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All Journal Jurnal Syntax Transformation Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Indonesian Journal of Multidisciplinary Science
Arni Surwanti
Universitas Muhammadiyah Yogyakarta, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences

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Pengaruh Kualitas Pelayanan Terhadap Kepercayaan dan Kepuasan Pasien BPJS : Effect of Service Quality on BPJS Patient Trust and Satisfaction Safitri Puji Rahayu; Nuryakin; Arni Surwanti
Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Vol. 5 No. 1: JANUARY 2022 - Media Publikasi Promosi Kesehatan Indonesia (MPPKI)
Publisher : Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1093.556 KB) | DOI: 10.56338/mppki.v5i1.1882

Abstract

Di Indonesia kepuasan terhadap pelayanan fasilitas kesehatan masih menjadi permasalahan yang sering di keluhkan oleh masyarakat, Fasilitas layanan kesehatan publik di era jaminan kesehatan nasional (JKN) masih banyak kelemahan, kondisi ini dapat di lihat dan di nilai dari banyaknya keluhan masyarakat pengguna BPJS. Untuk itu, rumah sakit perlu meningkatkan kualitas pelayanan untuk tetap berjalan efektif agar menimbulkan adanya kepercayaan dan kepuasan pasien. Tujuan Penelitian ini untuk melihat pengaruh kualitas pelayanan terhadap kepercayaan dan kepuasan pasien BPJS di RSUD KH. Daud Arif Kuala Tungkal. Penelitian ini menggunakan penelitian kuantitatif dengan rancangan penelitian cross sectional. Sampel pada penelitian ini adalah Semua pasien pengguna layanan BPJS Poliklinik penyakit dalam di RSUD KH. Daud Arif Kuala Tungkal sebanyak 130 orang dengan teknik pengambilan sampel yaitu purposive sampling. Analisis pada penelitian ini dengan menggunakan SEM dengan software AMOS 24.0. Hasil penelitian menunjukkan bahwa Kualitas pelayanan berpengaruh positif dan signifikan terhadap kepercayaan pasien BPJS poliklinik penyakit dalam di RSUD KH. Daud Arif Kuala Tungkal. Kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pasien BPJS poliklinik penyakit dalam di RSUD KH. Daud Arif Kuala Tungkal, dan kepercayaan berpengaruh positif dan signifikan terhadap kepuasan pasien BPJS poliklinik penyakit dalam di RSUD KH. Daud Arif Kuala Tungkal. Kualitas pelayanan berpengaruh terhadap kepercayaan dan kepuasan pasien BPJS Poliklinik penyakit dalam di RSUD KH. Daud Arif Kuala Tungkal.
THE EFFECT OF TRANSFORMATIONAL LEADERSHIP AND WORK STRESS ON TURNOVER INTENTION WITH JOB SATISFACTION AS AN INTERVENING VARIABLE Lusiana Dwi Wahyuni; Sri Handari; Arni Surwanti
Indonesian Journal of Multidisciplinary Science Vol. 1 No. 11 (2022): IJOMS: Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1282.649 KB) | DOI: 10.55324/ijoms.v1i11.220

Abstract

This study aims to determine how transformational leadership and work stress influence turnover intention with job satisfaction as an intervening variable in contract employees in the Special Region of Yogyakarta. The respondents in this study were employees at the Yogyakarta Village Government Center, Cokroaminoto University Yogyakarta, and PT X Yogyakarta. The sample used was 125 respondents collected through the purposive convenience sampling technique. The research design used a quantitative approach and the Structural Equation Modeling (SEM) method as a data analysis technique. The results of this study show that transformational leadership did not significantly affect job satisfaction; work stress had a negative and significant effect on job satisfaction. The study's results also show that transformational leadership had a negative and significant effect on turnover intention, work stress does not affect turnover intention, and job satisfaction has a negative and significant effect on turnover intention. Another finding in this study is that transformational leadership did not affect turnover intention through job satisfaction as an intervening variable. The influence of transformational leadership on turnover intention was direct. Work stress affects turnover intention through job satisfaction as an intervening variable.
Mapping Trends on Employee Performance and Work Environment: A Bibliometric Analysis Dzakiah Azizah Luthfiyana; Retno Widowati; Arni Surwanti
Jurnal Syntax Transformation Vol 5 No 5 (2024): Jurnal Syntax Transformation
Publisher : CV. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jst.v5i04.950

Abstract

Employee performance and work environment are two key elements in the success of an organization. The relationship between employee performance and the work environment has become a major focus for many organizations to improve productivity, employee satisfaction, and overall organizational performance. This study aims to determine the development of research with the theme Employee Performance and Work Environment in the range of 2014 to 2023 through the help of the Vosviewers application in visualizing data. The method used in this study is qualitative research with a literature study approach. As for the data found, 98 documents were obtained and analyzed. These datasets are converted to CSV format, BibTeX, and RIS format and imported into bibliophilia for bibliometrics and analysis. The results showed that 2023 is the year with the highest number of publications on the topic of Employee Performance and Work Environment. Indonesia is the country that influences scientific publications the most. Samani, S.A. is the most prolific writer with 3 documents in the field of Employee Performance and Work Environment. Great potential for further research in areas such as Compensation, leadership, training, work-life balance, and work engagement, which still has the potential to be explored more deeply in the context of Employee Performance and Work Environment.
Co-Authors Dzakiah Azizah Luthfiyana Lusiana Dwi Wahyuni Nuryakin Retno Widowati Safitri Puji Rahayu Sri Handari