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All Journal Syntax Literate: Jurnal Ilmiah Indonesia jurnal ilmiah hospitality JURNAL KOMUNIKASI DAN BISNIS COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Ekonomi Perusahaan Jurnal Indonesia Sosial Sains Journal Research of Social Science, Economics, and Management Jurnal Signaling
Elfrida Viesta Napitupulu
Institut Bisnis Dan Informatika Kwik Kian Gie
Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences Other

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Journal : jurnal ilmiah hospitality

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PENGARUH GAYA KEPEMIMPINAN, LINGKUNGAN KERJA DAN KOMPENSASI TERHADAP KINERJA PEGAWAI Dameria Hijryanthi Serka; Elfrida Viesta Napitupulu
Jurnal Ilmiah Hospitality Vol 11 No 2: Desember 2022 (in Press)
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jih.v11i2.2256

Abstract

Employee performances are measured by comparing them with the predetermined standards that have been set by the company. The purpose of this study was to determine the effect of leadership style, work environment and remuneration on employee performances at KPP Madya Jakarta Utara. The research method used is saturated sampling technique by collecting data through questionnaires distributed to 110 (one hundred and ten) respondents, which is the total number of employees of the KPP Madya Jakarta Utara. The measuring instruments in this research are outer model and inner model. The tool used is Smart PLS. The results of the study indicate that leadership style has a positive and significant impact on employee performances, work environment has a positive and significant impact on employee performances and remuneration has a positive and significant impact on employee performances.
PENGARUH KUALITAS PELAYANAN, PERSEPSI HARGA DAN FASILITAS TERHADAP KEPUASAN PASIEN DI STEPHANIE DENTAL Raden Agustinus Randy Kelvianto; Elfrida Viesta Napitupulu
Jurnal Ilmiah Hospitality Vol 11 No 2: Desember 2022 (in Press)
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jih.v11i2.2272

Abstract

The authors are interested in examining the effect of service quality, price perception, and facilities on patient satisfaction at Stephanie Dental. The sample in this study were patients Stephanie Dental. Collecting data with a questionnaire and determining the sample by random sampling. The measuring tools used are validity test, reliability test, arithmetic mean, percentage analysis, scale range, classical assumption test, multiple regression analysis and interaction test using SPSS 25 application. The results of this study show the quality of service, price perception and facilities significant effect on patient satisfaction andrespondents were satisfied. The results of the interaction test between service-price perception, service-facility and facility-price perception on customer satisfaction indicate that these three variables have no interaction with patient satisfaction.
Co-Authors Aliya Fitriana Nafila Amasa Esaf Hendrikus Ndoloe Dameria Hijryanthi Serka Darma, Andrian Mulya Firmansyah, Rahmat Natashya, Natashya Ndoloe, Amasa Esaf Hendrikus Putri, Theresia Wongso Raden Agustinus Randy Kelvianto Santoso, Kartini Saputry, Riny Andriani