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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Ilmu Administrasi Publik Vox Populi Interference: Journal of Language, Literature, and Linguistics Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Administrasi Publik Seminar Nasional Hasil Penelitian LP2M UNM Jurnal Aktor Public Resource Innovation Management and Excellence (PRIME)
Novayanti Sopia Rukmana
Universitas Negeri Makassar
Religion Arts Humanities Chemistry Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Effectiveness of the Whole-of-Government Approach in Overcoming Cross-Sectoral Problems in Makassar City Novayanti Sopia Rukmana; Saddam Husain Tamrin
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.62741

Abstract

The aim of this research is to evaluate the effectiveness of the Whole-of-Government (WoG) approach in overcoming cross-sectoral problems in Makassar City as well as identify the challenges faced and provide policy recommendations to improve public sector collaboration. The research method used is a literature review, which allows the collection and analysis of various relevant and reliable literature sources. Literature was collected through academic databases such as Google Scholar, JSTOR, and PubMed. The analysis technique used is thematic analysis, where relevant information is grouped into themes that have been identified and synthesized to form a complete picture of WoG effectiveness. The research results show that the main challenges in cross-sector coordination in Makassar City include sectoral egos, lack of effective coordination mechanisms, communication barriers, and lack of resources and capacity. To increase the effectiveness of WoG, this research recommends building a collaborative work culture, developing formal and structured coordination mechanisms, improving communication systems, adequate resource allocation, policy synchronization, and implementing reward systems. It is hoped that the implementation of these recommendations can increase the effectiveness of implementing WoG in overcoming cross-sectoral problems in Makassar City, so that public services can run more optimally and efficiently.
Institutional Capacity in Clean Water Management in Jeneponto Regency Herlina Sakawati; Sulmiah Sulmiah; Novayanti Sopia Rukmana; Widyawati Widyawati; Andi Tenri Citra Sari
Jurnal Ilmiah Ilmu Administrasi Publik Vol 9, No 2 (2019)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (204.925 KB) | DOI: 10.26858/jiap.v9i2.12311

Abstract

This study aims to analyze the institutional capacity in Jeneponto Regency in the management of clean water. The study was conducted using descriptive qualitative methods. Data collection is done through observation and interview techniques, which are strengthened from data from related institutions. The results showed that five dimensions were used to look at institutional capacity, only one dimension contributed to increasing the existing institutional capacity, namely the Social Norms, Values and Practice dimensions. And for the other four dimensions namely, individual dimensions, organizational dimensions, organizational network dimensions, and public governance dimensions still need to be improved. Institutional capacity in the management of clean water in Jeneponto Regency requires rules that govern cooperation between all agencies that have a connection in the management of clean water. The government needs to give training and education to employees.
The Effect of Service Quality on Customer Loyalty at the Bintang Makassar Store, Alauddin Branch Syamsuryo Arjuna; Muh Nasrullah; Novayanti Sopia Rukmana
Public Resource Innovation Management and Excellence February 2024 , Volume 1 Number 1
Publisher : Public Resource Innovation Management and Excellence

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine how the description and influence of service quality on customer loyalty at Bintang Makassar store Alauddin Branch. To achieve this goal, the researchers used indicators to measure these variables. In the service quality variable, the indicators used are reliability, responsiveness, assurance, empathy, and physical evidence. As for the customer loyalty variable, the indicators used are repeat purchases, buying between product or service lines, referencing products to others, and showing immunity to competitors' attractiveness. In this study, the method used is quantitative method, with data collection techniques namely observation, questionnaires and documentation that are tested for validity and reliability. The sample used is purposive sampling technique with data analysis technique using SPSS program which consists of classical assumption test, linear regression test and determinant coefficient. The results showed that the indicators used for each variable showed that the description of service quality and customer loyalty at the Bintang Makassar store, Alauddin Branch was in the very good category. In addition, based on the results of simple linear regression and determinant coefficients, it is found that service quality has a significant effect on customer loyalty at the Bintang Branch Alauddin store.
The Effect of Distribution Channel Utilization of Folding Tent Sales Volume in CV. Jalapari Motor Makassar Ade Muharram; Aris Baharuddin; Novayanti Sopia Rukmana
Public Resource Innovation Management and Excellence June 2025, Volume 2 Number 2
Publisher : Public Resource Innovation Management and Excellence

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Abstract

This study aims to determine how the description and influence the effect of distribution channel utilization of folding tent sales volume in CV. Jalapari Motor Makassar. To achieve this goal, the researchers used indicators to measure these variables. On distribution channel variables, the indicators are used is the services provided by intermediary, the presence of desired intermediary and the intermediary's attitude towards company policies. As for the sales volume variables, indicators are used is to reach a certain level of sales, achieve a certain sales profit and can support the company's growth. This study uses quantitative research methods. Data collection techniques used are through observation, questionnaires and documentation. The population in this study were all of reseller who are affiliated with CV. Jalapari Motor Makassar in terms of sales of folding tent products, totaling 41 people. The sampling technique used in this study is the Non-probability sampling, with the type of Staurated sampling or census, so that the entire population is used as a sample of 41 respondents. The data obtained from the research results were processed using data analysis and SPSS 25 application which consisted of validity and reliability tests, descriptive statistical data analysis techniques and inferential statistical analysis. The results of this study indicate that the indicators used in each distribution channel and sales volume are in the very good categories. Based on the determinant coefficient test, there is a significant effect between the two variables, which is 36,1%. Based on the simple linear regression coefficient, it shows a positive value, so it can be said that the direction of the influence of the variable X on Y is positive. So, it can be concluded that there is a significant positive effect between distribution channel on sales volume.
Co-Authors Ade Muharram Ahmad Bukhori Muslim Ahmad Fudhail  Majid Aina, Asri Nur Andi Tenri Citra Sari Aris Baharuddin Darman Manda Manda Fiqri Fezriyandi Geminastiti Sakkir Hasriah Hasriah Herlina Sakawati Ismaniar Ismail Maemuna Muhayyang Martin Andrew Martin Andrew Muh Nasrullah, Muh Muh. Darwis Muh. Nur Yamin Nurharsya Khaer Hanafi Oky Nur Pratiwi Johansyah Paramitha, Dyan Risma Niswaty Sulmiah, Sulmiah Syam, Febrianto Syamsuryo Arjuna Tamrin, Saddam Husain Widyawati Widyawati