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All Journal Hut Publication Business and Management E-Amal: Jurnal Pengabdian Kepada Masyarakat
Junaidy Junaidy
Universitas Islam Kalimantan Muhammad Arsyad Al Banjari
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions

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Analysis of Employee Behavior in Improving the Quality of Hajj and Umrah Services in the Industry 4.0 and Society 5.0 Era at the Banjar Regency Office of the Ministry of Religious Affairs Erfan Maulana; Khuzai Khuzaini; Syahrial Shaddiq; Junaidy Junaidy; M. Irpan; Adhi Surya; Riki Welli Saputra; Sulastini Sulastini; Meitria Syahadatina Noor
Hut Publication Business and Management Vol. 3 No. 1 (2023): Hut Publication Business and Management
Publisher : PT. Hanken SUkses Jaya

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Abstract

The public service provided by the Office of the Ministry of Religious Affairs (Kemenag) in Banjar Regency focuses on facilitating Hajj and Umrah services. With the continuous increase in the number of prospective Hajj pilgrims in Banjar Regency, it is essential to provide quality services. Employees need to exhibit behavioral competencies to address challenges in the current era, encompassing three aspects: employee behavior in communication and social skills, adaptability and task completion, and technological skills. This research aims to analyze employee behavior in enhancing the quality of Hajj and Umrah services in the era of Industry 4.0 and Society 5.0 at the Ministry of Religious Affairs office in Banjar Regency. This qualitative research adopts a cross- sectional approach conducted over one month. Twenty respondents were selected using convenience sampling. Data were collected, transcribed, translated, and then subjected to directed content analysis to identify main themes. It is observed that employees' behavior in communication and social skills, as well as adaptability and task completion aspects, have been implemented effectively. However, the technological skills aspect is deemed suboptimal. There is a need for improvement in technological skills and a shift in mindset among employees to address the challenges of Industry 4.0 and Society 5.0.
STRATEGI PEMIMPIN DALAM MENDORONG KINERJA GURU SMAN 8 KOTA BANJARMASIN Muhammad Yuliansyah; Jarkawi Jarkawi; Murdiansyah Herman; Junaidy Junaidy
E-Amal: Jurnal Pengabdian Kepada Masyarakat Vol 1 No 3: September 2021
Publisher : LP2M STP Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/eamal.v1i3.898

Abstract

A good teacher in the connotation of personal quality (a good teacher), or a successful teacher (a full success teacher), and an effective teacher. Now it is necessary to understand the image or profile of a teacher, to know his status in the educational community which is always changing suddenly and surprising so that, placing the role of the teacher as an agent of change and developing moral responsibility and commitment and high abstract thinking in carrying out the educational mission. In the aspect of teacher performance, the results of the initial survey show that the lack (work performance, work ability, job performance, work production, low work discipline, low creativity) as visible indicators at that time are the behaviors or actions seen by the teachers that show less performance. should.
Co-Authors Adhi Surya Erfan Maulana Jarkawi Jarkawi Khuzai Khuzaini M. Irpan Meitria Syahadatina Noor Muhammad Yuliansyah Murdiansyah Herman Riki Welli Saputra Sulastini Sulastini Syahrial Shaddiq