, maintain consumer trust, and encourage positive consumer-to-consumer communication to enhance purchasing decisions and sustain consumer preference in a highly competitive market. Originality/value: This study extends consumer behavior research in the context of staple household products by simultaneously examining the effects of brand image, consumer trust, and word of mouth on purchasing decisions for Fortune cooking oil in Ambon City. Unlike previous studies that primarily focused on digital products, smartphones, and retail settings, this study demonstrates that word of mouth is the most dominant factor influencing purchasing decisions in the context of local consumers of household food products.
Dampak Lingkungan Kerja Fisik dan Lingkungan Kerja Non Fisik Terhadap Kepuasan Kerja Karyawan Herman Surijadi; Yuslan Idris
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 1 No. 1 (2020): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v1.i1.p14-32

Abstract

The aim of this study is to examine and analyze the effect of physical and non-physical working environment on the employee working satisfaction. The population in this study are all employees of Matahari Department store in Ambon City Center (ACC) in Ambon. The sampling technique used in this study is census technique with 79 respondents as final amount of sample. Data collection in this study is taken using questionnaire, while the analysis of the data to answer the research question used multiple linier Regression analysis. The result shows that the physical and non-physical working environment proven to have positive and significant impact on the employees working satisfaction in Matahari Department store in Ambon City Center (ACC) in Ambon City. This is shown by regression coefision of physical and non-physical working environment in which if they increase, it is followed by the increase of employees working satisfaction. Thus, it can be said that the increase of physical and non-physical working environment value will increase the employees working satisfaction in Matahari Department store in Ambon City Center in Ambon.
Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Kinerja Pegawai Muhammad Nur Deni Musa Musa; Herman Surijadi
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 1 No. 2 (2020): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v1.i2.p101-114

Abstract

The purpose of this study was to examine and analyze the effect of workload and work environment on employee performance. The population of this study were all employees of the Civil Registry Office of Buru Regency. The sampling technique used a census technique with a final sample size of 39 respondents. The research data collection was obtained through a questionnaire instrument while the research data analysis used multiple linear regression analysis. The results showed that the workload and work environment proved to have a positive and significant effect on the performance of the employees of the Buru Regency Civil Registry. This can be proven through the regression coefficient of workload and work environment which, if it increases, will be followed by an increase in job satisfaction. Thus it can be said that an increase in the value of workload and work environment will improve the performance of employees of the Civil Registry Office of Buru Regency.
The Impact of Brand Reputation, Brand Equity and Brand Competence on Brand Loyalty Muhajer Makatita; Muhammad Amin; Herman Surijadi
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 3 No. 1 (2022): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v3.i1.p27-41

Abstract

The aims of this study were to test and analyze the impact of reputation, equity and brand competence to the handphone brandloyalty in Ambon city. The Population in this study were all the handphone users in Ambon City. The sampling technique used in this study was purposive sampling which took 75 respondents matched with the criteria. Multiple linier regression was used to analyze the data. The result showed that the variable of reputation, equity, and brand competence had positive and significant impact on the handphone brand loyalty in Ambon City. This can be proven through the regression coefficient of reputation, equity, and brand competence in which if the score of reputation, equity, and brand competence improves, the score of loyalty will also improve. Therefore, it can be said that the improvement of reputation, equity, and brand competence will improve the loyalty of handphone brand in Ambon City.
Determinan Kinerja Karyawan Berdasarkan Kepemimpinan, Motivasi kerja dan Budaya Organisasi Mohamad Amin; Herman Surijadi
Journal of Business Application Vol. 1 No. 2 (2022): Journal of Business Application
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v1.i2.p129-142

Abstract

The purpose of this study was to determine and analyze the impact of leadership, organizational culture and work motivation on the performance of employees of internet service provider in Ambon City. The type of research used is explanatory research. The population in the study is all employees of an internet service provider in Ambon City. Sampling used a simple random sampling technique with a final sample of 34 employees. Data collection was carried out by distributing online questionnaire instruments that utilized the google form. The analytical tool used to answer the objectives of this study is multiple linear regression analysis. The research results prove that; leadership and work motivation have a positive and significant impact on employee performance. Another result is that organizational culture has a positive but not significant effect on the performance of employees of internet service provider in Ambon City.
Implementation of Participatory Community Tourism Development Model Muhammad Amin Wattimena; Herman Surijadi; Muhamad Amin; Muhammad Nur Deny Musa; Rahma Satya Masna Hatuwe
Journal of Business Application Vol. 3 No. 1 (2024): Journal of Business Application
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v3.i1.p32-43

Abstract

The study aims to analyze community-based tourism development at Pantai Kuako, Maluku. It seeks to enhance community engagement, identify local potentials, promote cultural richness, and increase environmental awareness. Additionally, it aims to boost tourist visits, local income, and community participation in tourism development programs. This research employs a qualitative descriptive method to comprehend individuals' experiences in community-based tourism development at Pantai Kuako. Data are gathered from both secondary and primary sources, including government policy documents and Focus Group Discussions (FGDs) involving 20 skilled informants. Data analysis follows Miles and Huberman's (2014) approach, involving data reduction, data presentation, and conclusion drawing. The analysis findings emphasize the significance of Community-Based Tourism (CBT) in fostering sustainable and inclusive tourism development. CBT strengthens the local economy, empowers communities, preserves culture, and promotes environmental responsibility. At Pantai Kuako, tourism development progresses through initial, intermediate, and advanced stages, with tailored strategies for each stage.
Peran Kebijakan Lingkungan dan Faktor Industri dalam Mendorong Kinerja Keuangan Perusahaan melalui Manajemen Akuntansi Lingkungan Herman Surijadi; Dessy Balik
Journal of Business Application Vol. 3 No. 2 (2024): Journal of Business Application
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v3.i2.p71-80

Abstract

This study examines the influence of government environmental policies and industry factors on corporate financial performance through the implementation of Environmental Management Accounting (EMA). Employing a quantitative approach, this research utilizes survey methods with purposive sampling, focusing on companies operating in Indonesia that have adopted EMA practices and publicly disclose their financial statements. Data were collected from corporate financial reports and annual reports listed on the Indonesia Stock Exchange (BEI) and companies participating in the PROPER program from 2018 to the present. The analysis was conducted using Structural Equation Modeling-Partial Least Squares (SEM-PLS) to test the relationships between variables.
Dampak Kepemilikan Institusional dan Kepemilikan Manajerial Terhadap Pengungkapan Corporate Social Responsibility Herman Surijadi; Mohamad Amin; Dominggus J. Siwabessy
Journal of Business Application Vol. 2 No. 2 (2023): Journal of Business Application
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v2.i2.p127-138

Abstract

This study aims to determine and analyze the magnitude of the influence of institutional ownership and managerial ownership on CSR disclosure in companies listed on the IDX in 2021 to 2022. Through a survey using secondary data obtained through financial reports and annual reports of companies listed on the IDX in 2021 up to 2022 for data collection and purposive sampling technique for sample selection, 62 companies were obtained as research samples. The test results using multiple linear regression analysis show that; (1) managerial ownership is proven to have a positive and significant effect on CSR disclosure or it can be said that the encouragement of increased managerial ownership will increase CSR disclosure in companies listed on the IDX from 2021 to 2022. (2) institutional ownership is proven to have no effect on CSR disclosure or it can be said that the percentage of corporate institutional ownership in Indonesia does not affect CSR disclosure.