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Work–Life Balance as a Determinant of Employee Well-Being in the Modern Work Era Andy Hakim; Muhammad Ardiansyah
JURNAL STUDI MANAJEMEN ORGANISASI Vol 23, No 1 (2026): 2026
Publisher : Faculty of Economics and Business | Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jsmo.v23i1.82028

The modern work era, characterized by digitalization and flexible work arrangements, has intensified the interaction between work and personal life, making work–life balance a critical issue for employee well-being. Although previous studies have examined this relationship, limited research has explored work–life balance as a central determinant of employee well-being within contemporary work contexts. This study aims to examine how work–life balance shapes employee well-being in the modern work era, with particular attention to flexible work and organizational support. This study employed a qualitative research approach using a descriptive–interpretative design. Data were collected through in-depth semi-structured interviews with 18 employees who had experienced hybrid or remote work arrangements for at least six months. Participants were selected using purposive sampling. The data were analyzed using thematic analysis, supported by triangulation through observation and document analysis to enhance credibility. The findings reveal three main themes. First, 78% of participants perceived work–life balance as a key factor in maintaining psychological stability, with clear boundaries reducing stress and emotional exhaustion. Second, 83% experienced ambivalent effects of work flexibility, as increased autonomy and time efficiency (72%) were accompanied by extended working hours and work intrusion (67%). Third, organizational support and empathetic leadership were identified as decisive determinants of balance, with 89% of participants emphasizing the importance of clear policies, realistic workloads, and supportive leadership for sustaining well-being. The findings support boundary theory, conservation of resources theory, and the job demands–resources model, demonstrating that work–life balance functions as a psychological resource that protects employee well-being when supported by effective boundary management and organizational support. Flexible work arrangements act as a double-edged sword, enhancing well-being only when embedded within supportive leadership and organizational structures.

Strategi Pengembangan Usaha Mikro, Kecil, dan Menengah (UMKM) Berbasis Komoditas Getah Karet di Kabupaten Mandailing Natal Muhammad Ardiansyah; Andy Hakim
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Vol. 4 No. 2 (2026): Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/ta3wkn21

Micro, Small, and Medium Enterprises (MSMEs) constitute the backbone of the Indonesian economy; however, MSMEs based on the rubber (Hevea brasiliensis) commodity in Mandailing Natal Regency remain largely confined to selling unprocessed raw latex with low added value. This study aims to formulate development strategies for rubber-based MSMEs in Mandailing Natal. A qualitative descriptive approach was employed; data were collected through observation, in-depth interviews, and documentation, and were analyzed using the SWOT framework combined with the IFAS-EFAS matrix. The findings reveal that the principal strengths lie in the abundant availability of raw latex and rubber's status as a leading regional commodity, whereas the main weaknesses are low productivity, minimal downstream processing, limited capital, and weak managerial capacity. External opportunities include the national downstream-industry agenda, the recovery of rubber prices, and government financing support, while the threats stem from global price volatility, the EUDR regulation, and land conversion to oil palm. The recommended strategies emphasize strengthening farmer processing-and-marketing units (UPPB), product diversification and downstream processing, capital and digital-marketing facilitation, and rubber-tree rejuvenation, so as to raise the added value and competitiveness of rubber-based MSMEs.

Integrating Corporate Social Responsibility into Business Strategy: Creating Sustainable Value Muhammad Ardiansyah
Involvement International Journal of Business Vol. 1 No. 1 (2024): January 2024
Publisher : PT Agung Media Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62569/iijb.v1i1.5

This research aims to explore the integration of Corporate Social Responsibility (CSR) into business strategy and its impact on creating sustainable value. The identified steps in the integration of CSR include defining purpose and values, identifying material issues, setting goals and targets, embedding CSR throughout the organization, engaging stakeholders, integrating CSR into decision-making, measuring and reporting progress, and fostering a culture of continuous improvement. The research highlights significant findings related to the integration of CSR into business strategy. Some key findings include a positive correlation between CSR practices and financial performance, including increased profitability and improved brand reputation. Additionally, integrating CSR can provide advantages in terms of competitive advantage, higher employee engagement, risk mitigation, stakeholder trust, and innovation in product or service development. The challenges that arise in the integration of CSR, such as resource constraints, resistance to change, and the need for effective implementation strategies. In conclusion, this research emphasizes the importance of integrating CSR into business strategy to create sustainable value. By aligning business objectives with social and environmental goals, engaging stakeholders, and continuously improving CSR practices, organizations can contribute to a more sustainable and inclusive future. Moreover, integrating CSR into business strategy can lead to benefits such as improved financial performance, better relationships with stakeholders, and new opportunities for innovation.

School Journalism Training for Nurturing Young Creative and Critical Journalists Ahmad Salman Farid; Muhammad Ardiansyah
Aksi Kita: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 5 (2025): SEPTEMBER-OKTOBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/01ewpm45

This article explores the importance of a School Journalism Training program aimed at nurturing young creative and critical journalists. In an era where media plays a pivotal role in shaping public opinion, it is essential to equip the younger generation with the skills needed to analyze, report, and create content with integrity and critical thought. This training focuses on developing creativity, critical thinking, and ethical journalism practices among students. By engaging in practical exercises and collaborative projects, participants will learn the core principles of journalism, including research, writing, editing, and multimedia production. The training encourages students to approach stories from diverse perspectives, fostering a sense of responsibility and social awareness. The objective is not only to enhance their journalistic skills but also to cultivate a new generation of journalists who are both innovative and thoughtful in their work. This initiative ultimately contributes to the growth of an informed society, prepared to face the challenges of an ever-evolving media landscape.

Penerapan Standar Operasional Prosedur (SOP) Pelayanan untuk Meningkatkan Kepuasan Pelanggan pada Kafe Saba Riski Saputra; Sri Maya Indira; Khoirun Nisa Piliang; Redi Handika; Hamir Hamsah Dalimunthe; Hendra Kurniawan; Abdul Karim Dalimunthe; Fahrul Razi; Siti Avrida Nurhalijah Tanjung; Muhammad Iskandar; Roy Rizki Pulungan; Muhammad Ardiansyah
Ambacang: Jurnal Inovasi Pengabdian Masyarakat Vol. 2 No. 2 (2026): Edisi Januari
Publisher : PT. Willy Print Art

Show Abstract | Download Original | Original Source | Check in Google Scholar

Pengabdian masyarakat ini bertujuan untuk mengoptimalkan kualitas layanan di Kafe Saba melalui perancangan dan implementasi Standar Operasional Prosedur (SOP) pelayanan. Masalah utama yang diidentifikasi adalah inkonsistensi kecepatan penyajian dan tata cara komunikasi staf yang berdampak pada fluktuasi kepuasan pelanggan. Metode yang digunakan adalah Participatory Action Research (PAR) melalui tiga tahapan: observasi dan pemetaan masalah, penyusunan draf SOP, serta pelatihan pendampingan bagi kru kafe. Hasil pengabdian menunjukkan bahwa penerapan SOP mampu menyeragamkan durasi layanan maksimal 15 menit untuk menu utama dan meningkatkan skor kepuasan pelanggan secara signifikan berdasarkan survei pasca-implementasi. Kedisiplinan staf dalam menjalankan protokol komunikasi juga meningkat, menciptakan atmosfer layanan yang lebih profesional. Kesimpulannya, SOP bukan sekadar dokumen administratif, melainkan instrumen strategis untuk menjamin keberlanjutan bisnis kuliner di tengah persaingan ketat. Standardisasi ini memberikan landasan bagi Kafe Saba untuk membangun loyalitas konsumen melalui pengalaman layanan yang terprediksi dan berkualitas tinggi.

Pendampingan Manajemen Hubungan Pelanggan (CRM) dengan Pendekatan Komunikasi Islami pada Usaha Online Mahasiswa PTKIN Muhammad Ardiansyah; Ahmad Salman Farid
DEDIKASI SAINTEK Jurnal Pengabdian Masyarakat Vol. 4 No. 3 (2025): Desember 2025
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58545/djpm.v4i3.598

Program Pengabdian kepada Masyarakat (PkM) ini bertujuan memperkuat karakter wirausaha mahasiswa melalui penerapan konsep Customer Relationship Management (CRM) berbasis komunikasi Islami dalam konteks usaha online di lingkungan Sekolah Tinggi Agama Islam Negeri (STAIN) Mandailing Natal. Kegiatan ini dilatarbelakangi oleh rendahnya kesadaran mahasiswa pelaku usaha digital terhadap pentingnya pengelolaan hubungan pelanggan yang tidak hanya efektif secara teknis, tetapi juga berlandaskan nilai-nilai etika dan spiritual Islam. Metode pelaksanaan menggunakan pendekatan service learning yang mengintegrasikan pelatihan konseptual CRM, praktik e-CRM, dan refleksi nilai-nilai Islami. Sebanyak 20 mahasiswa peserta dilibatkan dalam pelatihan, pendampingan teknis, serta evaluasi melalui pre-test dan post-test, ditambah wawancara mendalam untuk menilai perubahan pengetahuan, sikap, dan perilaku. Hasil menunjukkan peningkatan pemahaman mahasiswa terhadap konsep CRM Islami sebesar 52% (dari 35% menjadi 87%). Sebanyak 16 mahasiswa (80%) berhasil mengimplementasikan sistem e-CRM sederhana dengan pendekatan komunikasi Islami yang terbukti memperkuat loyalitas pelanggan. Selain peningkatan kompetensi digital, kegiatan ini juga mendorong transformasi karakter peserta menjadi lebih profesional, komunikatif, dan berorientasi pelayanan. Sebagai bentuk keberlanjutan, terbentuk pula Komunitas Wirausaha Digital Islami (KWDI) di lingkungan STAIN Mandailing Natal. Integrasi CRM dengan komunikasi Islami terbukti efektif sebagai model pemberdayaan wirausaha muda berbasis nilai spiritual dalam ekosistem pendidikan tinggi keagamaan.

Peran Jurnalis Investigatif dalam Mengungkap Kasus Narkoba: Analisis Tantangan dan Hambatan Investigasi Jurnalisme Ahmad Salman Farid; Muhammad Ardiansyah
MUKASI: Jurnal Ilmu Komunikasi Vol. 2 No. 3 (2023): Agustus 2023
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/mukasi.v2i3.1787

This study analyzes the role of investigative journalists in exposing drug cases through investigative journalism. Investigative journalism has the potential to uncover hidden drug trafficking practices, highlight the roles of relevant actors, and provide a better understanding of drug flows and their impact on society. Using a qualitative analysis method, this research examines cases of journalism investigations that have succeeded in uncovering drug trafficking practices. Data is collected through investigative journalism articles, investigative reports, and interviews with investigative journalists. This study analyzes the strategies, techniques and approaches used by journalists in exposing drug cases. The results of this study reveal that journalists act as public watchdogs who raise drug issues, increase public awareness, and compel the government to take action. The main roles of journalists include gathering evidence, interviewing sources, conducting analysis and research, uncovering facts, and reporting and communicating their findings. This research provides a better understanding of the important role of investigative journalists in exposing drug trafficking practices and contributes to improving efforts to prevent and deal with drugs globally.

Pendampingan Manajemen Hubungan Pelanggan (CRM) dengan Pendekatan Komunikasi Islami pada Usaha Online Mahasiswa PTKIN Muhammad Ardiansyah; Ahmad Salman Farid
DEDIKASI SAINTEK Jurnal Pengabdian Masyarakat Vol. 4 No. 3 (2025): Desember 2025
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58545/djpm.v4i3.598

Program Pengabdian kepada Masyarakat (PkM) ini bertujuan memperkuat karakter wirausaha mahasiswa melalui penerapan konsep Customer Relationship Management (CRM) berbasis komunikasi Islami dalam konteks usaha online di lingkungan Sekolah Tinggi Agama Islam Negeri (STAIN) Mandailing Natal. Kegiatan ini dilatarbelakangi oleh rendahnya kesadaran mahasiswa pelaku usaha digital terhadap pentingnya pengelolaan hubungan pelanggan yang tidak hanya efektif secara teknis, tetapi juga berlandaskan nilai-nilai etika dan spiritual Islam. Metode pelaksanaan menggunakan pendekatan service learning yang mengintegrasikan pelatihan konseptual CRM, praktik e-CRM, dan refleksi nilai-nilai Islami. Sebanyak 20 mahasiswa peserta dilibatkan dalam pelatihan, pendampingan teknis, serta evaluasi melalui pre-test dan post-test, ditambah wawancara mendalam untuk menilai perubahan pengetahuan, sikap, dan perilaku. Hasil menunjukkan peningkatan pemahaman mahasiswa terhadap konsep CRM Islami sebesar 52% (dari 35% menjadi 87%). Sebanyak 16 mahasiswa (80%) berhasil mengimplementasikan sistem e-CRM sederhana dengan pendekatan komunikasi Islami yang terbukti memperkuat loyalitas pelanggan. Selain peningkatan kompetensi digital, kegiatan ini juga mendorong transformasi karakter peserta menjadi lebih profesional, komunikatif, dan berorientasi pelayanan. Sebagai bentuk keberlanjutan, terbentuk pula Komunitas Wirausaha Digital Islami (KWDI) di lingkungan STAIN Mandailing Natal. Integrasi CRM dengan komunikasi Islami terbukti efektif sebagai model pemberdayaan wirausaha muda berbasis nilai spiritual dalam ekosistem pendidikan tinggi keagamaan.

Pengaruh Kreativitas Dan Passion Berwirausaha Terhadap Intensi Berwirausaha (Studi Kasus Pada Mahasiswa Manajemen Bisnis Syariah STAIN Mandailing Natal) Mirliza Gusma Widya; Vebri Sugiharto; Muhammad Ardiansyah
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 4 No. 2 (2025): Juli-Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v4i2.3815

One of the causes of rising unemployment in Indonesia is the lack of job oppourtunities, Which, if not addressed, will pose a social threat to society. Efforts that can be made include increasing the number of entrepreneurs, one of which is by fostering entrepreneurial intent among university students. The purpose of this study is to determine the partial and simultaneous effects of creativity and passion for entrepreneurship on entrepreneurial intention among student of sharia business management at STAIN Mandailing Natal. The study was conducted in the sharia business management program with all sharia business management students as the data source. The data analysis method used was quantitative, consisting of observation results and questionnaire data answered by respondents. The analysis results show that 62% of creativity and entrepreneurial passion influence entrepreneurial intention. The hypothesis test results for creativity show at-value of 5.807 and a t-table value of 1.974, while the hypothesis test results for entrepreneurial passion show a t-value of 8.668 and a t-table value of 1.974 (calculated t > table t) so H0 is rejected and Ha is accepted. Therefore, it can be concluded that there is an influence between creativity and entrepreneurial passion on entrepreneurial intention among sharia business management student at STAIN Mandailing Natal.

Analysis of Adoption and Impact of Digital Business Models: a Qualitative Study of the Experience and View of Small and Medium Enterprises (SMEs) Muhammad Ardiansyah
Journal Markcount Finance Vol. 2 No. 1 (2024)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jmf.v2i1.315

This study aims to analyze the adoption and impact of digital business models on small and medium enterprises (SMEs). This study uses a qualitative approach through in-depth interviews with owners and managers of SMEs that have adopted digital business models. The main objective of this study is to analyze the factors that influence the adoption of digital business models, as well as analyze the impact resulting from this adoption. The research was conducted by collecting data through structured in-depth interviews with owners and managers of SMEs representing various industrial sectors. The collected data were analyzed using a qualitative analysis approach by identifying the main themes that emerged from the interviews. The results of the study show that there are factors that influence the adoption of digital business models in SMEs, such as technology awareness, availability of resources, digital skills, and the regulatory environment. The adoption of digital business models has had a significant impact on SMEs, including increasing market access, increasing operational efficiency, expanding customer reach, and increasing competitiveness.

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