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Analisis Tingkat Kepuasan Pengguna PT Berca Hardayaperkasa Terhadap Perangkat Multi Function Printer (MFP) Menggunakan Metode PIECES Imawan, Bherlian Nanda; Umniati, Naeli
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 1 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i1.2841

Abstract

Multi Function Printer (MFP) merupakan perangkat multi fungsi yang menggabungkan kemampuan pencetakan, pemindaian, fotokopi, dan faksimili dalam satu unit, yang telah digunakan di berbagai departemen PT Berca Hardayaperkasa sejak tahun 2017. Melalui survei terhadap 50 responden, penelitian ini menemukan bahwa secara keseluruhan, pengguna sangat puas dengan kinerja perangkat MFP, dengan skor tertinggi pada variabel kontrol (4,91) dan skor terendah pada variabel informasi (3,44). Hasil analisis menunjukkan bahwa meskipun perangkat MFP sudah memenuhi kebutuhan pengguna dengan sangat baik, terdapat beberapa aspek yang masih perlu diperbaiki, terutama terkait tampilan informasi pada menu dan kecepatan respon perangkat. Perangkat MFP di PT Berca Hardayaperkasa dikategorikan sebagai sangat memuaskan dalam mendukung efisiensi dan produktivitas operasional perusahaan.
ANALISIS PENGARUH PERCEIVED USEFULNESS DAN PERCEIVED EASE OF USE MELALUI ATTITUDE TOWARD USING PADA APLIKASI SEGARI Rachman, Arief Iman; Naeli Umniati
Jurnal Nusantara Aplikasi Manajemen Bisnis Vol 10 No 1 (2025): Jurnal Nusantara Aplikasi Manajemen Bisnis
Publisher : UNIVERSITAS NUSANTARA PGRI KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/nusamba.v10i1.22199

Abstract

Research aim: This research aims to determine the influence of perceived usefulness and perceived ease of use on behavioral intention to use the sugar application through an Attitude toward using among sugar consumers in the Jakarta, Depok, Tangerang, and Bekasi areas. Method: This research uses quantitative methods with a survey research type. Sampling used a non-probability sampling technique with a purposive sampling type. Research Finding: Behavioral intention to use the Segari application is influenced by perceived ease of use and perceived usefulness with attitude toward using it as an intervening variable. Theoretical contribution: This research shows that perceived ease of use and perceived usefulness with an attitude toward using it as an intervening variable are very effective in increasing interest in using the Segari application. Practitionel implication: The implication of this research for companies is to continue to pay attention to and improve the Segari application in terms of ease of use by carrying out promotions, publications, and outreach to users to increase interest in using the application. Research limitation: The results obtained are not entirely consistent with the findings of previous studies, especially on the relationship between Perceived Usefulness and Attitude toward using, as well as Perceived ease of use on Behavioral intention to use, which indicates the possibility of the influence of other external factors that have not been analyzed further.