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Membangun Personality dan Potensi Guru TK Melalui Self Development Di Kecamatan Sawangan Kotamadya Depok Wartiningsih, Endah; Mariam, Iis; Latianingsih, Nining; Purwinarti, Titik; Sofa, Nidia
Mitra Akademia: Jurnal Pengabdian Masyarakat Vol 2, No 2 (2019): Mitra Akademia
Publisher : Unit Penelitian dan Pengabdian kepada Masyarakat (UP2M) Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/mapnj.v2i2.2689

In the current era of globalization and information technology, the world of education is challenged to always be adaptive to changes that occur in the surrounding environment and have an impact on the patterns of teaching and services carried out by stakeholders such as at the level of basic education, namely kindergarten (kindergarten). The pattern of education and teaching will not succeed without being equipped with a pattern of service from administrative staff, teachers and school principals to students, parents of students, fellow students and to the community. Friendly service is a service that refers to the pattern of administrative services which is pima. To produce excellent service quality, it requires a training for kindergarten teachers in the field of office administration through self-potential development. In this dedication there are two kindergarten partners in Sawangan-Depok sub-district involved, namely: TK Islam Perkasa and TK Aisyiah Bustanul Afthal 17. The problem that arises is the self-potential and personality development of the kindergarten teacher in the service and learning process must still be improved. Therefore, in this service, it is expected that there will be a transfer of knowledge and experience (transfer of knowledge and experience) in teaching patterns, ways of exploring one's potential and improving strong personal qualities through self development so that the quality of learning becomes superior. The resulting output is a model of self-introduction, self-potential, grooming for educators that can be published in national journals.

IMPLEMENTASI KOMUNIKASI ORGANISASI IGTK-DEPOK DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN DAN KOMPETENSI ADMINISTRASI, GURU DAN KEPALA SEKOLAH Mariam, Iis; Wartiningsih, Endah; Purwinarti, Titik; Putro, Zaenal Abidin Eko
Jurnal Difusi Vol. 6 No. 1 (2023): Jurnal Difusi
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M) Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/difusi.v6i1.4553

The collaboration of professional organizations is now important in assisting the development of school organizations including the staff and school leaders so that the organization grows and is empowered. Currently, organizational change is becoming dynamic, requiring members and organizational leaders to be more creative and innovative so that the organization grows into a learning organization. Kindergarten education is one form of early childhood education (PAUD) which has an important role in developing a child's personality and as a foundation in entering the next level of education. In an effort to improve the quality of Kindergarten educational organizations, one part of the Pentahelix concept, namely the involvement of associations, plays an important role. The problems in this study are: (a) what is the role of the Depok-West Java Kindergarten Teacher Association (IGTK) in improving the competence of administrative staff, teachers and principals as a form of implementing the pentahelix concept?, (b) How is organizational communication from IGTK Depok in improving the quality of administrative services for administrative staff, teachers and school principals to students, parents and the community. This research is a follow-up to community service activities that have been carried out for teachers and kindergarten principals in Sawangan sub-district, Depok who are members of IGTK-Depok. The analytical method used in this community service training activity is descriptive qualitative. Data collection techniques were carried out through observation, interviews with school principals, head of IGTK Depok, and questionnaires distributed via google form to 23 people (teachers and kindergarten principals). The results of the training show that the role and function of IGTK is important. Answered strongly agree (73%) and IGTK has played a role in increasing the competence of administrative staff, teachers and principals answered strongly agree (67%), IGTK has had an impact on improving the service quality of kindergarten school organizations in students, parents and the community have answered strongly agree (70%), administrative staff, teachers and school principals are able to handle complaints from students/parents/community answered agree (73%). The Pentahelix concept also has an impact on the collaboration that is built not only between administrative staff, teachers and school principals but also with the government, the community (parents of students), and the media. with formal language followed by maintained voice intonation answered agree (60%), administrative staff, teachers and principals are friendly and polite in providing services to parents/community students answered agree (60%), administrative staff, teachers and principals providing solutions to students/parents regarding problems in the learning process answered strongly agree (53%), the services provided by administrative staff, teachers and principals have a positive impact on the school/organization (strongly agree (67%).

PENGARUH PERSEPSI HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNA APLIKASI MAXIM Putra, Haris Satria; Wartiningsih, Endah; Anggraeni, Anggun Putri; Sofa, Nidia; Firdaus, Risya Zahrotul; Latianingsih, Nining
National Conference on Applied Business, Education, & Technology (NCABET) Vol. 4 No. 1 (2024): The 4th National Conference on Applied Business, Education & Technology (NCABET
Publisher : Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/ncabet.v4i1.184

This study aims to analyze the influence of price perception and service quality on user satisfaction with the Maxim online transportation application in Depok City. With the rapid growth of online transportation in the Jabodetabek area, particularly in Depok, Maxim has become one of the preferred service providers due to its competitive pricing and numerous promotions. Based on previous research, factors such as service quality, price, and employee service have been shown to positively affect customer satisfaction. In the increasingly competitive online transportation industry, user satisfaction is a crucial factor for success. This study focuses on Maxim users in Depok, who are identified by their yellow helmets and jackets. According to data from the Central Bureau of Statistics of Depok City in 2020, the city has a population of over 2 million, but there is still limited research on user perceptions of Maxim's services in this area. This research uses a quantitative method with a purposive sampling approach, targeting male and female respondents aged 17 to 30 who have used Maxim’s services at least three times, with a sample of 100 respondents, and using the SmartPLS version 4 program. The results indicate that price perception has a positive and significant effect on user satisfaction, with a P-value of 0.001 < 0.05 and a path coefficient of 0.324 or 32.4%. Additionally, service quality is also proven to significantly influence user satisfaction, with a P-value of 0.000 < 0.05 and a path coefficient of 0.590 or 59%. These findings indicate that both variables—price perception and service quality—play important roles in determining the satisfaction level of Maxim users in Depok City. Therefore, online transportation companies are expected to continuously improve service quality and maintain competitive pricing to ensure customer satisfaction amid fierce competition

Pengaruh Persepsi Harga dan Kualitas Layanan Terhadap kepuasan Pengguna Aplikasi Maxim Di Kota Depok Putri Anggraeni, Anggun; Wartiningsih, Endah; Sofa, Nidia
Jurnal Administrasi Profesional Vol 5 No 2 (2024): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v5i2.7001

This purposes of this research to establish the impact of perceived price and service quality on user satisfaction of the Maxim application in Depok City. Method uses in this research is the SmartPLS version 4 program with a sample of 100 Maxim users. The output of this study suggest that the price perception variable exerts a positive and significant impact on user satisfaction, as indicated by a p-value 0.001, which is less than 0.05, and a t-statistic of 3.259, which exceeds the critical value of 1.96, this hypothesis is therefore accepted with regression test coefficient value of 0.324 (32%). This shows that the price perception variable makes a strong enough contribution in influencing the level of application user satisfaction. The service quality variable on user satisfaction has a positive and significant impact given that the p-value is 0.000, which is less than 0.05, and the t-statistic is 6.287, exceeding the critical value of 1.96, this hypothesis is consequently accepted with regression test coefficient value show 0.590 (59%). That value indicates the service quality is the main factor affecting user satisfaction.

Pengaruh Customer Relationship Management Terhadap Tingkat Kepercayaan Pelanggan di PT MRT Jakarta Khairunnisa, Mutiara; Wartiningsih, Endah; Mariam, Iis
GEMA EKONOMI Vol 11 No 5 (2022): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh Customer Relationship Management terhadap tingkat kepercayaan pelanggan di PT MRT Jakarta. Sampel penelitian adalah 97 responden customer MRT Jakarta. Alat analisis yang digunakan adalah software SPSS (Statistical Package for Social Sciences) versi 26. Hasil uji T secara simultan variabel Customer Relationship Management (X) berpengaruh secara positif terhadap tingkat kepercayaan (Y). Penelitian ini diharapkan menjadi referensi dan juga informasi bagi perusahaan bagaimana sebuah persepsi perusahaan di mata masyarakat Indonesia serta bisa untuk menjadi bahan pertimbangan dalam pengambilan keputusan strategi kedepannya.

Membangun Personality dan Potensi Guru TK Melalui Self Development Di Kecamatan Sawangan Kotamadya Depok Wartiningsih, Endah; Mariam, Iis; Latianingsih, Nining; Purwinarti, Titik; Sofa, Nidia
Mitra Akademia: Jurnal Pengabdian Masyarakat Vol 2 No 2 (2019): Mitra Akademia: Jurnal Pengabdian Masyarakat
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/mapnj.v2i2.2689

In the current era of globalization and information technology, the world of education is challenged to always be adaptive to changes that occur in the surrounding environment and have an impact on the patterns of teaching and services carried out by stakeholders such as at the level of basic education, namely kindergarten (kindergarten). The pattern of education and teaching will not succeed without being equipped with a pattern of service from administrative staff, teachers and school principals to students, parents of students, fellow students and to the community. Friendly service is a service that refers to the pattern of administrative services which is pima. To produce excellent service quality, it requires a training for kindergarten teachers in the field of office administration through self-potential development. In this dedication there are two kindergarten partners in Sawangan-Depok sub-district involved, namely: TK Islam Perkasa and TK Aisyiah Bustanul Afthal 17. The problem that arises is the self-potential and personality development of the kindergarten teacher in the service and learning process must still be improved. Therefore, in this service, it is expected that there will be a transfer of knowledge and experience (transfer of knowledge and experience) in teaching patterns, ways of exploring one's potential and improving strong personal qualities through self development so that the quality of learning becomes superior. The resulting output is a model of self-introduction, self-potential, grooming for educators that can be published in national journals.

EFEKTIVITAS DIRECT MARKETING DAN VOUCHER DISKON MELALUI LIVE STREAMING DALAM MENINGKATKAN REPURCHASE INTENTION PADA SHOPEE: (STUDI KASUS KONSUMEN SHOPEE KATEGORI FASHION DI KOTA DEPOK) Adzra Kamilah, Hana; Purwinarti, Titik; Wartiningsih, Endah
Jurnal Administrasi Profesional Vol 6 No 1 (2025): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v6i1.7018

This research aims to determine and analyze the effectiveness of direct marketing and discount vouchers through live streaming in increasing repurchase intention on Shopee (a case study on Shopee consumers in the fashion category in Depok City). This research uses a qualitative approach with a descriptive method. Primary data is collected using observation, direct interviews with relevant informants, and documentation. Secondary data collection is divided into two, namely internal data and external data. The data processing used in this research is source triangulation with data analysis techniques starting from data reduction, data display, and conclusion drawing or verification. Effectiveness measurements include understanding, targeting accuracy, timeliness, goal achievement, and tangible changes. The research results show that direct marketing and discount vouchers have achieved effectiveness in increasing repurchase intention. This is evidenced by data obtained directly from consumers as informants that there has been a change in the number of transactions before and after the launch of the live- streaming feature. The results of the analysis of the effectiveness of direct marketing and discount vouchers in increasing repurchase intention on Shopee have met the effectiveness measurements, namely understanding, targeting accuracy, timeliness, goal achievement, and tangible changes.

Implementasi Pendekatan Konsep 3A (Attitude, Attention, Action) dalam Mewujudkan Pelayanan Prima Mariam, Iis; Latianingsih, Nining; Purwinarti, Titik; Wartiningsih, Endah
Bhakti Persada Jurnal Aplikasi IPTEKS Vol. 8 No. 1 (2022): Bhakti Persada Jurnal Aplikasi IPTEKS
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/bp.v8i1.26-33

Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisi bagaimana konsep 3A (Attention, Attitude, Action) dapat meningkatkan pelayanan prima. Manfaat yang diperoleh untuk peserta pengabdian kepada masyarakat adalah dapat melaksanakan tugas dan fungsinya dengan menggunakan pelayanan yang prima. Peserta pelatihan adalah para staf administrasi, Guru, Kepala Sekolah Taman Kanak-Kanak di kecamatan Sawangan, kotamadya Depok sebanyak 20 orang.Metode penelitian yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data memakai, observasi, diskusi dan studi kasus. Sedangkan evaluasi pelaksanaan menggunakan angket yang berisi pertanyaan tentang konsep 3A dengan konstruktor jawaban merujuk pada skla Likert (sangat tidak setuju, tidak setuju, deskriptif kualitatifsetuju dan sangat setuju. Hasil dan analisis angket selanjutnya diolah dan dijelaskan dan menunjukkan bahwa konsep 3A dalam pelayanan telah digunakan para Guru dan Kepala Sekolah Taman Kanak-Kanak dengan baik (setuju 80 %) dan sangat setuju (20%). Hasil ini membuktikan bahwa peserta pengabdian kepada masyarakat setelah mengikuti pelatihan telah menunjukkan perubahan yang baik dalam perhatian, sikap dan tindakan yang baik kepada siswa pada waktu pembelajaran berlangsung, kepada orang tua dan masyarakat dalam menyampaikan komunikasi dan informasi.

Optimalisasi New Public Service Staf Pegawai Kelurahan Gandul-Depok dalam Meningkatkan Pelayanan Prima kepada Masyarakat Mariam, Iis; Purwinarti, Titik; Wartiningsih, Endah; Putro, M. Zaenal Abidin Eko
Journal Of Human And Education (JAHE) Vol. 4 No. 5 (2024): Journal of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i5.1458

Tujuan: Tujuan optimalisasi penerapan konsep pelayanan publik baru oleh pegawai Kecamatan Gandul-Depok adalah untuk meningkatkan pelayanan kepada masyarakat sesuai dengan pelayanan publik yang berlaku.Metodologi penelitian: Metode yang digunakan dalam layanan ini adalah studi kasus, diskusi, permainan peran dan wawancara dengan ketua kepala desa Gandul-Depok.Hasil: Hasil pengabdian kepada masyarakat menunjukkan bahwa penerapan konsep pelayanan publik baru di Kecamatan Gandul-Depok telah dilakukan dengan baik oleh staf sesuai standar pelayanan publik yang berlaku dari pemerintah. Staf memiliki kedisiplinan, komitmen, pengetahuan dan keterampilan yang baik dalam memberikan pelayanan kepada masyarakat. Informasi disampaikan kepada masyarakat dengan baik dan staf kecamatan menerima pengaduan dan mendengarkan aspirasi masyarakat dengan baik. Keterbatasan: Studi ini menyoroti pentingnya mengatasi keterbatasan ini untuk memastikan implementasi yang efektif dari konsep pelayanan publik baru oleh staf Kecamatan Gandul-Depok dalam meningkatkan pelayanan kepada masyarakat, terutama dalam mengelola pelayanan administrasi. Kontribusi: mengidentifikasi peran dan fungsi staf Kecamatan Gandul-Depok dalam melaksanakan tugas administrasi dengan menggunakan konsep pelayanan publik yang baru dalam memberikan pelayanan kepada masyarakat.

Pengaruh Customer Relationship Management Terhadap Tingkat Kepercayaan Pelanggan di PT MRT Jakarta Khairunnisa, Mutiara; Wartiningsih, Endah; Mariam, Iis
GEMA EKONOMI Vol 11 No 5 (2022): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh Customer Relationship Management terhadap tingkat kepercayaan pelanggan di PT MRT Jakarta. Sampel penelitian adalah 97 responden customer MRT Jakarta. Alat analisis yang digunakan adalah software SPSS (Statistical Package for Social Sciences) versi 26. Hasil uji T secara simultan variabel Customer Relationship Management (X) berpengaruh secara positif terhadap tingkat kepercayaan (Y). Penelitian ini diharapkan menjadi referensi dan juga informasi bagi perusahaan bagaimana sebuah persepsi perusahaan di mata masyarakat Indonesia serta bisa untuk menjadi bahan pertimbangan dalam pengambilan keputusan strategi kedepannya.

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