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All Journal Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Al-Kharaj: Journal of Islamic Economic and Business JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Paradoks : Jurnal Ilmu Ekonomi Trending: Jurnal Manajemen dan Ekonomi Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah Maslahah: Jurnal Manajemen dan Ekonomi Syariah IIJSE Neraca Manajemen, Akuntansi, dan Ekonomi Tashdiq: Jurnal Kajian Agama dan Dakwah Jurnal Kajian Islam dan Sosial Keagamaan
Ahmad Perdana Indra
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Journal : Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah

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Analisis Kualitas Pelayanan Frontliner terhadap Kepuasan Nasabah Bertransaksi di Bank Sumut Syariah Kantor Cabang Pembantu Marelan Raya Hilwatun Nawrah; Ahmad Perdana Indra
Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah Vol. 2 No. 1 (2024): Februari : Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jupiekes.v2i1.836

Abstract

This research examines the analysis of frontliner service quality on customer satisfaction with transaction at Bank Sumut Syariah KCP Marelan Raya. This research aims to understand the quality of frontliner service on customer satisfaction, as well as analyze the ompact on customer and what is more about this sharia bank. The method in this research is qualitative which also involves documentation analysis and interviews with the bank. The results of the research show that Bank Sumut Syariah has provided a very good level of service but still needs to improve sevice to customer to minimize risk that may aris in the future. It also needs to be avoided so that analyzing customer complaints should not be done alone to avoid the emergence of non-objective assessments of customer.
Co-Authors Astri Astri Ayu Lestari Dimas Ardiansyah Erlina Erlina Fadhila Audi Ubay Hilwatun Nawrah Jannah, Nurul M. Rizky Muhammad Alwan Atha Muhammad Choir Rivaldi Muhammad Lathief Ilhamy Nasution Muzakkir Muzakkir Okky Budi Nurlita Putri Adinda Putri Shakinah Qorry Prananda Aulia Rizka Dwi Rahmadayana Tantery Chandrika Sari Tuti Anggraini Vira Yuniar Zernita Sari Ritonga