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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Jurnal Teknologi Dan Sistem Informasi Bisnis Journal of Computer System and Informatics (JoSYC) Jurnal Teknik Informatika (JUTIF) JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi)
Ni Putu Eka Apriyanthi
Universitas Pendidikan Ganesha, Singaraja
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Industrial & Manufacturing Engineering

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Journal : Jurnal Teknik Informatika (JUTIF)

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ANALYSIS OF WEBQUAL 4.0 AND COGNITIVE WALKTHROUGH METHODS ON CTI GOVIDEO SPARK HIRE ONLINE INTERVIEW APPLICATION Apriyanthi, Ni Putu Eka; Gunadi, I Gede Aris; Sunarya, I Made Gede
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2198

Abstract

This study aims to analyze the user experience quality of the CTI GoVideo Spark Hire online interview application, focusing on Safaga Indonesia institution. The research methodology employs Webqual 4.0 analysis and Cognitive Walkthrough as frameworks for evaluating application quality. Respondents were selected using Simple Random Sampling, and data were analyzed using reliability and internal consistency tests. The findings from the Webqual 4.0 analysis indicate that the majority of respondents rated the application positively, with 73% considering its quality to be good and 27% rating it as excellent. Internal consistency tests revealed overall high reliability, although the interaction variable showed relatively low values. Analysis using the Cognitive Walkthrough method revealed that 8 respondents were able to complete approximately 92.8% of the total 7 given task scenarios, with an average completion time of around 446 seconds or 7 minutes 26 seconds for all tasks. This evaluation holds significant relevance to Safaga Indonesia's need to enhance recruitment process efficiency.
Co-Authors Civica Moehaimin Dhewanty Estiyanti, Ni Made Gede Indrawan Gede Indrawan I Gede Aris Gunadi I Gede Tiar Eka Saputra I Made Agus Oka Gunawan I Made Gede Sunarya I Putu Yesha Agus Ariwanta I Wayan Rizky Wijaya Lavianto, Sephy Mentayani, Ni Putu Anik Nugroho, I Made Riyan Adi Putu Desiana Wulaning Ayu