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All Journal SEGMEN Jurnal Manajemen dan Bisnis Jurnal Studi Manajemen Organisasi Jurnal Inovasi Penelitian Jurnal Pengabdian kepada Masyarakat International Journal of Social Science JCDD Center of Knowledge Media Bina Ilmiah Dedikasi Saintek Jurnal Pengabdian Masyarakat Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) DEDIKASI SAINTEK Jurnal Pengabdian Masyarakat KREATIF: Jurnal Pengabdian Masyarakat Nusantara BORJUIS (JURNAL OF ECONOMY) MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Muhammad Ardiansyah
Sekolah Tinggi Agama Islam Negeri Mandailing Natal
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Work–Life Balance as a Determinant of Employee Well-Being in the Modern Work Era Andy Hakim; Muhammad Ardiansyah
JURNAL STUDI MANAJEMEN ORGANISASI Vol 23, No 1 (2026): 2026
Publisher : Faculty of Economics and Business | Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jsmo.v23i1.82028

Abstract

The modern work era, characterized by digitalization and flexible work arrangements, has intensified the interaction between work and personal life, making work–life balance a critical issue for employee well-being. Although previous studies have examined this relationship, limited research has explored work–life balance as a central determinant of employee well-being within contemporary work contexts. This study aims to examine how work–life balance shapes employee well-being in the modern work era, with particular attention to flexible work and organizational support. This study employed a qualitative research approach using a descriptive–interpretative design. Data were collected through in-depth semi-structured interviews with 18 employees who had experienced hybrid or remote work arrangements for at least six months. Participants were selected using purposive sampling. The data were analyzed using thematic analysis, supported by triangulation through observation and document analysis to enhance credibility. The findings reveal three main themes. First, 78% of participants perceived work–life balance as a key factor in maintaining psychological stability, with clear boundaries reducing stress and emotional exhaustion. Second, 83% experienced ambivalent effects of work flexibility, as increased autonomy and time efficiency (72%) were accompanied by extended working hours and work intrusion (67%). Third, organizational support and empathetic leadership were identified as decisive determinants of balance, with 89% of participants emphasizing the importance of clear policies, realistic workloads, and supportive leadership for sustaining well-being. The findings support boundary theory, conservation of resources theory, and the job demands–resources model, demonstrating that work–life balance functions as a psychological resource that protects employee well-being when supported by effective boundary management and organizational support. Flexible work arrangements act as a double-edged sword, enhancing well-being only when embedded within supportive leadership and organizational structures.
Strategi Pengembangan Usaha Mikro, Kecil, dan Menengah (UMKM) Berbasis Komoditas Getah Karet di Kabupaten Mandailing Natal Muhammad Ardiansyah; Andy Hakim
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Vol. 4 No. 2 (2026): Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/ta3wkn21

Abstract

Micro, Small, and Medium Enterprises (MSMEs) constitute the backbone of the Indonesian economy; however, MSMEs based on the rubber (Hevea brasiliensis) commodity in Mandailing Natal Regency remain largely confined to selling unprocessed raw latex with low added value. This study aims to formulate development strategies for rubber-based MSMEs in Mandailing Natal. A qualitative descriptive approach was employed; data were collected through observation, in-depth interviews, and documentation, and were analyzed using the SWOT framework combined with the IFAS-EFAS matrix. The findings reveal that the principal strengths lie in the abundant availability of raw latex and rubber's status as a leading regional commodity, whereas the main weaknesses are low productivity, minimal downstream processing, limited capital, and weak managerial capacity. External opportunities include the national downstream-industry agenda, the recovery of rubber prices, and government financing support, while the threats stem from global price volatility, the EUDR regulation, and land conversion to oil palm. The recommended strategies emphasize strengthening farmer processing-and-marketing units (UPPB), product diversification and downstream processing, capital and digital-marketing facilitation, and rubber-tree rejuvenation, so as to raise the added value and competitiveness of rubber-based MSMEs.
Pendampingan Manajemen Hubungan Pelanggan (CRM) dengan Pendekatan Komunikasi Islami pada Usaha Online Mahasiswa PTKIN Muhammad Ardiansyah; Ahmad Salman Farid
DEDIKASI SAINTEK Jurnal Pengabdian Masyarakat Vol. 4 No. 3 (2025): Desember 2025
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58545/djpm.v4i3.598

Abstract

Program Pengabdian kepada Masyarakat (PkM) ini bertujuan memperkuat karakter wirausaha mahasiswa melalui penerapan konsep Customer Relationship Management (CRM) berbasis komunikasi Islami dalam konteks usaha online di lingkungan Sekolah Tinggi Agama Islam Negeri (STAIN) Mandailing Natal. Kegiatan ini dilatarbelakangi oleh rendahnya kesadaran mahasiswa pelaku usaha digital terhadap pentingnya pengelolaan hubungan pelanggan yang tidak hanya efektif secara teknis, tetapi juga berlandaskan nilai-nilai etika dan spiritual Islam. Metode pelaksanaan menggunakan pendekatan service learning yang mengintegrasikan pelatihan konseptual CRM, praktik e-CRM, dan refleksi nilai-nilai Islami. Sebanyak 20 mahasiswa peserta dilibatkan dalam pelatihan, pendampingan teknis, serta evaluasi melalui pre-test dan post-test, ditambah wawancara mendalam untuk menilai perubahan pengetahuan, sikap, dan perilaku. Hasil menunjukkan peningkatan pemahaman mahasiswa terhadap konsep CRM Islami sebesar 52% (dari 35% menjadi 87%). Sebanyak 16 mahasiswa (80%) berhasil mengimplementasikan sistem e-CRM sederhana dengan pendekatan komunikasi Islami yang terbukti memperkuat loyalitas pelanggan. Selain peningkatan kompetensi digital, kegiatan ini juga mendorong transformasi karakter peserta menjadi lebih profesional, komunikatif, dan berorientasi pelayanan. Sebagai bentuk keberlanjutan, terbentuk pula Komunitas Wirausaha Digital Islami (KWDI) di lingkungan STAIN Mandailing Natal. Integrasi CRM dengan komunikasi Islami terbukti efektif sebagai model pemberdayaan wirausaha muda berbasis nilai spiritual dalam ekosistem pendidikan tinggi keagamaan.
Pendampingan Manajemen Hubungan Pelanggan (CRM) dengan Pendekatan Komunikasi Islami pada Usaha Online Mahasiswa PTKIN Muhammad Ardiansyah; Ahmad Salman Farid
DEDIKASI SAINTEK Jurnal Pengabdian Masyarakat Vol. 4 No. 3 (2025): Desember 2025
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58545/djpm.v4i3.598

Abstract

Program Pengabdian kepada Masyarakat (PkM) ini bertujuan memperkuat karakter wirausaha mahasiswa melalui penerapan konsep Customer Relationship Management (CRM) berbasis komunikasi Islami dalam konteks usaha online di lingkungan Sekolah Tinggi Agama Islam Negeri (STAIN) Mandailing Natal. Kegiatan ini dilatarbelakangi oleh rendahnya kesadaran mahasiswa pelaku usaha digital terhadap pentingnya pengelolaan hubungan pelanggan yang tidak hanya efektif secara teknis, tetapi juga berlandaskan nilai-nilai etika dan spiritual Islam. Metode pelaksanaan menggunakan pendekatan service learning yang mengintegrasikan pelatihan konseptual CRM, praktik e-CRM, dan refleksi nilai-nilai Islami. Sebanyak 20 mahasiswa peserta dilibatkan dalam pelatihan, pendampingan teknis, serta evaluasi melalui pre-test dan post-test, ditambah wawancara mendalam untuk menilai perubahan pengetahuan, sikap, dan perilaku. Hasil menunjukkan peningkatan pemahaman mahasiswa terhadap konsep CRM Islami sebesar 52% (dari 35% menjadi 87%). Sebanyak 16 mahasiswa (80%) berhasil mengimplementasikan sistem e-CRM sederhana dengan pendekatan komunikasi Islami yang terbukti memperkuat loyalitas pelanggan. Selain peningkatan kompetensi digital, kegiatan ini juga mendorong transformasi karakter peserta menjadi lebih profesional, komunikatif, dan berorientasi pelayanan. Sebagai bentuk keberlanjutan, terbentuk pula Komunitas Wirausaha Digital Islami (KWDI) di lingkungan STAIN Mandailing Natal. Integrasi CRM dengan komunikasi Islami terbukti efektif sebagai model pemberdayaan wirausaha muda berbasis nilai spiritual dalam ekosistem pendidikan tinggi keagamaan.
Co-Authors Ahmad Salman Farid Ahmad Salman Farid Ahmad Salman Farid Ahmad Salman Farid Andy Hakim Dina Syarifah Nasution Jureid Muhammad Ali Hasan Lubis Muhlisah Lubis Rita Defriza Siti Kholijah Suharto, Tentiyo