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All Journal Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Ilmu Manajemen Mulawarman (JIMM) Gemilang: Jurnal Manajemen dan Akuntansi
Hairul Anwar
UNIVERSITAS MULAWARMAN
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users Herning Indriastuti; Adinda Nur Oktaviani Dwi Putri; Robiansyah Robiansyah; Hairul Anwar
Jurnal Manajemen dan Kewirausahaan Vol 10, No 1 (2022): June 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v10i1.7533

Abstract

These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The sampling technique in this study used a non-probability sampling technique with the accidental sampling method with a total sample of 105 respondents. We performed data analysis using PLS (Partial Least Square) software. The results show that: 1) e-service quality has a positive and significant effect on customer satisfaction, 2) e-service quality has an insignificant effect on customer loyalty, 3) e-trust has a positive and significant effect on customer satisfaction, 4) e-trust has an insignificant effect on customer loyalty, 5) customer satisfaction has a positive and significant effect on customer loyalty, 6) e-service quality has a positive and significant effect on customer loyalty through customer satisfaction, and 7) e-trust has a positive and significant effect on customer loyalty through customer satisfaction. The limitations of research on the use of internet banking, comparisons can be made with other regional banks in Indonesia.
Pengaruh CSR, Resiko, Dan Corporate Governance Terhadap Cash Holding Pada Perusahaan Coal Mining Yang Terdaftar Di BEI Fhadil Muhammad; Justina Ade Judiarni; Hairul Anwar
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 5, No 1 (2020): April
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v5i1.6721

Abstract

AbstrakPenelitian ini bertujuan untuk mengetahui pengaruh Corporate Social Responsibility (CSR) dan resiko serta corporate governance terhadap cash holding. Penelitian ini menggunakan objek penelitian pada perusahan coal mining yang terdaftar di Bursa Efek Indonesia (BEI) pada periode 2014-2017. Penelitian ini menggunakan metode analisis regresi data panel. Hasil analisis menunjukkan bahwa CSR berpengaruh positif signifikan terhadap cash holding, resiko berpengaruh positif tidak signifikan terhadap cash holding, dan corporate governance berpengaruh negatif signifikan terhadap cash holding. Kata Kunci    : Corporate Social Responsibliity (CSR, Resiko (beta), Corporate Governance, Cash HoldingAffect Of CSR, Risk, And Corporate Governance On Cash Holding in Coal Mining Industry Listed in Indonesia Stock ExchangeAbstractThis research purpose is to find the affect of Corporate Social Responsibilithy (CSR) and market risk also corporate governance toward cash holding. This research used coal mining corporates that registered in Indonesian Stock Exchange 2014-2017 as it objective. This research used regression panel data as it method. The results of this analysis showed that CSR has positive and significant affect on cash holding, market risk has postive and in-significant affect on cash holding, and corporate governance has negative and significant affect on cash holding.Keyword        : Corporate Social Responsibility (CSR), Market Risk, Corporate Governance, Cash Holding
Pengaruh harga komoditas dan suku bunga serta nilai tukar terhadap indeks harga saham sektor pertambangan di bursa efek indonesia periode 2012-2017 Sarifudin Sarifudin; Ardi Paminto; Hairul Anwar
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 6, No 1 (2021): April
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v6i1.6867

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh harga komoditas yaitu harga minyak mentah dan harga batu bara, suku bunga, serta nilai tukar terhadap Indeks Harga Saham Sektor Pertambangan di Bursa Efek Indonesia. Data yang digunakan adalah data bulanan pada periode Januari 2012 hingga Desember 2017. Alat analisis yang digunakan adalah analisis regresi linier berganda dan uji hipotesis. Hasil penelitian menunjukkan bahwa harga minyak mentah, harga batu bara, suku bunga, serta nilai tukar berpengaruh secara simultan terhadap Indeks Harga Saham Sektor Pertambangan. Secara parsial, harga batubara berpengaruh positif signifikan terhadap Indeks Harga Saham Sektor Pertambangan dan nilai tukar berpengaruh negatif signifikan terhadap Indeks Harga Saham Sektor Pertambangan. Sementara itu, variabel harga minyak mentah dan suku bunga tidak berpengaruh terhadap Indeks Harga Saham Sektor Pertambangan.
Pengaruh Board Size, Board Independent, Dan Audit Committee Size Terhadap Intellectual Capital Disclosure Pada Perusahaan Sub Sektor Food And Beverage Yang Terdaftar Di Bursa Efek Indonesia prastyanto adi setiawan; Michael Hadjaat; Hairul Anwar
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 5, No 4 (2020): November
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v5i4.6636

Abstract

AbstrakTujuan penelitian ini adalah untuk mengetahui pengaruh jumlah komisaris, komisaris independen, dan jumlah komite audit terhadap pengungkapan modal intelektual pada perusahaan industri makanan dan minuman. Data yang di ambil merupakan data sekunder, berupa laporan tahunan perusahaan makanan dan minuman selamat empat tahun, dari tahun 2014 hingga tahun 2017. Populasi data yang digunakan dalam penelitian ini adalah seluruh perusahaan industri makanan dan minuman yang terdaftar dalam Bursa Efek Indonesia dengan total populasi 18 perusahaan. Dengan berdasarkan teknik pengambilan sampel, purposive sampling sehingga sample yang dapat digunakan sebanyak 14 perusahaan. Penelitian ini menggunakan metode dokumentasi yang di dapat dari laporan tahunan yang dipublikasikan di website resmi Bursa Efek Indonesia yakni www.idx.co.id.Penelitian ini mendapat  hasil yang menunjukan bahwa (1) Jumlah Komisaris berpengaruh negatif dan tidak signifikan terhadap ICD. (2) Komisaris Independen berpengaruh positif dan signifikan terhadap ICD. (3) Jumlah Komite Audit berpengaruh positif dan tidak signifikan terhadap ICD.Kata kunci :  Jumlah Komisaris, Komisaris Independen, Jumlah Komite Audit, dan Pengungkapan Modal IntelektualAbstractThe purpose of this study was to determine the effect of the board size, board independent, and audit committee size on intellectual capital disclosure in food and beverage industry companies. The data taken is secondary data, in the form of food and beverage company annual reports for four years, from 2014 to 2017. Population data used in this study are all food and beverage companies listed on the Indonesia Stock Exchange with a total population of 18 companies. Based on the sampling technique, purposive sampling can be used by as many as 14 companies. This research uses the documentation method obtained from annual report published on official website of the Indonesia Stock Exchange, www.idx.co.id.This study found results that showed (1). Board Size has a negative and not significant effect on ICD. (2) Board Independent has a positive and significant effect on ICD. (3) Audit Committee Size has a positive and not significant effect on ICD.Keywords : Board Size, Board Independent, Audit Committee Size, and Intellectual Capital Disclosure
Pengaruh Board Independence Dan State Ownership Terhadap Firm Performance Pada Perusahaan Sektor Property, Real Estate, And Building Construction Yang Terdaftar Di Bursa Efek Indonesia Febrian -; Ardi Paminto; Hairul Anwar
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 5, No 4 (2020): November
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v5i4.6737

Abstract

ABSTRAK                 Penelitian ini bertujuan untuk menganalisis pengaruh board independence dan state ownership terhadap firm performance. Penelitian ini dilakukan pada perusahaan sektor property, real estate, and building construction yang terdaftar di Bursa Efek Indonesia periode 2014-2017. Penelitian ini menggunakan purposive sampling dengan jumlah sampel sebanyak 49 perusahaan. Jenis data yang digunakan  adalah data kuantitatif dan sumber data diambil dari laporan keuangan tahunan perusahaan. Statistik deskriptif dan regresi data panel digunakan sebagai alat analisis data. Hasil penelitian ini menunjukkan bahwa board independence berpengaruh positif signifikan terhadap kinerja perusahaan, state ownership berpengaruh negatif namun tidak signifikan terhadap kinerja perusahaan, dan interaksi antara board independence dan state ownership berpengaruh positif namun tidak signifikan terhadap kinerja perusahaan.Kata Kunci : Board Independence, State Ownership, dan Firm Performance.ABSTRACT                 This study aimed to analyze the effect of board independence and state ownership on firm performance. This research was conducted on property, real estate, and building construction sector firm listed on Indonesia stock Exchange in 2014 to 2017 period. This study utilitized a purposive sampling with a total sample of 49 firms. The type of data was a quantitative data and data source was gained from annual financial statements firm. Descriptive statistic and data regression was used as data analysis instruments. The result of this study indicated that board independence had a positive significant effect on firm performance, state ownership had a negative but not significant effect on firm performance, and interaction between board independence and state owner had a positive but not significant effect on firm performance.Keywords : Board independence, State Ownership, and firm performance.
Analisis Perbandingan Kualitas Pelayanan Richeese Factory Cabang Hasan Basri Kota Samarinda melalui Aplikasi Gojek dan Grab Sabrina Emilia; Hairul Anwar
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 6 No. 2 (2026): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v6i2.3784

Abstract

This study aims to analyze the service quality comparison of Richeese Factory Hasan Basri Branch, Samarinda, based on customer reviews on Gojek and Grab applications from 2023 to 2024 using Pareto Diagram and Fishbone methods. A descriptive quantitative approach was employed using secondary data from customer reviews with ratings 1 to 4, reflecting service dissatisfaction. Complaints were categorized into mismatched orders, incomplete orders, and long preparation times, then analyzed to identify problem dominance for each application and year. The results indicate differences in primary problem categories between the two applications. In 2023, Gojek reviews were dominated by mismatched orders (58%), while Grab was dominated by incomplete orders (55%). In 2024, Gojek problems shifted to incomplete orders (50%), whereas Grab was dominated by mismatched orders (55%). Overall percentage change calculations show a significant increase in incomplete orders on Gojek by 93.93% and mismatched orders on Grab by 71.79%. Fishbone analysis identified causal factors such as inaccuracy in reading order notes, lack of completeness checks, inconsistent food quality, and inefficient preparation processes.
Co-Authors Adinda Nur Oktaviani Dwi Putri Ardi Paminto Febrian - Fhadil Muhammad Herning Indriastuti Justina Ade Judiarni Michael Hadjaat prastyanto adi setiawan Robiansyah, Robiansyah Sabrina Emilia Sarifudin Sarifudin