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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) IPTEK The Journal of Engineering IPTEK Journal of Science TELKOMNIKA (Telecommunication Computing Electronics and Control) Seminar Nasional Informatika (SEMNASIF) Jurnal Sisfokom (Sistem Informasi dan Komputer) MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer Infotekmesin Halal Research Journal Jurnal Locus Penelitian dan Pengabdian Sewagati
Aris Tjahyanto
Institut Teknologi Sepuluh Nopember
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Journal : IPTEK Journal of Science

 1 
Tax Complaints Classification on Twitter Using Text Mining Prita Dellia; Aris Tjahyanto
IPTEK Journal of Science Vol 2, No 1 (2017)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (588.215 KB) | DOI: 10.12962/j23378530.v2i1.a2254

Abstract

Twitter growth and utilization encourage the emergence of limitless textual information so that people can express their complaints easily This leads the Directorate General of Taxation uses twitter to deal with tax complaints faced by the community. However, the messages on twitter can contain any information, either the tax complaint or not. This will cause difficulties in handling complaints process. It is important to automatically identify so tax complaint handling can be done effectively and efficiently. Given these problems, it is necessary to do the twitter tax complaint classification with the support of text mining. There are several methods of classification such as Naïve Bayes classifiers, Support Vector Machine (SVM) and Decision Tree. This research aims to classify the tax complaint on twitter automatically by using text mining. The experimental results show the value of f-measure of SVM, Naïve Bayes and Decision Tree, respectively, are 89.3%, 85.6% and 76.9%
Co-Authors Achmad Dwitama Karisma Afan Hamzah, Afan Afian Syafaadi Rizki Ali Altway Ano Rangga Rahardika Ary Mazharuddin Shiddiqi Atletiko, Faizal Johan Atria Pradityana Diah P Wulandari Diah P. Wulandari Faisal Johan Atletiko Fikri Baharuddin Hanim Maria Astuti Heni Sulistiani Indasari, Sri Suci Irmasari Hafidz Lily Pudjiastuti, Lily Lukman Hadi Dwi Purnomo Mazharuddin Shiddiqi, Ary Mukti, Bayu Siddhi Mustapa, Dieki Rian Naseela, Qudsiyah Zahra Ilham Nugroho, Muhammad Aldi Nurul Fajrin Ariyani Pratama, Rivanda Putra Prida Novarita Trisanti, Prida Novarita Prita Dellia Purnama, I Putu Adhitya Pratama Mangku Rahmat Trialih Rangga Rahardika, Ano Riskandy, Yudi Hendra Tetrisyanda, Rizky Warlinda Eka Triastuti Yoyon K Suprapto Yoyon K. Suprapto Yudistira, Ahmadhian Daffa Zuchrillah, Daril Ridho Zuchrillah, Daril Ridho